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Troubleshooting Tips

Save time and money! Review the charts on the following

pages first and you may not need to call for service.

Before you call for service…

GEAppliances.com

Problem

Possible Causes

What to Do

Water filter indicated as installed
incorrectly or a leak is present on LCD
screen.

Water filter installed backward or is
leaking.

Check for leak. If no leak is present,
remove filter/bypass plug, rotate 180°
and reinstall.

Water filter indicator light
remains lit after replacing filter

Filter timer has not been reset or filter
is installed backward.

Internal Dispense models:
-Press and hold reset button for 3 seconds
External Dispense models:
-Remove filter and rotate 180 degrees
and reinstall.

Water filter indicator light is not lit

This is normal. This indicator will turn
on to tell you that you need to replace
the filter soon.

See About the Water Filter for more
information.

Handle is loose/handle has a gap.

Handle needs adjusting

See Attach Fresh Food Handle and
Attach the Freezer Handle sections for
detailed instructions.

Refrigerator beeping

This is door alarm

-Turn off or disable with door closed
-If door open and alarm is sounding, you
can only snooze the alarm

Not cooling

The cooling system is off

See About Controls.

Water has poor taste/odor*

Water dispenser has not been used
for a long time

Dispense water, until all water in system
is replenished.

Water in glass is warm*

Normal when refrigerator is first
installed

Wait 24 hours for the refrigerator to
completely cool down.

Water dispenser has not been used
for a long time

Dispense water, until all water in system
is replenished

Water system has drained

Allow several hours for replenished
supply to chill

Water dispenser does not work*

Water supply line turned off or not
connected

See Installing the Water Line

Water filter clogged or filter/bypass
plug not installed

Replace filter cartridge or remove filter
and install bypass plug**

Air may be trapped in the water
system

Press the dispenser arm for at least 5
minutes.

Water in reservoir is frozen because
the controls are set too cold

Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service

Water spurting from dispenser*

Newly installed filter cartridge

Run water from the dispenser for 5
minutes (about 2 gallons)

*Select Models Only
**Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.

In Canada call 800.561.3344.

Содержание Profile

Страница 1: ...______________ Find these numbers on a label on the left side near the middle of the refrigerator compartment GE and GE Profile models Models that start with PFE GFE DFE PFH and GNE are Standard Depth Models SD Models that start with GYE PYE and PWE are Counter Depth Models CD Owner s Manual and Installation Instructions Select Models Only Modèles GE et GE Profile Manuel d utilisation et instructi...

Страница 2: ...hen hands are damp or wet skin may stick to these extremely cold surfaces Do not refreeze frozen foods which have thawed completely In refrigerators with automatic icemakers avoid contact with the moving parts of the ejector mechanism or with the heating element that releases the cubes Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in To reduc...

Страница 3: ...electrician to make sure the outlet is properly grounded Where a standard 2 prong wall outlet is encountered it is your personal responsibility and obligation to have it replaced with a properly grounded 3 prong wall outlet Do not use an adapter The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate A 115 Volt AC...

Страница 4: ...larger items Dairy bin Separate compartment for your items Dual ice maker Ice bin on some models An ice maker in both compartments gives you more ice whenever you need it QuickSpace shelf Functions as a normal full sized shelf when needed and easily slides back to store tall items below Spillproof shelves Designed to capture your spills for easier clean up Anti slip Mat Liner that captures spills ...

Страница 5: ...pen right fresh food 2 Depress both buttons on lower sides and bin will drop down 3 Reverse to reinstall Ice water filter Remove filter bypass plug Push the indent on the cover and open filter door Pull out on filter bypass plug and pull straight back to remove Installing the filter cartridge Push the indent at the bottom of the cover and open Lift door and align tabs on filter to filter holder an...

Страница 6: ... on usage and operating environment NOTE The refrigerator is shipped with protective film covering the temperature controls If this film was not removed during installation remove it now Cubed Express Mode Settings Precise Fill Control Lock Light Auto Fill Water Crushed Cubed Temperature PFE28 PYE22P Control Style A LCD External Control GFE28 GFE26 DFE28 GYE22 Control Style B External Control GNE2...

Страница 7: ...shut off the electrical power Changing the Temperature for Control Style B To change the temperature press and release the Freezer or Fridge pad The display will show the set temperature To change the temperature press either the Freezer or Fridge pad until the desired temperature is displayed To turn OFF cooling system press and hold Fridge and Ice Maker simultaneously for 3 seconds When the cool...

