General Instrument DSR-4800 Series, Руководство по эксплуатации

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Language Abbreviations
C H A P T E R 8
PRODUCT SUPPORT & EQUIPMENT RETURNS
IF YOU NEED HELP
If you need assistance while working with the DSR-4800, DSR-4810 or
DSR-4850, call the General Instrument Technical Assistance Center at
1-800-457-1210, 24 hours a day, 7 days a week.
REPAIRING PROCEDURES:
GI has established streamlined processes to ensure rapid return of product if
repair is required.
As a system operator, you must return the unit to General Instrument for
repair.
After speaking with a technician at the T.A.C, if a RMA is deemed necessary
a Case Number will be generated and forwarded to the repair facility.
The repair facility will issue the RMA to return the product to be worked on.
When shipping product for repair, please follow these steps:
1. Pack the unit securely
2. Enclose a note describing the problem
3. Enclose a copy of the invoice showing warranty status
4. Make sure the Case Number from the TAC is on the outside of the box.
Ship the unit prepaid to the repair facility indicated by the repair center.
(Undetermined at this time.)