Before you call for service…
Problem
Possible Causes
What To Do
Water has air bubbles
Air in system after installation.
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and is cloudy
Indicator light on faucet
Battery installed incorrectly
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base not working
or expended.
Replace battery if old.
Batteries are dead.
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Chlorine taste and/or
The ppm of chlorine in your
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odor in the Reverse
water supply exceeds maximum additional filtering of the water supply to the Reverse
Osmosis product water
limits and has destroyed the
Osmosis is needed. Correct this condition before doing
Reverse Osmosis membrane.
maintenance on the Reverse Osmosis system.
The prefilter is no longer
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reducing chlorine from
flow control, screen, prefilter, postfilter and batteries
the water supply.
in the electronics box.
Other taste and/or odor
High quality product water
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may have a different taste
than what you’re used to.
Low water usage.
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Contamination in product
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water storage.
Prefilter and postfilter
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need to be changed.
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Water leaking from
Drain side of faucet air gap
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faucet air gap hole
(3/8” tubing) plugged,
that there are no dips, loops or low spots in the drain line
restricted or incorrectly
from the faucet air gap to the drain pipe. Refer to
connected to the drain.
Installation Instructions for proper drain connection.
If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
System makes product
This is normal.
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water slowly
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Water supply to the Reverse
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Osmosis system not within
as needed to conform before doing maintenance on
specifications.
the Reverse Osmosis system.
Prefilter cartridge plugged
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If rate does not increase, replace
with sediments.
the postfilter, Reverse Osmosis membrane cartridge,
flow control and batteries in the faucet base.
Reverse Osmosis membrane
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plugged with sediments.
control and battery in the faucet base.
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
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