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56BChapter 9: Troubleshooting

114

TruVision DVR 20 User Manual

Failure

Possible reasons and actions to take

Browser cannot view the TVR 20 live
image.

Connected using wrong DVR parameters (IP address,
port number, username or password, etc).

Check the

settings.

No network connection.

See

network information

below.

The system status icon appears
on-screen.

The fan is not working.

Unplug the unit to prevent

overheating and please contact your local supplier.

The system status icon appears
on-screen.

The hard drive has failed.

Please contact your local

supplier.

The system status icon appears
on-screen.

The hard drive temperature is too high.

Check TVR 20 has

good ventilation. If the problem persists, please contact
your local supplier.

The system status icon appears
on-screen.

No network connection.

First

heck network and cable connections.

Then

heck that the Ethernet port LEDs are flickering to

indicate data throughput. If they are not, please contact
your local supplier.

Содержание TruVision DVR 20

Страница 1: ...GE Security P N 1069892 EN REV 1 1 ISS 31MAY10 TruVision DVR 20 User Manual ...

Страница 2: ...the respective products Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation for details For the latest product information contact your local supplier or visit us online at www gesecurity com Certification and compliance European Union directives 2004 108 EC EMC directive Non European manufacturers must designate an authorized repre...

Страница 3: ...ections 17 Audio inputs and output 17 Chapter 3 eZ setup 19 Chapter 4 Operating instructions 23 Control interfaces 23 Controlling the TVR 20 23 Using the front panel 24 Using the mouse 26 Using the remote control 27 Using a KTD 405 KTD 405 2D keypad 29 Screen overview 31 Chapter 5 Basic operation 35 Turning on the TVR 20 35 Logging on 35 TVR 20 toolbar overview 36 Live mode 37 Controlling a PTZ ca...

Страница 4: ...k settings 84 Display settings 89 Managing users 91 System setup 94 System information 102 Chapter 7 Web browser 103 Web browser overview 104 Searching recorded video 105 Playing back and archiving recorded video 106 Windows Vista and 7 users 108 Chapter 8 eZ DDNS 111 Chapter 9 Troubleshooting 113 Appendix A Specifications 115 Appendix B Warranty and support 117 Index 119 TVR 20 menu map 122 ...

Страница 5: ...s With Graphical User Interface GUI users can command specific actions on the TVR 20 through graphical icons and visual indicators Simply point click and drag the playback bar on the screen to playback the recordings in any time slot There are multiple control inputs which include mouse control front panel control remote control and keypad KTD 405 KTD405 2D control Mouse control is supported with ...

Страница 6: ... USB 2 0 ports located on the front panel for video archive and mouse usage Preview and playback The TVR 20 supports the following preview and playback features Built in DVR calculator for fast recording estimation Express setup Located in menu option for quick and easy installation Express copy Record video instantly while playing back USB Express Playback Simply point click and drag the playback...

Страница 7: ...ures Auto detect video mode PAL or NTSC on startup Multiple Control Inputs mouse front panel remote control Audio recording capabilities Multi language support Watermark capabilities to identify intentional modifications of recorded data Rack mountable Support KTD 405 KTD405 2D keypad control Feature not available for all models ...

Страница 8: ...48BChapter 1 Product introduction 4 TruVision DVR 20 User Manual ...

Страница 9: ...d the specified operating temperature limits may reduce the life expectancy of the DVR Do not install the unit on top of other hot equipment Leave 44 mm 1 75 in of space between rack mounted DVR units Moisture Do not use the unit near water Moisture can damage the internal components To reduce the risk of fire or electric shock do not expose this unit to rain or moisture Chassis Equipment weighing...

Страница 10: ...D capacity Storage capacity for the TVR 20 varies depending on the model Refer to Table 1 below for more information Table 1 TruVision DVR 20 model types Model number Description TVR 2004 500EA TruVision DVR Model 20 4 ch 500 GB TVR 2004 1TEA TruVision DVR Model 20 4 ch 1 TB TVR 2008 500EA TruVision DVR Model 20 8 ch 500 GB TVR 2008 1TEA TruVision DVR Model 20 8 ch 1 TB TVR 2016 500EA TruVision DV...

Страница 11: ...four to audio input depends on model such as microphones 5 Monitor B Connect a spot monitor Mon B to the spot monitor output The VGA monitor must support 800 x 600 Hz resolution 6 RS 232 connector Connect an RS 232 cable from a device such as a PC to the 9 pin D sub input 7 RS 485 RS 422 connector For telemetry control or remote control via RS 485 keypads 8 Alarm input Connect up to 16 dry contact...

Страница 12: ...wired normally open NO or normally closed NC They are configured in section Responding to an alarm on page 73 Note Do not attempt to wire any accessories directly to the I O connector on the rear panel These connections require dry contact voltage free closure to activate Figure 2 Programmable alarm inputs Alarm input with NO in idle state Alarm input with NO in idle state Alarm outputs The four a...

Страница 13: ...mera signal The signal is looped directly connected to the other jack making the camera signal available to other equipment The camera input connectors are auto terminating This means that the input signal will automatically be terminated with 75 Ohms unless a second cable is connected to the second BNC connector of the same camera input Make sure there is 75 Ohm termination at the end of the vide...

