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Obtaining Warranty Service
If you are still unable to solve the problem and suspect that it is hardware related, follow
these:
1. Send an e-mail to GeoVision to start Return Merchandise Authorization (RMA) process.
E-Mail:
or
2. Securely pack the product in its original carton using the original packing material, or in
equivalent packaging.
3. The product shall be returned to
GeoVision, Taiwan
at your expense for shipping and
insurance costs.
BEFORE YOU DELIVER YOUR GV-HOT SWAP DVR SYSTEM V5 FOR WARRANTY
SERVICE, IT IS YOUR RESPONSIBILITY TO BACK UP YOUR DATA. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL DATA, SETTINGS AND PASSWORDS. DATA
RECOVERY IS NOT INCLUDED IN THE WARRANTY SERVICE AND GEOVISION IS NOT
RESPONSIBLE FOR DATA THAT MAY BE LOST OR DAMAGED DURING TRANSIT OR A
REPAIR.