Страница 8: ...t USB memory stick to upload personal photos to the refrigerator LCD screen LCD will provide on screen prompts to load and view slideshow Make sure the photos are in the root directory in your USB Ice maker setting Turn your ice makers on off Cooling system On Off Press and hold Fridge Ice Maker simultaneously for 3 seconds to turn the cooling system on or off Metric English units Press and hold I...

Страница 9: ... Internal Controls GNE29 PWE23 Door Alarm Sounds to alert when the freezer or fresh food doors have been left open Reset Filter Hold for 3 seconds after replacing filter Lock Controls Press and hold 3 seconds to lock out ice and water dis penser and all feature and temperature buttons Freezer temp control Adjust freezer compartment temperature Refrigerator temp control Adjust fresh food compartmen...

Страница 10: ...p Pull Dispenser Tray assembly out Lift metal Dispenser Tray out at center notch to clean To remove Dispenser Tray Type B Only Pull Dispenser Tray out To reinstall Dispenser Tray Type A Only Place the Dispenser Tray cover on top of catch tray and position under the two plastic retainers on either side Center Dispenser tray and align with center guides Push in until it locks firmly in place To rein...

Страница 11: ...ity may vary on containers taller than 8 Container volumes may vary if error message Container Not Found is given try a different container AUTO FILL will time out Handles and garnishes on the rim of the container my cause overfilling or variation in fill volumes Splashing may occur depending on the location of the container water flow rate container shape and ice cubes Keep sensors clean with a c...

Страница 12: ...proved by the manufacturer could void the user s authority to operate the equipment ConnectPlus module only or similar communication module RF Exposure This device is only authorized for use in a mobile application At least 20 cm of separation distance between the ConnectPlus device and the user s body must be maintained at all times Select Models Only About Appliance Communication GE WiFi Connect...

Страница 13: ... the instructions above to purge all air from the system through the cold water dispenser prior to using the hot water dispenser Note It is normal for water to appear discolored during the initial system flush Water color will return to normal after first few minutes of dispensing Filter Bypass Plug To reduce the risk of property damage due to water leakage you MUST use the filter bypass plug when...

Страница 14: ... the shelf locks into place Spillproof Shelves Spillproof shelves have special edges to help prevent spills from dripping to lower shelves Shelves in the refrigerator compartment are adjustable Quick Space Shelf This shelf splits in half and slides under itself for storage of tall items on the shelf below This shelf can be removed and replaced or relocated just like spillproof shelves NOTE The loc...

Страница 15: ...ily be carried from refrigerator to work area To remove Lift bin straight up then pull out To replace or relocate Slide in the bin just above the molded door supports and push down The bin will lock in place See page 33 Drop down tray tray open 1 Open right fresh food door 2 Depress both buttons on lower sides of bin and bin will drop down 3 Reverse to reinstall Non Adjustable Dairy Bin To remove ...

Страница 16: ...he drawers should be wiped dry 16 C Fruits Vegetables F C MEAT DELI PRODUCE CHEESE CITRUS SELECT ClimateZone Fruits Vegetables Fruits Vege D Select Models Only 32 34 38 Note Temperatures indicate the appropriate tem peratures for the food and actual temperatures may vary based on normal operation and other factors such as door openings and fresh food set point CAUTION Laceration Hazard Do not stor...

Страница 17: ...down to seat on slide Push the drawer in to closed position How to Remove and Replace the Adjustable Deli Produce Drawer To remove Pull the drawer out to the stop position Raise the front side of the divider to unhook it from the rear wall of the drawer To replace Hook the back of the divider over the rear wall of the drawer Push the divider down How to Remove and Replace Drawer Divider 17 Divider...

Страница 18: ...e freezer door bin by pushing plastic tab on either left or right side to release bin hinge pin Remove freezer basket by lifting up the rear of the basket and moving basket rearward until the front of the basket can be rotated upward and out Lift it out to remove To remove PYE and PWE models only Open fresh food doors Open freezer door to the stop position Remove freezer basket by lifting up the r...

Страница 19: ... cloudy taste stale and shrink NOTE In homes with lower than average water pressure you may hear the ice maker cycle multiple times when making one batch of ice Feeler Arm Ice maker Display Type See Page 6 Model How to turn the ice maker on off Control Style A PFE28 PYE22P Use the settings menu on the touchscreen Control Style B GFE28 26 DFE28 GYE22 Use the ICE MAKER button on the control Control ...

Страница 20: ...ator Pull the refrigerator straight out and return it to position by pushing it straight in Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator Lower the leveling legs until they touch the floor When pushing the refrigerator back make sure you don t roll over the power cord or water supply line Preparing for Vacation Preparing to Move Secure all l...