Страница 14: ...TX 3 RX 5 Ground PTZ dome camera set up Use the USB mouse provided or the optional KTD 405 keypad for local telemetry control If using the TVR 20 over a network use the web browser to control the PTZ dome cameras The supported protocols are GE Pelco D and Pelco P For information on setting up the PTZ protocols and presets see PTZ setup on page 70 and RS 232 and RS 485 port settings on page 96 Conn...

Страница 15: ... TVR 20 See Table 5 below for different GE Security PTZ camera settings If you are using PTZ cameras from another company please refer to their configuration instructions Table 5 PTZ protocols for GE Security cameras Camera Switch setting TruVision Mini PTZ 12X Indoor Dome Protocol DIP switches 000000 RS 485 communication DIP switches 0000 Camera site ID DIP switches 0000000000 1 Protocol DIP swit...

Страница 16: ... switches 2 RS 485 communication DIP switches 3 Camera site ID DIP switches TruVision Dome 16X PTZ Protocol switches 1011 Camera site ID address switches 0000 Baud rate 0000 1 Address switches 2 Baud switches 3 Protocol switches CyberDome Protocol switches Auto Camera site ID address switches 0000000000 CyberDome II Protocol switches 00000 Camera site ID address switches 0000000000 1 Protocol swit...

Страница 17: ... shielded CAT5 cable if the cables could be exposed to interference The maximum number of TVR 20s that can be installed in one bus is 31 with a maximum cable length of 1200 m Both can be expanded using a signal distributor Both the first and the last device in series should be terminated with 120 Ohm resistance to minimize line reflections See Figure 6 below Figure 6 RS 485 bus serial wiring 1 KTD...

Страница 18: ...wiring with connector boxes 1 KTD 405 keypad 2 I O box 3 TVR 20 4 Connector box Use an RS 485 signal distributor for a star wiring configuration See Figure 8 below Figure 8 Star wiring with RS 485 signal distributor Correct 1 KTD 405 keypad 2 I O box 3 TVR 20 4 RS 485 KTD 83 distributor ...

Страница 19: ...ng the output an additional 1200 m Up to 31 TVR 20s can be connected to each output See Figure 9 below Figure 9 Expanding the system with an RS 485 signal distributor Caution Most signal distributors are unidirectional This means that the signal only flows from the input towards the outputs Consequently it is not possible to connect several keypads See RS 232 and RS 485 port settings on page 96 to...

Страница 20: ... 451 483 5 4 36 68 100 132 164 196 228 260 292 324 356 388 420 452 484 6 5 37 69 101 133 165 197 229 261 293 325 357 389 421 453 485 7 6 38 70 102 134 166 198 230 262 294 326 358 390 422 454 486 8 7 39 71 103 135 167 199 231 263 295 327 359 391 423 455 487 9 8 40 72 104 136 168 200 232 264 296 328 360 392 424 456 488 10 9 41 73 105 137 169 201 233 265 297 329 361 393 425 457 489 11 10 42 74 106 13...

Страница 21: ...444 476 508 30 29 61 93 125 157 189 221 253 285 317 349 381 413 445 477 509 31 30 62 94 126 158 190 222 254 286 318 350 382 414 446 478 510 32 31 63 95 127 159 191 223 255 287 319 351 383 415 447 479 511 Monitor connections Connect the unit to the monitors via 75 ohm video coaxial cables with BNC connectors The unit provides a 1 Vpp CVBS signal Audio inputs and output The unit is equipped with fou...

Страница 22: ...49BChapter 2 Installation 18 TruVision DVR 20 User Manual ...

Страница 23: ...e TVR 20 The TVR 20 can be set up to be either single or dual stream Dual streaming allows a sub stream is used for viewing the DVR over the LAN or WAN when the resolution or frame rate of the recorded video is too high for the available bandwidth Figure 10 eZ menu Example shown has Dual Stream and Static IP as Network Type selected To quickly setup the TVR 20 1 In live mode right click the mouse ...

Страница 24: ... Select the number of days that the video can be recorded before being overwritten Maximum number of days is 60 Network Type Select one of the three options from the drop down list Static IP Set a fixed IP for the network DHCP The DHCP server in the LAN will automatically assign an IP for the network connection PPPoE Set a dynamic IP for the network IP Address Specifies the current IP address for ...

Страница 25: ...hin the network If DHCP or PPPoE has been selected this value will be assigned automatically Apply Click to save and apply the Express settings to the DVR The DVR will automatically adjust the recording frame rate depending on the settings selected This screen will pop up Click Yes to change the resolution recording frame rate and quality for the settings selected ...

Страница 26: ...50BChapter 3 eZ setup 22 TruVision DVR 20 User Manual ...

Страница 27: ... of various toolboxes that appear on top of the monitor image These let you control live or playback video while in PTZ or playback mode You can invoke the display interface from the built in interface screens or from the mouse menu The controls in any toolbox can be operated using the front panel remote control and mouse Web browser The Web browser interface uses Internet Explorer to simulate the...

Страница 28: ...l Table 7 Front panel legend Item Name Description 1 DVD RW DVD RW drive to export video data for archiving 2 Function buttons Use to operate the main functions of the TVR 20 However they have limited functionality compared to the mouse Many also have dual functionality depending on for how long they are pressed See Table 8 on page 25 for information on how to use them 3 Arrow buttons Use to navig...

