– 32 –
FAULT CAUSE
CORRECTIVE
ACTION
E5
Internal electronic failure on
fi
lter
board
Check AC coming to home >208 VAC.
Replace
fi
lter board.
E6
Internal electronic failure on gen-
erator board
Replace generator board.
E7
Unknown error in system
Visually check for loose wires/connections. Replace
generator module.
E9
Rate of temperature increase is
too fast or open sensor
Visually check sensor connection to generator board.
Replace element.
Replace generator board.
Element not
hot enough/
element shuts
down
Auto shut off activated
Refer to Owner’s Manual
―
unit shuts down
after 18 hours.
Foreign object on keypanel area
is activating touch board.
Clear obstruction from keypanel.
Pan not detected.
Check pans for
fl
at bottom.
Pan not detected.
Check pans with magnet for steel content.
Pan not detected.
Check pan size vs element size.
Element turns off if pan is off
burner more than 30 seconds.
Check if pan has been removed from element for more
than 30 seconds.
Element
changes
cooking level
Internal temperature mainte-
nance
Refer to Owner’s Manual
―
element reduces from Boost
to 9 after 10 minutes.
Fan not run-
ning
Fan doesn’t run at low heat set-
tings.
Fan changes speeds based on heat.
Display
fl
ash-
es,
not heating
Pan not detected.
Check pans for
fl
at bottom.
Pan not detected.
Check pans with magnet for steel content.
Pan not detected.
Check pan size vs element size.
Element not connected, open
connection.
Check connections on element wires.
Buzzing sound Elements may make a “buzz”
sound on boost and high.
Refer to Owner’s Manual
―
element may make an au-
dible sound when on high.
