Warranty
First Year Warranty
The Gentec-EO power and energy detectors carry a one-year warranty (from date of shipment) against
material and /or workmanship defects when used under normal operating conditions. The warranty does
not cover recalibration or damages related to misuse.
Gentec-EO will repair or replace at its option any wattmeter or joulemeter which proves to be defective
during the warranty period, except in the case of product misuse.
Any unauthorized alteration or repair of the product is also not covered by the warranty.
The manufacturer is not liable for consequential damages of any kind.
Customers must fill in and mail the warranty card in order to validate the warranty.
In the case of a malfunction, contact the local Gentec-EO distributor or nearest Gentec-EO office to obtain
a return authorization number. Return the material to the appropriate address below.
Contacting Gentec Electro-Optics Inc.
To help us answer your calls more efficiently please have the model number of the detector you are
using ready before calling Customer Support.
All customers:
Gentec-EO, Inc.
445 St-Jean-Baptiste, Suite 160
Quebec, QC, G2E 5N7
Canada
Tel: (418) 651-8003
Fax: (418) 651-1174
Email: [email protected]
Web: www.gentec-eo.com
Lifetime Warranty
Gentec-EO will warranty any power and energy detector head for its lifetime as long as it has been
returned for recalibration annually from the date of shipment. This warranty includes parts and labor for all
routine repairs including normal wear under normal operating conditions.
Gentec-EO will inspect and repair the detector during the annual recalibration. Exceptions to repair at
other times will be at Gentec-
EO’s option.
Not included is the cost of annual recalibration or consequential damages from using the detector.