Страница 29: ...d down Using the front panel buttons Table 8 Front panel button actions Live mode Playback mode PTZ mode Button Press button Press button and hold for more than 1 second Press button Press button F REV No action No action Fast reverse playback video from current time No action R PLAY Reverse playback video from current time No action Reverse playback video from current time No action PAUSE No acti...

Страница 30: ...ction Return to Search menu Exit PTZ mode and return to live mode Arrows Full screen view No action Multiscreen view Cameo selector moves on main monitor No action Full screen view No action Multiscreen view Cameo selector moves on main monitor Pan and tilt functions ENTER Toggle audio on off In main menu press to confirm menu selection Enter PTZ mode Toggle audio on off Confirm preset entries Cam...

Страница 31: ... click to toggle between full screen and multiview When in multiview double click a camera to display its image in full screen view Double click again to return to multiview Using the remote control The TVR 20 is supplied with an infra red IR remote control unit Like the mouse it can be used to operate all of the main functions of the TVR 20 The remote control can be programmed with a unique addre...

Страница 32: ... button Go back one step 12 Arrow buttons Use to select a command option or button on a screen 13 Enter button Use to confirm a selection 14 PTZ button Start PTZ operation on the selected camera 15 Lens control buttons Control the zoom iris and focus of a camera 16 Numeric buttons Select a camera and enter numbers 17 Archive Open the Quick Archive menu 18 Playback buttons Control playback To place...

Страница 33: ... Manual Setting up a KTD 405 keypad to work with the TVR 20 To set up a KTD 405 keypad to work with the TVR 20 1 Press and hold the set key of the keypad until Enter programming code displays 2 At the code entry display enter the programming code 9 5 1 Then press the seq button 3 At the first menu display press 1 to select the option Switcher MPLX 4 At the Switcher MPLX screen press 2 to select th...

Страница 34: ...e 13 below and Figure 14 on page 31 for further information on their use Figure 13 Menu keys of the KTD 405 405 2D keypad Note Shaded keys appear on the KTD 405A KTD 405 2DA only Table 9 Navigating the programming menus using the KTD 405 405 2D keypad Key Function Scroll up the menus Scroll down the menus Scroll left or right in the menu Enter or exits a menu or submenu Iris Enter or selects a men...

Страница 35: ...ected menu function Move the mouse over an icon and click to select it See page 61 for a description of the icons 2 Submenus Submenus for the selected menu function are displayed Click on an item to select it 3 Setup menu All the details for the selected sub menu will be available Click on a field to make changes Navigating through a dialog screen Use the mouse to select any option or button on th...

Страница 36: ... option Only one of them can be selected Click the scroll arrows at the right hand side of the box to scroll through the possible values Click an option to then select it Check box Provides two values indicates enabled and indicates disabled Click the check box Button Executes the function displayed on the button Click the button Bar Lets you adjust the scale of a value Click and hold the cursor A...

Страница 37: ...een keyboard Key Description Esc Cancel action and exit the on screen keyboard Del Delete the character in front Bs Backspace Delete the character entered OK Confirm the selection and exit the on screen keyboard Cap Enter a capital letter Space Enter a space Move the cursor to the left Move the cursor to the right ...

Страница 38: ...51BChapter 4 Operating instructions 34 TruVision DVR 20 User Manual ...

Страница 39: ...should light up in green Logging on Use passwords to limit access to the TVR 20 Only authorized users should be able to modify menu settings or carry out certain tasks The TVR 20 is shipped with one predefined user for the system administrator The default system administrator log on uses admin as a user name with a default password of 1234 You can modify the admin password but not the admin user n...

Страница 40: ... the main menu Note It is strongly recommended that you change the password of the administrator Do not leave 1234 as the default password See Changing a user password on page 92 for information on changing a password Note You will hear an audible warning when an incorrect user name or password is entered After three incorrect entries the unit returns to live mode TVR 20 toolbar overview In live m...

Страница 41: ...rogrammed dwell time 12 Alarm Manually acknowledge alarm 6 PTZ Move the camera to the desired position 13 Close Close the Main toolbar 7 Search Search for a recorded video To access the Main toolbar from live mode 1 Right click the mouse or press the MENU button on the front panel The Main toolbar appears To close the main menu Click the X on the top right of the Main toolbar or press the MENU but...

Страница 42: ...d by the user see Selecting audio on page 40 The Motion Event and Alarm icons appear both as part of the camera status information as well as part of the system status information Four system status icons will trigger an alarm message HD failure Fan failure HD temperature too high and No network See Table 19 on page 76 for a description and Chapter 9 Troubleshooting on page 113 for information on ...

Страница 43: ... camera number toolbar appears 16 channel DVR shown 3 Click the camera number desired The selected camera display appears Front panel In live mode press a numeric button on the front panel to switch to the corresponding camera display For example press button 2 to view camera 2 in full screen mode The Main toolbar must be closed Viewing in multiscreen The 16 channel TVR 20 has seven multiscreen di...

Страница 44: ...om mode and return to live mode To change between multiscreen and full screen display 1 In live mode double left click the mouse on a camera cameo The full screen display of that camera appears Double left click the mouse again to return to multiscreen format Note The Main toolbar must be closed Selecting audio You can hear audio from a specified camera in both live and playback mode Only audio fo...

Страница 45: ...oments to scroll between the different multiscreen options on the spot monitor Press the DISPLAY button quickly to change back to the main monitor The monitor status icon will appear on the main monitor screen indicating which monitor is active Monitor A main is selected Monitor B spot is selected Switching cameras You can switch the channel of a camera with that of another camera in the system Th...

