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Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Consumer S
uppor
t
Tr
oubleshooting Tips
Car
e and Cleaning
Operating Instructions
Safety Instructions
Problem
Possible Causes
What To Do
Radiant Cooktops
Surface units will not
Improper cookware
• Use pans which are flat and match the diameter
maintain a rolling boil
being used.
of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may be
• Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls
• Check to see the correct control is set for the surface
improperly set.
unit you are using.
Scratches (may appear
Incorrect cleaning methods
• Scratches are not removable. Tiny scratches will become
as cracks) on cooktop
being used.
less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms
• To avoid scratches, use the recommended cleaning
being used or coarse particles
procedures. Make sure bottoms of cookware are clean
(salt or sand) were between
before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned
• See the Cleaning the glass cooktop section.
on the cooktop
before next use.
Hot surface on a model
• This is normal. The surface may appear discolored
with a light-colored glass
when it is hot. This is temporary and will disappear
cooktop.
as the glass cools.
Plastic melted to
Hot cooktop came into
• See the Glass surface—potential for permanent damage
the surface
contact with plastic placed
section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
• Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Frequent cycling
Improper cookware
• Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Coil Cooktops
Surface units
The surface units are not
• With the controls off, check to make sure the surface
not functioning
plugged in solidly.
unit is plugged completely into the receptacle.
properly
The surface unit controls
• Check to see the correct control is set for the surface
improperly set.
unit you are using.
The drip pans are not set securely • With the controls off, check to make sure the drip pan is
in the cooktop.
in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.
