2. Make sure you are using the right Internet connection settings. Contact your ISP to see if your
Internet
connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers).
Please
refer to the Setup section of “Chapter 6: The Router’s Web-based Utility” for details on Internet
connection settings.
3. Make sure you have the right cable. Check to see if the Internet column has a solidly lit Link/Act
LED.
4. Make sure the cable connecting from your cable or DSL modem is connected to the Router’s
Internet
port. Verify that the Status page of the Router’s web-based utility shows a valid IP address from
your
ISP.
5. Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on the
Router,
cable/DSL modem, and computer. Check the Status tab of the Router’s web-based utility to see if
you
get an IP address.
4. I am not able to access the Setup page of the Router’s web-based utility.
• Refer to “Problem #2, I want to test my Internet connection” to verify that your computer is
properly
connected to the Router.
1. Refer to “Appendix D: Finding the MAC Address and IP address for Your Ethernet Adapter” to
verify
that your computer has an IP Address, Subnet Mask, Gateway, and DNS.
2. Set a static IP address on your system; refer to “Problem #1: I need to set a static IP address.”
3. Refer to “Problem #10: I need to remove the proxy settings or the dial-up pop-up window (for
PPPoE
users).”
5. I can’t get my Virtual Private Network (VPN) working through the Router.
Access the Router’s web interface by going to http://192.168.1.1 or the IP address of the Router,
and go to the
Security tab. Make sure you have IPsec pass-through and/or PPTP pass-through enabled.
• VPNs that use IPSec with the ESP (Encapsulation Security Payload known as protocol 50)
authentication
will work fine. At least one IPSec session will work through the Router; however, simultaneous
IPSec
sessions may be possible, depending on the specifics of your VPNs.
• VPNs that use IPSec and AH (Authentication Header known as protocol 51) are incompatible
with the
Router. AH has limitations due to occasional incompatibility with the NAT standard.
• Change the IP address for the Router to another subnet to avoid a conflict between the VPN IP
address
and your local IP address. For example, if your VPN server assigns an IP address 192.168.1.X (X
is a
number from 1 to 254) and your local LAN IP address is 192.168.1.X (X is the same number used
in the
VPN IP address), the Router will have difficulties routing information to the right location. If you
change
the Router’s IP address to 192.168.2.1, that should solve the problem. Change the Router’s IP
address
through the Setup tab
• of the web interface. If you assigned a static IP address to any computer or network device on
the
network, you need to change its IP address accordingly to 192.168.2.Y (Y being any number from
