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53

Contacting technical support

For assistance installing, operating, maintaining, and 
troubleshooting this product, refer to this document and any other 
documentation provided.  If you still have questions, you may 
contact technical support and sales 24 hours a day, 7 days a week.  

For sales and technical support assistance, we provide customers 
with several options (see 

Table 2

).  Our support phone number is 

available Monday through Friday (excluding holidays) between 
the hours of 6 a.m. and 5 p.m. Pacific Time.  

Note:

Be ready at the equipment before calling for technical support. 

Table 2.

Sales and support contact information

Sales

Technical support

Phone:

800-469-1676

888-437-3287

 (Mon. – Fri.

6 a.m. to 5 p.m. Pacific Time)

541-754-9133

541-740-3589

 (all other times)

E-mail

[email protected]

[email protected]

Fax

541-754-7162

541-752-9096

 (24 hours/day)

Содержание SymVeo SV-XP1

Страница 1: ...GE Security SymVeo SV XP1 User Manual ...

Страница 2: ... software supplied with GE products is proprietary and furnished under license and can be used or copied only in accordance with the license terms THE ENCLOSED PROGRAM IS FURNISHED SUBJECT TO THE TERMS AND CONDI TIONS OF THIS AGREEMENT RETENTION OF THE PROGRAM FOR MORE THAN 30 DAYS OPENING OF THE SEALED WRAPPER IF ANY SURROUNDING THE PROGRAM OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED A...

Страница 3: ...h case the user is required to take all measures that are necessary at the user s expense to correct the interference Contact Direct all inquiries about GE s legal policies with regard to this product to Director of Legal Services GE Security 4575 SW Research Way Suite 250 Corvallis OR 97333 USA ...

Страница 4: ...Symveo IP Camera User Manual iv ...

Страница 5: ...quipment 4 References 4 Installation 5 Making power connections 5 Attaching the customer supplied lens 6 General Camera Connections 7 Setting the Network Addresses 9 Programming the camera using OSD 15 Menu Settings 16 Webpage Access 29 Configuration 30 Firmware upgrades 49 Troubleshooting and support 52 Contacting technical support 53 ...

Страница 6: ...SymVeo IP Camera User Manual iv ...

Страница 7: ...se this document effectively you should meet the following minimum qualifications a basic knowledge of CCTV systems and components and a basic knowledge of electrical wiring and low voltage electrical connections and a basic knowledge of networking and IP addressing Read these instructions and all ancillary documentation entirely before installing or operating this product Note A qualified service...

Страница 8: ...ult in equipment damage or serious personal injury Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Monospace Text that displays on the computer screen Programming or coding sequences Blue italic Hyperlinks to cross references related topics and...

Страница 9: ...es MPEG 4 compression for efficient distribution over a network The camera also incorporates hybrid technology it features both digital and analog output for local monitoring and recording Product contents The SV XP1 camera system consists of the camera this manual SymNav software CD and a DB9 F to RJ45 RS232 cable for changing the IP address as shown in Figure 1 Figure 1 Product contents Manual C...

Страница 10: ... all of the following for proper installation and use of this product 12 VDC 1 Amp Power Supply Lens PC to set the IP address and view video with the SymNav user interface CCTV for local monitoring Refer to your lens and CCTV monitor manuals for installation and setup information References If you want to investigate related topics these other documents may prove helpful GE Security SymDec User Ma...

Страница 11: ...tighten the terminal screws until snug ensuring that the power leads are secure 4 Supply power to the unit by plugging the power supply into a proper power source The power LED lower left illuminates to show that the camera is receiving power If it does not illuminate check the terminal block connections and the power source CAUTION Use direct plug in UL listed power supplies marked Class 2 or LPS...

Страница 12: ...ions that came with the lens you purchased for complete installation instructions of the lens In general see Figure 3 and do the following Connect a 12 VDC 1 Amp power supply as shown Note The terminal block is not polarity sensitive Note The power LED lower left illuminates to show that the camera is receiving power ...

Страница 13: ...ided 2 Screw the customer supplied lens to the camera 3 Connect a composite monitor to the video out connector for lens set up General Camera Connections To make general camera connections see Figure 4 and do the following Note Some of these connections are optional C mount adapter Camera Lens for C mount lenses only ...

Страница 14: ...and a router multiplexer or any other network device 3 Connect a 12 VDC 1 Amp power supply as show above to the terminal block As an option connect a coaxial cable with BNCs between VIDEO OUT and a local monitor 4 As an option connect a microphone and pre amp with an audio RCA plug into the AUDIO socket The audio line is line level and requires amplification Coaxial cable with BNCs between VIDEO O...

