Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! review the charts on the
following pages first and you may not need to call
for service.
Problem
Possible Cause
What To Do
Not spinning or agitating
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose
•
Ensure there is an air gap between hose and drain.
pushed too far down in the drain
Washer pump filter may
•
Clean Pump Filter – Open the pump access door (use a coin)
be clogged
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
Load is out of balance
•
Redistribute clothes and run Drain & Spin or Rinse & Spin.
•
Increase load size if washing small load containing heavy
and light items.
Leaking water
Door gasket is damaged
•
Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils).
Door gasket not damaged
•
Water may drip from the door when the door is opened.
This is a normal operation.
Check back left of washer
•
If this area is wet, you have oversudsing condition.
for water
Use less detergent.
Fill hoses or drain hose is
•
Make sure hose connections are tight at washer and
improperly connected
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Not draining
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose
•
Ensure there is an air gap between hose and drain.
pushed too far down in the drain
Washer pump filter may
•
Clean Pump Filter – Open the pump access door (use a coin)
be clogged
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
Not spinning
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not sitting on it.
improperly connected
Household drain may
•
Check household plumbing. You may need to call a plumber.
be clogged
Drain hose siphoning; drain hose
•
Ensure there is an air gap between hose and drain.
pushed too far down in the drain
Washer pump filter may
•
Clean Pump Filter – Open the pump access door (use a coin)
be clogged
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
Load is out of balance
•
Redistribute clothes and run Drain & Spin or Rinse & Spin.
•
Increase load size if washing small load containing heavy
and light items.
Motor is overheated
•
Washer motor will stop if it becomes overheated. It will
automatically restart after a cool-down period of up to
2 hours (if washer has not been manually turned off).
Door is open
•
Make sure door is closed.
19
Co
ns
um
er
S
up
po
rt
Tr
ou
ble
sh
oo
tin
g T
ip
s
O
pe
ra
tin
g I
ns
tru
cti
on
s
Sa
fe
ty
In
str
uc
tio
ns
In
sta
lla
tio
n
In
str
uc
tio
ns
49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 19
