July 2003
4
PT878 Quick Start Guide
Return Policy
If a GE Panametrics instrument malfunctions within the warranty
period, the following procedure must be completed:
1.
Notify GE Panametrics, giving full details of the problem, and
provide the model number and serial number of the
instrument. If the nature of the problem indicates the need for
factory service, GE Panametrics will issue a RETURN
AUTHORIZATION NUMBER (RAN), and shipping
instructions for the return of the instrument to a service center
will be provided.
2.
If GE Panametrics instructs you to send your instrument to a
service center, it must be shipped prepaid to the authorized
repair station indicated in the shipping instructions.
3.
Upon receipt, GE Panametrics will evaluate the instrument to
determine the cause of the malfunction.
Then, one of the following courses of action will then be taken:
•
If the damage is covered under the terms of the warranty, the
instrument will be repaired at no cost to the owner and
returned.
•
If GE Panametrics determines that the damage is not covered
under the terms of the warranty, or if the warranty has expired,
an estimate for the cost of the repairs at standard rates will be
provided. Upon receipt of the owner’s approval to proceed, the
instrument will be repaired and returned.