Страница 15: ...mVeo camera Rear panel LEDs Figure 5 Rear Panel LEDs 1 Power LED Indicates power is on when glowing 2 Ethernet LED Indicates an ethernet connection 3 10 Mbps Indicates a connection speed of 10 Mbps 4 100 Mbps Indicates a connection speed of 100 Mbps Setting the Network Addresses The SV XP1 IP camera comes with preset Network addresses they are IP address of 3 112 55 167 Subnet mask of 255 255 254 ...

Страница 16: ...he addresses on your units Methods for changing the IP address on the SymVeo PAL users First time Follow the Using the supplied RS232 Cable method for changing the IP address See the PAL Installation section for more information PAL users Subsequent times After the initial setting of the IP address any of the three methods RS232 Cable On Screen Display or Web Browser may be used to change the IP a...

Страница 17: ...57600 baud 8 data bits 1 stop bit no parity and no flow control Click OK 7 Power up the camera IP Camera should display in the window 8 Enter to display the menu 9 Press 1 for the network settings 10 Press 2 to change the network settings 11 Enter the new IP addresses and then press enter 12 After the Gateway address is entered the camera will reboot Using the On Screen Display OSD Note This proce...

Страница 18: ...s to move the cursor back and forth within each setting and the up and down buttons to change the number in each space The up down left and right buttons take continuous effect in this menu 4 Once you have properly configured the IP address on the On Screen Display move the cursor to the Save function and click on the enter menu button on the back of the camera 5 The camera will reboot with the ne...

Страница 19: ... will be unable to connect to the camera via the web browser and you will need to perform subsequent changes to the network settings with the RS232 cable or the On Screen Display until you change the network settings back to the same domain as your network PAL Installation PAL installations require the exact sequence of events for correct and full function of your SymVeo SV XP1 camera Please note ...

Страница 20: ...ds at any time 5 Click on the Configure link on the main menu 6 Click the Camera MPEG Settings link in the Configurations menu 7 On this menu look for the Video Format drop down menu and change it from NTSC to PAL 8 Click the Save button 9 You will now be able to view video from the BNC out connector on a PAL monitor as well as operate the On Screen Display features of the camera Figure 7 The vide...

Страница 21: ...or the optimal configuration Only qualified service personnel should modify these settings OSD menu controls Use the menu enter exit button to enter a menu or to select a menu option This button is also used back up through the menus and exit the OSD Use the up and down buttons to move vertically between menus and options Use the right and left buttons to move horizontally to and between options ...

Страница 22: ...elow Figure 9 Main Menu MAIN MENU The following sub menus are available Camera Setup Use this menu to configure camera ID iris settings and gain control White Balance Use this menu to adjust the white balance Locations Use this menu to program presets PTZ Use this menu to control the camera s digital PTZ functions Exit Use this option to exit the OSD programming menus ...

Страница 23: ...can also give it an opaque background to make it easier to see and position it on the screen to avoid covering critical viewpoints Figure 10 Camera Setup Menu 1 At the Camera Setup menu use the up and down buttons to move to the CAM_ID SETUP option and press the bottom selection button to access the Camera ID Menu ...

Страница 24: ...alphanumeric characters for the first and following positions of the label Press the bottom selection button to save each character and move to the next character position Note Note You can hold the and buttons for continuous scrolling To change a character that is already saved leave and reenter the CAMERA ID option press the bottom selection button for all leading characters that you wish to rem...

Страница 25: ... the Camera Setup menu Setting the Lens Mode The LIGHT CONTROL menu contains settings for the various types of lenses AIS for autoiris lenses without amplifier DC type lenses and autoiris lenses with built in amplifier video type lenses AES for manual iris lenses to set the lens mode light control At the Camera Setup menu use the up and down buttons to move to the Light Control option and use the ...

Страница 26: ...adjust the autoiris programming defaults however two scales are available Level for adjusting the gain when the autoiris lens begins to close Threshold for adjusting the gain of the autoiris lens control signal Note Note The threshold adjustment for the AES mode is typically not needed unless color bands are visible in very bright scenes Raise the threshold to correct ...

Страница 27: ...evel and threshold scales and use the right and left buttons to adjust the markers on the scales 3 Move to the PREVIOUS PAGE option and press to leave the current menu ADJUSTING THE AUTOMATIC GAIN CONTROL AGC To reduce the amplitude decay of an electronic signal and the resulting noise in images you can adjust the maximum value for the gain control This camera provides both automatic and manual co...