Страница 46: ...a where you want to start sequencing 2 Right click the mouse The Main toolbar appears on screen 3 Click the Sequence icon The sequencing starts 4 Press the icon again to stop the sequencing Sequencing live mode using the front panel 1 Select the camera where you want to start sequencing 2 Press the LIVE button on the front panel The sequencing starts 3 Press the LIVE button again to stop the seque...

Страница 47: ...Function Description 1 Direction arrow buttons Use the arrow buttons to move the PTZ camera to the desired position 2 Zoom Use to zoom in or out Click Z to zoom in and Z to zoom out 3 Focus Use to focus in or out Click F to focus in and F to focus out 4 Iris Use to adjust the mount of light Click I to increase light level and I to decrease the light level 5 Preset Use to enter Preset values An num...

Страница 48: ... a Preset number The number is displayed in the keyboard window Correct the entry by pressing the Preset icon on the PTZ toolbar 6 Click the Go button The selected camera moves to the position of that preset number 7 When finished click the X on the top right of the menu to quit PTZ mode and return to live mode To call up a preset position using the front panel 1 Select a camera on screen 2 Press ...

Страница 49: ...uested select a user name and enter the password in the Login screen 3 Press the EXPORT button A virtual keyboard appears on screen 4 Enter a Preset number The number is displayed in the keyboard window Correct the entry by pressing the EXPORT button again and re enter the preset number 5 Click the Set button on the virtual keyboard to set the preset ID 6 When finished press MENU to quit PTZ mode ...

Страница 50: ...orded video There are several ways to playback video Instant playback of recorded video Search the video archives by specific time date event or bookmarks See Searching and playing back recorded video on page 53 The DVR continues to record the live mode from a camera while simultaneously playing back video on that camera display Access to playback functions may require a password You can playback ...

Страница 51: ...een immediately on the camera display 3 Zoom level selected Displays the current zoom level in use 4 Quick search Search for a recorded video by time date and or camera 5 Bookmark Save a specific period of playback for archiving 6 Decrease speed Rewind the playback video There are six levels of speed to choose from 1 2 4 8 16 and 32 The selected speed is shown under the zoom level value 7 Reverse ...

Страница 52: ...he next camera selection will highlight all cameras Thick green frames surround all the camera cameos and the Playback icon appears on screen for every camera In this four screen example the fifth time the arrow key was pressed selected all cameras for simultaneous playback Press the arrow button again to select one camera Instant replay of recorded video Use the Playback toolbar to quickly locate...

Страница 53: ...lay Playback starts immediately from the pre programmed playback replay time See Audio remote control language settings on page 96 for information on setting up the playback replay time To hide the Playback toolbar If the Playback toolbar is unused for more than 20 seconds it automatically sinks below the bottom of the screen out of view To hide the toolbar double right click the mouse or press th...

Страница 54: ...ng recently recorded video Archive recorded files on an external device such as a USB You must be in live mode to archive video Access to archive functions may require a password You can insert a mini USB hub to the USB port to attach a mouse for navigation and a USB drive for archiving However the unit may not support all types of USB hubs The tool Player is supplied with TVR 20 to play recorded ...

Страница 55: ...rent time 2 Memory capacity The estimated size of the copied files is displayed TVR 20 is a Linux based DVR Consequently the space available may differ between a PC and a USB stick 3 Start End time and dates Select an archive period based on the start and end time and date Using Quick Archive To archive recorded video using Quick Archive 1 Insert the backup device into the TVR 20 If using a USB me...

Страница 56: ... control or click the Archive icon on the Main menu toolbar The Quick Archive screen appears 3 Click the MENU button on the Quick Archive screen to enter the Archive screen 4 Enter or select the settings as required Option Description Media Select the media type used USD or DVD Archive name Enter the name of the file to be archived Select bookmark Click Bookmark The Bookmark screen appears listing...

Страница 57: ...further information The TVR 20 can playback several cameras simultaneously You must be in live mode to playback video Access to search functions may require a password Playing back the results of a search A search will usually produce a list of files which may extend to several pages see Figure 25 below The files are listed by date with the most recent file listed first See below for an example Fi...

Страница 58: ...t the camera or cameras to be searched 5 Click Search The list of all events recorded appears To change the search criteria close the list result screen by clicking the X in the top right corner and return to the Quick Search screen 6 In the channel Ch column click the cameras to playback Note Any items deleted from the list are permanently deleted Locked items cannot be deleted 7 Click Play The c...

Страница 59: ...om is intended to allow video ranges from 1 year to 10 seconds within five levels of zoom Zoom In expands the two slices to the left and right of the cursor to the full pane Zoom Out reduces the current full screen to four slices centered in the middle 5 Change time The time window is divided into horizontal slices the number of which depends on the zoom level Clicking the Left or Right arrows wil...

Страница 60: ...me Search submenu and enter the start time from which you want to search All cameras will appear on screen in playback from the selected time Searching video by events You can search recorded video for a variety of events An event is an alarm motion activity video loss or POS text insert To search recorded video for events 1 In the Main toolbar click the Search icon or press the Search button on t...

Страница 61: ...ewing area that was recorded will be ignored in the search Figure 27 Motion Search screen Only want to search for motion activity that occurred in this area To search recorded video for motion activity 1 In the Main toolbar click the Search icon or press the Search button on the front panel 2 If requested enter your user name and password The Quick Search screen appears 3 Click Advanced Search In ...

