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Before you call for service…
ge.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Top burners do not light
Plug on range is not completely
• Make sure electrical plug is plugged into a live, properly
or do not burn evenly
inserted in the electrical outlet.
grounded outlet.
Burner hole or slits on the side
• Remove the burner caps and clean them. Check and
of the burner may be clogged.
clean the electrode area for burned-on food or grease.
See the
Care and cleaning of the range
section.
Improper burner assembly.
• Make sure the burner parts are installed correctly.
See the
Care and cleaning of the range
section.
Surface burners light
The oven gas shut-off valve
• To check the oven gas shut-off valve, remove the
but oven does not
may have accidentally been
drawer (see the
Care and cleaning of the range
section)
moved during cleaning or
For lower oven drawer models, remove the rear access
moving.
panel by unscrewing the thumbscrews in the upper left
and right corner. Look for the gas shut-off lever at the
back of the range.
Burner flames very
Improper air to gas ratio.
• If range is connected to LP gas, contact the person
large or yellow
who installed your range or made the conversion.
Control signals after
You forgot to enter a bake
• Touch the
Bake
pad and desired temperature or the
entering cooking time
temperature or cleaning time.
Self Clean
pad and desired clean time.
or start time
Food does not bake
Oven controls improperly set.
• See the
Using the upper oven
section.
or roast properly
Rack position is incorrect.
• See the
Using the upper oven
section.
in the upper oven
Incorrect cookware or cookware
• See the
Using the upper oven
section.
of improper size being used.
Oven thermostat needs
• See the
Adjust the upper oven thermostat—
adjustment.
Do it yourself!
section.
Clock not set correctly.
• See the
Using the clock and timer
section.
Aluminum foil used improperly
• See the
Care and cleaning of the range
section.
in the oven.
Oven bottom not securely
• See the
Installation of the range
section.
seated in position.
Lever is
shown closed.
PULL TO OPEN.
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Operating Instructions
Safety Instructions
Installation
Instructions
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oubleshooting Tips