Страница 21: ...esh food compartment and on the bottom of the fresh food doors to light the freezer compartment An authorized technician will need to replace the LED light If this assembly needs to be replaced call GE Service at 1 800 432 2737 in the United States or 1 800 561 3344 in Canada Select Models Only ...

Страница 22: ...tion time Refrigerator Installation can vary Water Line Installation 30 minutes Proper installation is the responsibility of the installer Product failure due to improper installation is not covered under the Warranty PREPARATION MOVING THE REFRIGERATOR INDOORS If the refrigerator will not fit through a doorway the refrigerator door and freezer drawer can be removed To remove the refrigerator door...

Страница 23: ...e move and complete this installation Moving THE REFRIGERATOR DIMENSIONS All measurements are given with leveling leg fully retracted SD CD Overall Height to Top of Hinge Cover 697ø8 697ø8 Height to Top of Cabinet 69 69 Case Depth without Doors 293ø8 243ø8 Overall Exterior Case Width 353ø4 353ø4 Overall Exterior Depth Doors Drawers with Handles 36 31 Standard Depth SD Models Only Counter Depth CD ...

Страница 24: ... same Stainless steel and plastic handles Loosen the set screws with the 1 8 Allen wrench and remove the handle NOTE If the handle mounting fasteners need to be tightened or removed use a 1 4 Allen wrench 2 Mounting Fasteners Leave film on until after installation Mounting Fasteners Leave film on until after installation Reinstall the handles using the same procedure as removing REMOVING THE REFRI...

Страница 25: ...efrigerator doors Note when removing door to prevent damage to door and electronics carefully place the door in a proper location Note The lower door hinge pin and hinge are keyed and must be matched correctly for the door to self close properly Please follow the directions carefully REMOVE THE REFRIGERATOR DOORS A Securely tape the door shut with masking tape or have a second person support the d...

Страница 26: ...g screws REMOVE THE REFRIGERATOR DOORS cont Note for proper installation later please follow the next step carefully F Remove the tape and keeping the door as straight as possible open the door to 90º then lift straight up to remove it REMOVE OPPOSITE DOOR Follow the same procedure on the opposite door There are no wires or water lines on the opposite side 4 REMOVE CENTER HINGE if necessary Remove...

Страница 27: ...r surfaces to avoid scratches Push the slide mechanism back completely until it self retracts A B C 6 REPLACING THE FREEZER DOOR Pull the slide Mechanism to full extension using both hands simultaneously Remove the basket resting on the slides CAUTION Lifting Hazard Freezer door is heavy Use both hands to secure the door before lifting Lift the freezer door and place it on the slide mechanism Repl...

Страница 28: ...ing 3 32 hex key clockwise by quarter to half a rotation Step 3 Adjust set screw counter clockwise if gap at the bottom is too big see template Turn the set screw using 3 32 hex key counter clockwise by quarter to half a rotation Step 4 Tighten the 3 screws on each side right and left Step 5 Re check the gaps using the template and repeat steps 1 to 4 if required and complete with step 5 Instructi...

Страница 29: ...sen the cam screw using the T 27 screw driver 8 A B REMOVE PACKAGING A Remove all tape foam and protective packing from shelves and drawers 10 LEVEL THE FREEZER DOOR cont Lift the door on the side requiring adjustment rotate the cam to required position After adjustment tighten the 3 attachment screws using to 65 in lb 9 0 Initial position 1 Lift by 0 050 1 Lower by 0 050 2 Lower by 0 100 3 Lower ...

Страница 30: ...emplate for marking the holes based upon your configuration and type of construction as shown in Step 3 Mark the hole locations with a pencil nail or awl NOTE It is REQUIRED to use at least 2 screws to mount the floor bracket one on each side of the anti tip floor bracket Both must be into either the wall or the floor Figure 2 indicates all the acceptable mounting configurations for screws Identif...

Страница 31: ...om the floor Mount the anti tip floor bracket by fastening the 2 or recommended 4 10 16 hex head screws tightly into place as illustrated in Figure 3 A AT 4 POSITIONING THE REFRIGERATOR TO ENGAGE THE ANTI TIP FLOOR AND BASE BRACKETS Before pushing the refrigerator into the opening plug the power cord into the receptacle and connect waterline if equipped Check for leaks Locate the refrigerator s RH...

Страница 32: ...ouse line for at least 2 minutes If you are using copper tubing place a compression nut and ferrule sleeve onto the end of the tubing coming from the house cold water supply If you are using the GESmartConnect tubing the nuts are already assembled to the tubing If you are using copper tubing insert the end of the tubing into the refrigerator connection at the back of the refrigerator as far as pos...