Страница 62: ...e searched for motion activity 9 Once all required areas are selected click Save Back to return to the Search screen 10 Click Search to start the search The list of files found is listed on screen 11 Check the file or files to play and click the Play button Searching video by bookmarks You can search for video by specific bookmarks In the Advance Search screen select the Bookmark submenu The scree...

Страница 63: ...setting up this type of alarm mode To manually acknowledge an alarm Mouse 1 Right click the mouse The Main toolbar appears 2 Click the Alarm icon to acknowledge the alarm The alarm is then silenced Remote control 1 Press the Alarm button The alarm is then silenced Logging off from setup mode To log off from setup mode and return to live mode 1 In the Main toolbar click the Logout icon The Logout C...

Страница 64: ...52BChapter 5 Basic operation 60 TruVision DVR 20 User Manual ...

Страница 65: ...he front panel to get the Menu toolbar on screen Figure 29 Menu toolbar Table 16 Description of the icons in the Menu toolbar Key Menu Description 1 eZ Quickly sets up basic DVR configuration across all cameras Use this menu when first setting up the TVR 20 See Chapter 3 eZ setup on page 19 for more information 2 Camera Configures individual cameras for basic setup motion detection video adjustmen...

Страница 66: ...R remote ID bookmarks disk tools firmware upgrade configurations save log file and DVR shutdown See 4 All changes are saved when you move to another screen System setup on page 94 9 Information Displays the unit s system information such as DVR model firmware version IP and DDNS addresses email setup remote notification and disk fan status See System information on page 102 10 Logout Exits the Men...

Страница 67: ...mage on page 69 PTZ Setup Set the PTZ protocol and ID to a camera as well as presets See PTZ setup on page 70 Copy Settings Select the cameras to which to copy these settings See Copy camera settings on page 71 Copy settings do not include the camera title Recording capacity The TVR 20 allows you to view cameras over a network Dual streaming allows high quality video to be recorded in one stream S...

Страница 68: ...ion or record quality The recording capacity number must be positive before saving the changes If not a pop up window appears saying that the new settings will be ignored and will return to the previous values Basic camera setup Use this menu to customize the set up of cameras Figure 32 Camera setup screen Example shows dual stream disabled To set up basic camera settings 1 In the Menu toolbar cli...

Страница 69: ...djusted The frame rate values available are Full 25 fps PAL 30 fps NTSC 20 16 12 10 8 6 default 4 2 1 1 2 1 4 1 8 1 16 Real time is 25 fps PAL 30 fps NTSC Select a value Alarm frame rate Set the frame rate at which the alarm is recorded See section Responding to an alarm on page 73 for more information The frame rate values available are Full 25 fps PAL 30 fps NTSC 20 16 12 10 8 6 default 4 2 1 1 ...

Страница 70: ...n be set up to trigger an alarm if it detects motion and to record it You can then search these recorded motion activities for specific incidents see Searching video by events on page 56 and Searching video by motion on page 57 Select the level of sensitivity to motion as well the target size so that only objects that could be of interest can trigger a motion recording For example recording is tri...

Страница 71: ...y is not recorded Event The event is recorded but does not trigger an alarm Alarm x The number displayed is that of the selected camera Motion activity is recorded and triggers an alarm Select one of the options Sensitivity Set the motion sensitivity level There are nine sensitivity levels 1 lowest to 9 highest If level 1 is selected the unit will not respond to any motion detection Select the sen...

Страница 72: ... area which is sensitive to motion detection The motion sensitive area is shaded Several motion sensitive areas can be created Click the Select All button to select the whole grid area To deselect a motion sensitive area Drag the cursor right to left across the screen to deselect a motion sensitive area The deselected area is clear Several motion sensitive areas can be deselected Click the Clear A...

Страница 73: ...mera s video image See Figure 34 below It may be necessary to adjust the camera image depending on the camera model or location background Figure 34 Video Adjust screen To adjust video quality 1 In the Menu toolbar click the Camera icon 2 Click the Video Adjust submenu The camera motion screen appears 3 Change the settings as required Option Description Camera Select the camera number The camera t...

Страница 74: ...1 to 99 4 Click Apply To A pop up screen appears Select the cameras to which to copy these alarm and events parameters Click OK 5 Changes are automatically saved when you move to another screen PTZ setup Use this menu to set the PTZ protocol and presets The camera must be able to support PTZ presets Figure 35 PTZ Setup screen To set up a PTZ preset for a camera 1 In the Menu toolbar click the Came...

Страница 75: ...o To box enter the preset value required and click the Go button The camera moves to that preset position Control Move the camera position using the on screen arrows and adjust the zoom focus ands iris of the image 4 Changes are automatically saved when you move to another screen Copy camera settings The settings of one camera can be easily copied to other cameras You can specify which group of se...

Страница 76: ...to which cameras you want the settings copied Note The camera title and its PTZ preset settings are not copied 4 A message appears confirming the cameras selected Click OK to start copying Changes are automatically saved when you move to another screen Alarm and event settings This section describes setting up how the system will respond when an alarm is triggered You can change these settings in ...

