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HELP US HELP YOU…
Read this guide carefully.
It is intended to help you operate and maintain your
new cooktop properly.
Keep it handy for answers to your questions.
If you don’t understand something or need more
help, call:
GE Answer Center
®
800.626.2000
24 hours a day, 7 days a week
Write down the model and serial
numbers.
You’ll find the model and serial numbers on a label
located on the underside of the cooktop.
These numbers are also on the Consumer Product
Ownership Registration Card that came with your
cooktop. Before sending in this card, please write
these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service
calls concerning your cooktop.
If you received a damaged cooktop…
Immediately contact the dealer (or builder) that sold
you the cooktop.
Save time and money. Before you
request service…
Check the Before You Call for Service section in the
back of this guide. It lists causes of minor operating
problems that you can correct yourself.
IF YOU NEED SERVICE
To obtain service, see the Consumer Services page in
the back of this guide.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy with
the service you receive, here are three steps to follow
for further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
— Installation and service must be
performed by a qualified installer,
service agency or the gas supplier.
WARNING: If the information in this
guide is not followed exactly, a fire or
explosion may result causing property
damage, personal injury or death.