Страница 33: ... Turn the leveling legs clockwise to raise the refrigerator counterclockwise to lower it NOTICE To avoid possible property damage the leveling legs must be firmly touching the floor 14 A Flat Head Screwdriver LEVEL THE REFRIGERATOR DOORS Remember a level refrigerator is necessary for getting the doors perfectly even If you need help review the previous section on leveling the refrigerator If you o...

Страница 34: ...ido G To place bins into doors Match your bin with the letter shown Position the bin hooks over the bin locator and push forward until inserted fully Bin locator each side Bin hook rear each side Push bin down until locked into posi tion J H H Select models only Non Dispense Models 34 Refer to 239D4129P002 Pub No 31 45498 GE Appliances General Electric Company Louisville KY 40225 GEAppliances com ...

Страница 35: ...and CUBED buttons together for 3 seconds to disengage the ice maker When the refrigerator has been connected to the water supply press and hold both the CRUSHED and CUBED buttons together for 3 seconds to re engage the ice maker For Non LCD Models If the refrigerator is operated before the water connection is made to the ice maker press and release the ICE MAKER button on the control panel to dise...

Страница 36: ...R you can cut off the flared fitting with a tube cutter and then use a compression fitting Do not cut formed end from GE SmartConnect Refrigerator tubing Shutoff valve to connect to the cold water line The shutoff valve should have a water inlet with a minimum inside diameter of 5 32 at the point of connection to the COLD WATER LINE Saddle type shutoff valves are included in many water supply kits...

Страница 37: ...ubing until the water is clear Shut the water off at the water valve after about one quart 1 liter or 2 minutes of water has been flushed through the tubing FLUSH OUT THE TUBING 8 SmartConnect Tubing Fasten the shutoff valve to the cold water pipe with the pipe clamp NOTE Commonwealth of Massachusetts Plumbing Codes 248CMR shall be adhered to Saddle valves are illegal and use is not permitted in M...

Страница 38: ...unds when the refrigerator is first plugged in This happens as the refrigerator cools to the correct temperature Expansion and contraction of cooling coils during and after defrost can cause a cracking or popping sound On models with an ice maker after an ice making cycle you may hear the ice cubes dropping into the ice bucket On models with a dispenser during water dispense you may hear the water...

Страница 39: ...arm is sounding you can only snooze the alarm Not cooling The cooling system is off See About Controls Water has poor taste odor Water dispenser has not been used for a long time Dispense water until all water in system is replenished Water in glass is warm Normal when refrigerator is first installed Wait 24 hours for the refrigerator to completely cool down Water dispenser has not been used for a...

Страница 40: ...he photos are in the root direc tory in your USB Photos must be in JPEG format Must use a USB drive AUTO FILL under fill no fill Not all containers work with AUTO FILL Try different container Container not found Unstable container Misaligned container See pg 11 AUTO FILL overfills Not all containers work with AUTO FILL Try different container PRECISE FILL will not fill container Normal PRECISE FIL...

Страница 41: ...ill the ice bucket to the maximum capacity I should dispense 12 and 18 hours after installation TRUE Dispensing 3 4 cubes 12 hours and 18 hours after installation allows ice to disperse within the ice bucket which in turns calls on the ice maker to produce additional ice Normal ice production 100 cubes in 24 hours I can use the water filter bypass plug to determine if the filter requires replaceme...

Страница 42: ...are made TRUE While purging the air from the water system check all water line connections for leaks Check the connection to the household water supply at back of refrigerator and door water line connect My LCD display will always be on when I plug the power cord in at installation MYTH If the refrigerator has been stored in a cold environment the LCD may be slow to give a proper display Give the ...

Страница 43: ...NOTES GEAppliances com 43 ...

Страница 44: ...aled refrigerating system the compressor condenser evaporator an all connecting tubing which fails due to a defect in materials or workmanship During this limited five year sealed refrigerating system warranty GE will also provide free of charge all labor and related service to replace the defective part in the sealed refrigerating system Servicing your refrigerator may require the use of the onbo...

Страница 45: ...utside the speciﬁed operating range or due to excessive sediment in the water supply Damage to the product caused by accident ﬁre ﬂoods or acts of God Incidental or consequential damage caused by possible defects with this appliance Staple your receipt here Proof of the original purchase date is needed to obtain service under the warranty Appliance Service 800 GE CARES GE Appliances If your GE par...

Страница 46: ...exceeds 80 psi you must install a pressure limiting valve Contact a plumbing professional if you are uncertain how to check your water pressure Do not install where water hammer conditions may occur If water hammer conditions exist you must install a water hammer arrester Contact a plumbing professional if you are uncertain how to check for this condition Do not install on hot water supply lines T...

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