Страница 77: ... and event notification on page 75 Group Alarm Set several cameras to one alarm output See Group alarms on page 76 Responding to an alarm Use this menu to setup the rules on how the system will respond to an alarm such as the output mode for an alarm Click the Setup submenu in the Alarm screen The Alarm Setup screen appears See Figure 37 on page 74 To set up how the system notifies an alarm over t...

Страница 78: ...maximum of 99 seconds Transparent The alarm is active only while receiving alarm input Latched The alarm is activated until it is manually acknowledged See Manually acknowledging an alarm on page 59 for further information Caution An alarm can only be acknowledged locally Do not select the latched option if the TVR 20 is controlled over a network Input Type Depending on the sensor type select eith...

Страница 79: ...tion or external alarm is triggered and is included in the alarm data Select a time between 0 and 60 seconds PTZ Preset Set which preset is used when an alarm is triggered for a camera Click the Preset button In the PTZ screen select the camera number and its preset value When completed click Back to return to the Alarm Event menu Changes are automatically saved 4 Click Apply To A pop up screen ap...

Страница 80: ...ent Power up If the unit looses power this will activate a Power Up failure event User lockout Three repeated login failures locks the unit for 30 minutes and sends a notification Record failure If the recording unexpectedly stops this will activate a record failure event Note When an alarm output is assigned to Record Failure any other events assigned to this output will automatically be changed ...

Страница 81: ...tten You can configure up to three group alarms See Figure 39 below Figure 39 Group Alarm screen To setup a group alarm 1 In the Menu toolbar click the Alarm and Events icon and select the Group Alarm submenu 2 In the Alarm Events screen click the Group Alarm1 Setting button The setup screen appears Change the settings as required ...

Страница 82: ... triggered the recorded video can be protected from being overwritten Check to protect recorded video triggered during an alarm Alarm Recording Set how an alarm video is recorded The pre and post alarm settings are dependent on the resolution image quality and alarm frame rate settings Alarm frame rate Set the frame rate for both A stream and B stream if applicable Pre alarm recording This is the ...

Страница 83: ...les for all cameras Schedule map Customizes schedules Holidays Sets up holiday periods You can change the settings in the screens in any order They are described in the following sections Express setup schedule Use this menu to setup the schedules for all cameras See Figure 40 below Once this global schedule is set up schedules for individual cameras can be customized using the Daily schedules on ...

Страница 84: ... the four time schedules daytime nighttime weekend and holiday Resolution Set the resolution of the video recording A high image resolution requires that a high bit rate QCIF is the lowest resolution value and 4CIF the highest If you change this option you must reboot the TVR 20 to implement the change Select one of the values listed 4 CIF 2 CIF CIF QCIF B stream only for each of the four time sch...

Страница 85: ... six recording modes can be scheduled during the 24 hour period 4 Recording type There are five recording types to select which are color coded Grey Disable No recording during this period Orange Always Always records This is the default setting Blue Event Records only events Green Alarm Record only alarms Pink Alarm Event Record all alarms and events 5 Schedule day There are eight days to select ...

Страница 86: ...s is the second schedule in the day 8 Continue marking the daily schedules required You can do up to six schedules in a day 9 To copy the schedule to other days click the Apply To Days button In the popup screen select the days required and click OK To copy the schedule to other cameras click the Apply To Cameras button In the popup screen select the cameras required and click OK 10 All changes ar...

Страница 87: ...an also schedule them for specific holidays in the year such as the first of January or the second Wednesday of every month You can schedule up to 30 holiday periods See Figure 42 below Figure 42 Holiday setup screen The holiday period can only be scheduled for each individual day It is not possible to schedule a block of days as a single holiday period If you want to schedule a week as a holiday ...

Страница 88: ...date of the holiday period Prev Click to show the previous page Next Click to show the next page 6 Changes are automatically saved when you move to another screen Network settings Accessing the TVR 20 remotely through a network requires that you define certain network settings Use the Network screen shown in Figure 43 on page 85 to define the network settings of the TVR 20 including Network settin...

Страница 89: ...ic IP address enter the IP value If DHCP or PPPoE is selected as network type this value will be assigned automatically Subnet Mask This field shows the subnet mask for your network so the DVR will be recognized within the network If using a static IP address enter the subnet mask value If DHCP or PPPoE is selected as network type this value will be assigned automatically Gateway This field shows ...

Страница 90: ...s listed Ezddns org Select as DDNS provider Enter the name you have given to the TVR 20 unit Click the Register Update button to submit and register your name on the server www dyndns org Select as DDNS provider The following options then appear on screen Host name Enter the host name created through the DynDNS account User name Enter the user name of the DynDNS account Password Enter the DynDNS a...

Страница 91: ... requires authentication user name and password SSL Check this box if the mail server must be encrypted User name Enter the user name if the SMTP server requires authentication Password Enter the password if the SMTP server requires authentication Confirm Re enter the password if the SMTP server requires authentication Sending email Enter the e mail address of the sender DVR 20 Receiver email 1 En...

Страница 92: ...are settings 1 In the Menu toolbar click the Network icon to display the Network screen 2 Click the Remote SW Setup submenu The remote software setup submenu screen appears 3 Enter the information requested 4 All changes are saved when you move to another screen Notifying an alarm Use this menu to select the method of notification email or remote for the following alarm events Notify on Alarm Noti...

Страница 93: ... Configuration menu bar on the top of the screen to call up the Display configuration screen Click the required Display submenu Information displayed on screen Use this screen to configure what information appears on screen as well as the time out time and dwell time The TVR 20 lets you display text information from a point of same POS device linked through a network or serial port The text can be...