Страница 28: ... to set the maximum automatic gain value and select OFF to set the system gain manually 3 With ON or OFF selected and still highlighted press the bottom selection button then use the right and left buttons to adjust the marker on the scale Note Note Observe the results on the monitor screen for the best setting 4 Move to the PREVIOUS PAGE option and press to leave the current menu 5 Repeat step 4 ...

Страница 29: ...2000 11000 K Hold In the hold mode the white balance color temperature is computed as a reference at the moment HOLD is selected with the bottom selection button This setting is best when the color range remains constant The camera will maintain a white balance setting at the current color temperature read within the range of 2000 11000 K To set the white balance mode At the Main Menu use the up a...

Страница 30: ...esets and one customizable setting for defining the lighting environment that the camera is viewing General Use this setting for high contrast scenes where there is no specific focus on lighter or darker areas Outside Use this setting for outdoor environments or high contrast scenes where the focus is on the darker areas of the scene Office Use this setting for office environments using fluorescen...

Страница 31: ...ht and left buttons to move to and between the options GENERAL OUTSIDE OFFICE and CUSTOM_WDR then press the bottom selection button to select the option showing Figure 16 Locations Menu To adjust the bias and limit of the custom WDR setting if selected With CUSTOM_WDR still highlighted press the bottom selection button At the WDR menu use the up and down buttons to move between the bias and limit ...

Страница 32: ...eir defaults 0 bias and 12 limit If the internal parameters of the camera end up differing from those set by the location setting due to adjusting the default values a location setting other than CUSTOM_WDR can become CUSTOM_WDR Move to the PREVIOUS PAGE option and press to leave the current menu PTZ The camera provides a digital PTZ pan tilt zoom of 1X 4X To access the digital PTZ menu At the Mai...

Страница 33: ...reen for the best settings On the zoom scale 1 is 1X digital zoom and 10 is 4X digital zoom The pan and tilt settings are dependent on the zoom setting and range from 100 to 100 If zoom is set to 1 1X digital zoom the pan and tilt settings have no effect Move to the PREVIOUS PAGE option and press to leave the current menu Exiting the Menus At the Main Menu use the up and down buttons to move to th...

Страница 34: ... CHANGES NO CHANGE FACTORY DEFAULT then press the bottom selection button to select the option showing Note FACTORY DEFAULT restores the factory default settings before exiting the programming menus This replaces all custom settings ...

Страница 35: ... web interface 1 Launch Internet Explorer version 5 5 or later on any local Internet connected PC or laptop 2 Type in the unit s IP address default 3 112 55 167 in the address field and press enter The Enter Network Password box should appear 3 Enter the correct username and password in their respective fields the default username and password are both admin Click the OK button The IP Camera s hom...

Страница 36: ...t the MPEG quality format and resolution Display option option to display the camera title Mail server and recipient settings includes setting destinations to receive email from a predefined email server after the trigger button has been pressed Date and time settings including setting the time of the camera to synchronize with the server IP filter settings Including the three modes Disable White ...

Страница 37: ...it a hostname DHCP is an Internet Protocol for automating the configuration of devices that use TCP IP DHCP can be used to automatically assign IP addresses Note You can only use the web interface to change the SymVeo s IP address if the domain already matches that of the network the camera is connected to You cannot use this feature to do the initial change of the IP address on the camera For mor...

Страница 38: ... IP address to your network s domain using the included serial cable and then change the camera to PAL in the Video Settings page of the configuration menu Once this is done you can then use a PAL analog monitor with the camera as well as make subsequent changes to the camera s IP address via the web browser or the On Screen Display Figure 21 Network settings webpage ...

Страница 39: ...an select on this page is the Normal or Advanced Setup On the Normal setup the following options are available Streaming Mode Select from Sender or Disable Streaming Protocol Select from UDP or TCP This setting must match between the sender and receiver Figure 22 Streaming settings webpage Click on the Save button to implement any changes ...

Страница 40: ...ed streaming web page The following options are available these settings must match between the sender and receiver Stream Port Stream address Sender control enable Sender control port Receiver control enable Receiver control port Figure 23 Advanced streaming settings webpage Click on the Save button to implement any changes ...

Страница 41: ... the camera title here SymVeo allows a number of different ways to control bandwidth including adjustment of resolution compression image quality and enabling or disabling audio Each adjustable setting affects not only bandwidth but latency as well In addition to these settings this menu is also used to switch between NTSC and PAL default is NTSC Video Resolution Video Resolution can be set betwee...

