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49-9000049 Rev. 0
Care and Cleaning
Save time and money! Review the charts on the following pages first and you may not need to visit the website for
service.
Problem
Possible Solution
The oven does not turn on or fails
to get hot.
1. Check that the oven is properly plugged into a power outlet.
2. Confirm that the Start Button was pressed after choosing the desired cooking setting.
Oven omits a burnt smell.
Ensure that the cooking time is appropriately set and that food is not being overcooked.
Fats, oils, and sauces that have dripped onto the lower heating elements may cause some smoke or
burning smell during oven operation.
Ensure that the baking tray, oven rack, and drip tray are thoroughly clean before each use.
Heater tubes turn off during
cooking.
The heating elements of the oven turn on and off intermittently to maintain the set oven temperature. This
is normal behavior and not a malfunction.
The oven emits smoke.
The fat from the food sticking to the heater may cause smoke during cooking especially using “Broil” menu.
Set lower temperature if necessary.
The food is undercooked after
recommended time.
1. Too much food has been added to the oven.
2. The oven temperature was set too low or the food needs more time to cook.
The food is not evenly cooked.
1. Too much food has been added to the oven.
2. The food items are placed too closely together.
3. Some foods require flipping halfway through the cooking time to ensure even browning.
The food is not crispy after using
Air Fry mode
1. The food items are placed too closely together.
2. The food was not dry enough
The food is overcooked after
recommended time
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for the later batches.
If the problem persists after trying these solutions, please contact GE Appliances Customer Support. See
page 21 for Customer Support contact information.
Troubleshooting
WARNING
SHOCK OR BURN HAZARD:
Before replacing oven light bulb, disconnect the electrical power to the
oven at the main fuse or circuit breaker panel. Failure to do so may result in electric shock or burn.
CAUTION
BURN HAZARD:
The glass cover and bulb should be removed when cool. Touching hot glass with
bare hands or a damp cloth can cause burns.
Oven Light Replacement (on some models)
To remove:
1. Remove all the accessories for better access to the oven light.
2. Turn the glass cover counterclockwise until the glass is removed.
Wearing latex gloves may offer a better grip.
3. Remove the bulb by pulling it straight out.
To replace:
1. Use a new 120-volt and 25 watt halogen bulb. Replace the bulb with the
same type of bulb that was removed. Be sure the replacement bulb is
rated 120 volts or 130 volts (NOT 12 volts) and has a G9 base.
2. Using gloves or a dry cloth, remove the bulb from its packaging. Do not
touch the bulb with bare fingers. Oil from skin will damage the bulb and
shorten its life.
3. Push the bulb straight into the receptacle all the way.
4. Replace the glass cover. For improved lighting inside the oven, clean
the glass cover frequently using a wet cloth. This should be done when
the oven is completely cool and the light is off.
5. Reconnect electrical power to the oven.
G9 Bulb
Glass cover
Receptacle
Replacing the Cavity Light
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