Страница 94: ...available for the main monitor Event indicators Check the check box to have the event status icon appear on screen Only available for main monitor Text insertion Check the check box to have POS text to appear on screen Only available for the main monitor Timeout Set the length of time the POS text is displayed Only available for main monitor Timeout can be between 0 and 99 seconds Enter the timeou...

Страница 95: ...n Description Step This is the sequence order It cannot be changed Camera Set the camera order for the sequence Select which camera appears for the selected step Dwell sec Set the dwell time in seconds for each step The sequence dwell time can be between 0 to 99 seconds Enter a dwell time for the selected camera Note The changes are automatically saved when you move to another screen 4 All changes...

Страница 96: ... be logged on to a TVR 20 at one time The TVR 20 can have a total of 16 users including the administrator Use the User menu screen to manage users See Figure 45 below Figure 45 User screen Caution When you have completed the installation of the TVR 20 you must change the admin password Only authorized users should be able to modify menu settings Changing a user password All TVR 20 users can change...

Страница 97: ...3 Enter the user s name and password The name cannot be longer than 12 characters with no spaces The password cannot be longer than 8 characters with no spaces 4 Select the user s privilege level Admin Manager or Operator Changes are saved when you leave the screen Allocating user privileges The Privilege screen lets you allocate access privileges to user groups Only a system administrator can all...

Страница 98: ...ive recorded video Covert Display covert video 4 All changes are saved when you move to another screen System setup Use the System screen to configure the following system settings System date and time RS 232 and PTZ bus setting Audio output remote control ID language and playback replay Bookmarks list Hard drive and auto delete setting Firmware upgrade Storing and uploading configuration settings...

Страница 99: ...date in the Date box 4 Enter the current time in the Time box 5 Select a date format in the Date Format box 6 Select a time format in the Time Format box 7 Enable or disable the network time protocol NTP NTP is a protocol to synchronize the clocks of computers over a network 8 If NTP option is enabled enter an NTP server address such as server 0 europe pool ntp org 9 Select your time zone in the T...

Страница 100: ...2 port on page 10 for more information on these ports To set up the RS 232 and RS 485 ports 1 Click the System icon on the Menu toolbar to display the System screen 2 Select the Serial Control subscreen 3 To set up the RS 232 port for CBR PB3 POS and ATM devices change the settings as required PTZ protocol baud rate data bit stop bit parity and flow control 4 To set up the RS 485 port for PTZ dome...

Страница 101: ...hange is immediately implemented Playback replay time Specify the playback start time for instant playback Maximum time is 300 seconds See Instant replay of recorded video on page 48 for more information To access the Option screen click Option on the System screen See Figure 6 on page 13 The last language used on the TVR 20 will be the unit s language when rebooted The default language is English...

Страница 102: ...Hard drive This menu displays information on the hard drive temperature disk size and disk usage Automated tasks This menu prevents the unit from displaying or archiving any data that is more than the selected number of days old The TVR 20 always starts recording at the end of the last recording unless the overwrite option is selected This feature may be required by law in some jurisdictions pleas...

Страница 103: ...ter which all unprotected data is deleted or overwritten Auto Delete Mode This feature may be required by law in some jurisdictions Please consult with the local authorities Enable or disable Auto Delete Mode by selecting On or Off Enable or disable whether data is overwritten rather than deleted after the specified number of Auto Delete Mode days Manual Do one or more of the following options Cli...

Страница 104: ...eu videoupgrades 2 Insert the USB into the TVR 20 3 Click the System icon on the Menu toolbar to display the System screen 4 Click the Firmware submenu The Firmware submenu screen appears 4 Click Upgrade Now to begin the upgrade process When completed the TVR 20 will automatically reboot Configurations Use this menu to restore factory defaults settings as well as load and save settings to a USB ...

Страница 105: ...og 1 Insert a USB into the TVR 20 2 Click the System icon on the Menu toolbar to display the system screen 3 Click Export Log to USB 4 Click Close when completed System shutdown Use this menu to shutdown the TVR 20 To shutdown the system 1 Click the System icon on the Menu toolbar to display the system screen 2 Click Restart DVR or Shutdown DVR ...

Страница 106: ...mation System Model Displays the model number of the DVR FW version Displays the firmware version number Codec version Network IP Displays the current IP address of the TVR 20 MAC This is the unique address of the TVR 20 s internal address card It cannot be changed DDNS Email setup Displays the e mail address used by the unit Remote notify Status Disk Displays the status of the hard disk temperatu...

Страница 107: ...layback and recording performance when operating in a low or limited bandwidth environment Accessing the Web browser To access the TVR 20 open a Web browser and enter the IP address assigned to the TVR 20 as a Web address On the logon screen enter the default user ID and password Note Only one DVR can be viewed per browser User ID admin Password 1234 The Web browser uses the following ports IP add...

Страница 108: ...nctions to that of the menu toolbar on the DVR see Overview of the Menu toolbar on page 61 However there are two extra icons Live mode icon Click to view the selected camera or cameras in live mode Search icon Click to open the Quick Search screen This screen allows you to search recorded videos do playback and archive files 3 Display layout Change the multiscreen display layout by clicking on one...

Страница 109: ...re 53 on page 106 There are three ways to search for videos remotely Quick Search Videos can be searched by start date and time of recording as well as by camera Enter the start date and time and select which camera or cameras to search Advanced Search Videos can be searched by several criteria from submenus in the Quick Search screen Start and end time of recording Events Search for alarm motion ...

Страница 110: ...ck and archiving recorded video A search will usually produce a list of video files The most recent file is listed first In the Search Results screen select the files for playback and click Play The playback and archive screen appears See Figure 54 on page 107 for a description of the playback and archive screen ...

Страница 111: ...ick to select another date and time for playback Click the Playback key to start playback 6 Bookmarks Click to open the Bookmark screen which will list all available bookmarks Select the bookmarks required and click the Playback key to start playback For more information on bookmarks see Searching video by bookmarks on page 58 7 Playback control keys Fast rewind the video The speed level is betwee...

Страница 112: ...ndows Vista and Windows 7 operating systems have increased security measures to protect your PC from any malicious software being installed When using the TVR 20 Web browser interface you can install ActiveX controls to connect and view video using Internet Explorer However you cannot download data such as video images and the DVR tool Player due to the increased security measure To have complete ...

Страница 113: ...54BChapter 7 Advanced setup TruVision DVR 20 User Manual 109 8 Click OK in the Internet Options dialog screen 9 Connect to the TVR 20 for full browser functionality ...

Страница 114: ...54BChapter 7 Web Browser 110 TruVision DVR 20 User Manual ...

Страница 115: ... website http eZddns com and check for an available name Note This step is optional as it is only used to check the availability of the host name If the name is available proceed to step 3 for DDNS setup 3 In TVR 20 s Network menu go to DDNS Choose eZDDNS for the server and enter your chosen name for DVR Name 4 Click the Submit Update button to confirm 5 You should now be able to connect by typing...

Страница 116: ...55BChapter 8 eZ DDNS 112 TruVision DVR 20 User Manual ...

Страница 117: ...onnected to Mon A after TVR 20 is started Mon A BNC monitor has been connected but VGA monitor connection is default Activate the Mon A BCN connection by pressing the EXPORT button on the front panel for several seconds The cable connected with the monitor has failed Check the cables Cannot find the hard drive during the reboot process Hard drive failure Please contact your local supplier Cannot r...

Страница 118: ... unit to prevent overheating and please contact your local supplier The system status icon appears on screen The hard drive has failed Please contact your local supplier The system status icon appears on screen The hard drive temperature is too high Check TVR 20 has good ventilation If the problem persists please contact your local supplier The system status icon appears on screen No network conne...

Страница 119: ...or NTSC EIA compatible Multi screen display TVR 2004 Full screen Picture In Picture quad Multi screen display TVR 2008 Full screen Picture In Picture quad 6 8 9 Multi screen display TVR 2016 Full screen Picture In Picture quad 9 10 13 16 Support dual stream Yes Support V stream Live and playback Recording Hard drive 1 HDD SATA Resolution PAL 4CIF 704 576 2CIF 704 288 CIF 352 288 and QCIF 176 144 N...

Страница 120: ...onnectors RS 232 serial port 1 DB 9 RS 485 PTZ control port 1 USB 2 one at front and one at back e SATA 1 Alarm handling Alarm input 4 8 or 16 programmable NO NC Alarm output Form C alarm relay 1 2 or 4 Event log Min 50 000 events Max 175 000 events Event alarm Fan failure hard disk failure hard disk temperature over hard disk full hard drive failure power up record stop network loss Miscellaneous...

Страница 121: ...nday through Friday excluding holidays Table 21 Technical support Europe Middle East and Africa W Select Customer Support at www gesecurity eu North America T 888 437 3287 Toll free in the US Puerto Rico and Canada 503 885 5700 outside of the toll free area F 888 329 0332 Tualatin tech support 561 998 6232 Boca Raton tech support E nstechsrv ge com gesecurity customerservice ge com Australia E tec...

Страница 122: ...118 TruVision DVR 20 User Manual China India Singapore Taiwan Southeast Asia E ges asiatechservice ge com ...

Страница 123: ...ust on screen video image 69 audio 66 basic setup 64 copy settings to other cameras 72 covert 64 motion detection 66 PTZ setup 70 recording capacity 63 Cameras selecting a camera 39 switching channels 41 CBR devices connecting to TVR 20 96 Covert camera display 64 D Date change format 95 setup 95 DDNS service selection 86 Digital zoom 42 Disk analysis searching recorded video 55 Disk tools auto de...

Страница 124: ...set points 44 program preset points 45 program shadow tours 45 using 26 Multiscreen change format 40 N Network information 102 Network settings 84 DDNS service 86 e mail setup 86 notifiying an alarm 88 remote software 88 setup 85 O Overwriting recorded video 98 protect against 78 P Password changing 92 PB3 devices connecting to TVR 20 96 Playback exit playback mode 49 instant replay of recorded vi...

Страница 125: ...72 system information 102 system settings 94 users settings 91 Shadow tours 45 Spot monitor sequencing cameras 91 Status information description of on screen icons 38 System information 102 System settings 94 date time setup 95 PTZ dome setup 96 RS 232 setup 96 System shutdown 101 T Time change format 95 setup 95 Toolbars main toolbar 37 menu toolbar 61 playback toolbar 46 PTZ toolbar 43 Turning o...

Страница 126: ...TVR 20 menu map ...

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