Страница 42: ...SymVeo IP Camera User Manual 36 Figure 24 Video settings webpage Display Options Use this page to set whether you want to display the camera title Figure 25 The display options page ...

Страница 43: ...tions for configuring the email server and email recipients You must input the server IP address and SMTP port We support 5 email recipients The trigger button can be applied to send camera information and video clips to recipients Figure 26 Email configuration ...

Страница 44: ... long you want to do the time synchronization between Symveo and server You should input server IP address and you also can input a backup server IP address The daylight saving option is specific to USA Europe and Australia The GMT Offset is to be set according to your time zone The manual selection allows you to input the year month day hour minute and second manually on this page When you click ...

Страница 45: ...39 Figure 28 Manual time configuration page ...

Страница 46: ...SymVeo IP Camera User Manual 40 IP filer settings This page provides three IP filter modes Disable White list or Black list Figure 29 The IP filter settings page ...

Страница 47: ...In White list mode you can enter the IP address in the format of a host or a subnet and after applying all the address you have configured you can access the SymVeo Figure 30 The IP filter white list page ...

Страница 48: ...ual 42 In Black list mode you can enter the IP addresses in the format of a host or a subnet but after applying all the addresses you configured you will not be able to access the SymVeo Figure 31 The IP filter black list page ...

Страница 49: ...43 Xposure parameter settings This page provides four preset settings for Xposure Wide Dynamic Range parameters Indoor Outdoor General 1 and General 2 Figure 32 Xposure parameter settings ...

Страница 50: ...SymVeo your computer must be equipped with the latest ActiveX controls You should input the server IP address in this page so that the Symveo can download and register it in your computer Figure 33 The Web settings page Click Apply to initiate the changes and then the Save button to save any changes ...

Страница 51: ...ss to live video features only Installer Access to live video and firmware upgrades only Administrator All levels and all menus Figure 34 The web users management page Factory Reset This page is provided to reset the SymVeo to the factory default conditions The only settings that are not reset are the IP addresses Figure 35 The factory reset page ...

Страница 52: ... the need for additional software Simply type in the unit s IP address and click on the connect button The following features are available Right click on the video to switch from live or playback mode or view full screen Double click to switch from a quad stream to a non quad stream and back again Figure 36 The video stream control window ...

Страница 53: ...nfo page The User Access Log This page shows the 10 latest users including their IP address and user name The unauthorized access list keeps a log of all unauthorized users that attempt to access live video or the camera settings This log shows a list of IP address attempted user name and number of attempts ...

Страница 54: ...gure 38 The active user list page Camera Information On this page you will find general information such as model name serial number boot version software version hostname IP address and MAC address Figure 39 The camera information page ...

Страница 55: ...lease have the following information available the model number of the product the serial number and revision of the product the current firmware version the date purchased and The reason you wish to upgrade the firmware 2 The SymVeo IP camera unit must be connected to a PC equipped with Microsoft Internet Explorer version 5 5 or later via an ethernet cable 3 You must know the IP address of the IP...

Страница 56: ...n menu The Firmware Upgrade page should appear 3 Navigate to the upgrade file using the Browse button or type in the correct path and filename After you locate the file click the Send File button Figure 40 The Firmware upgrade page 4 Click the Confirm button A progress bar will appear CAUTION Please wait for the progress bar to finish then wait for confirmation ...

Страница 57: ...o take effect If unsuccessful download the flash file and repeat the process Figure 41 The File upload confirm page Note if Symveo s IP address is changed with new firmware you should use the new IP address to connect to Symveo otherwise the page will be reloaded ...

Страница 58: ...t monitor to the VIDEO OUT connection to check for a local video signal Picture quality is poor The camera lens may be dirty If so clean the lens The monitor may not be set up properly Ensure that the monitor settings are correct and that termination at the monitor is correct Confirm that the cable between the camera and the monitor is working properly The camera may not be focused properly Refer ...

Страница 59: ...e provide customers with several options see Table 2 Our support phone number is available Monday through Friday excluding holidays between the hours of 6 a m and 5 p m Pacific Time Note Be ready at the equipment before calling for technical support Table 2 Sales and support contact information Sales Technical support Phone 800 469 1676 888 437 3287 Mon Fri 6 a m to 5 p m Pacific Time 541 754 9133...

Страница 60: ...SymVeo IP Camera User Manual 54 ...

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