Table of Contents
User’s Guide
5
Semi-Attended Transfer ..................................................................... 55
Way Conference Calls ............................................................ 57
Activating Do Not Disturb ....................................................................... 58
Retrieving Voice Mail Messages ............................................................. 59
Choosing a Line ................................................................................. 60
Making a Call on a Line ..................................................................... 60
Making Two Calls on a Line ............................................................... 60
Making Multiple Line Calls ................................................................. 61
Toggling Between Multiple-Line Calls ................................................ 62
Toggling Between Calls on the Same Line......................................... 63
Answering Calls ................................................................................. 63
Chapter 7
Using IP Phones in Genesys Contact Centers ................................... 64
Changing your Status from 'Ready' to 'Not Ready' ................................. 65
Restoring your Status from 'Not Ready' to 'Ready' ................................. 65
Configuring Automatic Forwarding.......................................................... 66
Configuring Do Not Disturb (DnD) .......................................................... 66
Party Call Control (3PCC)............................................... 67
Chapter 8
Содержание AudioCodes 420HD
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