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TROUBLESHOOTING TIPS - W
A
SHER
Troubleshooting Tips - Washer
Water Possible Causes What to do
Too many suds Too much detergent or
soft water
Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Water leaks Using too much
detergent
Use less detergent. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Constant water pressure
to the fill hoses at the
water source
Tighten hoses at the faucets and turn the water off after
each use.
Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature
seems incorrect
Cooler water
temperatures provide
improved energy
efficiency
New laundry detergents have been formulated to work with
cooler water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets.
Water valve screens are
stopped up
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
House water heater is
not set properly
Make sure house water heater is delivering water at 120°F–140°F
(48°C– 60°C).
Water pumped out
before cycle is
complete
Water was left in unit for
24 hours with lid closed
or 15 minutes with lid
open
Previous cycle has been cancelled. Close lid, select new
cycle, and start machine.
Water won’t drain Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer pauses
during spin cycle
This is normal The washer may pause during the spin cycle to remove soapy
water more efficiently.
Can hear but not
see water at the end
of the cycle
This is normal The pump pleaves a little water in its intake and this is diluted
with clean rinse water.
Water level seems
low
This is normal Water may not cover the top level of the clothes. This is
normal for this high efficiency washer.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions .