3
2
Troubleshooting
Troubleshooting
The table below explains what you need to do in the event of a fault:
• Carry out the steps one after the other until the device is no longer demonstrating any faults
or is working as normal again.
• Be sure to follow the steps in order.
Step
Description of problem
Fault clearance
1
The shower toilet is demonstrating a
fault or is not working as normal.
▶ Switch off the device. → See "Switching
the device on and off", page 13.
▶ Wait 30 seconds.
▶ Switch on the device. → See "Switching
the device on and off", page 13.
2
Step 1 has been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Check the status LED on the orientation
light. → See "Status LED on the
orientation light", page 11.
3
Steps 1 and 2 have been carried
out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Check the problem descriptions in the
faults table and carry out the relevant fault
clearance as required. → See "The
shower toilet is not functioning", page 34
and "Other functional errors", page 36.
4
Steps 1 to 3 have been carried out.
The shower toilet continues to
demonstrate a fault or still does not
work as normal.
▶ Contact customer service.
The shower toilet is not functioning
The following table will help you with troubleshooting if the shower toilet is without function.
DANGER
Electric shock
Incorrect maintenance work or troubleshooting can lead to serious injury or death.
▶ In case of malfunctions, the device must immediately be switched off at the
power switch and the customer service must be contacted.
▶ Only trained electrically skilled persons are permitted to perform electrical
installations on the device.
▶ Only trained professionals are permitted to perform retrofitting on the device.
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Rear side of the remote control
You can access system settings and additional functions from the rear side of the remote
control.
1
Battery compartment
2
LCD display
3
<up>/<down>, <left>/<right> arrow keys
The remote control has a battery life of several years. The battery can be replaced if
the remote control fails.
Status LED on the orientation light
The LED on the orientation light informs you of the current device status. The current condition
of the device is therefore visible.
LED
Description
Flashes blue
The device initialises after switching on.
Flashes blue/red
The device must be descaled. → See "Descaling the device",
page 31
Flashes red
A malfunction message is pending.
▶ If [Error message] is displayed on the remote control/
smartphone: contact customer service.
Flashes orange
• The device is now descaling. It is not possible to use the
shower toilet for the duration of the descaling procedure.
• Water replacement is being carried out. → See "Automatic
water replacement", page 28
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