
36
Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and your may not need to call for service.
Problem
Radiant Cooktops
Surface units will not
maintain a rolling boil
or cooking is not fast
enough.
Surface units do not
work properly
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Frequent cycling off
and on of surface units
Possible Causes
Improper cookware
being used.
A fuse in your home may be blown
or the circuit breaker tripped.
Incorrect cleaning methods being used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Food spillovers not cleaned before
next use.
Hot cooktop came into cantact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
Cooktop controls improperly set.
Hot surface on a model with a
light-colored glass cooktop.
What To Do
l
Use pans which are flat and match the diameter of the
surface unit selected.
l
Replace the fuse or reset the circuit breaker.
l
Scratches are not removable. Tiny scratches will become
less visible in time as result of cleaning.
l
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean before
use, and use cookware with smooth bottoms.
l
See the
Cleaning the glass cooktop section.
l
See the
Glass surface - potential for permanent damage
section in the
Cleaning the glass cooktop
section.
l
Call a qualified technician for replacement.
l
Use only flat cookware to minimize cycling.
l
Check to see the correct control is set for the surface unit
you are using.
l
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the
glass cools.
Consumer Support
Troubleshooting Tips
Care and Cleaning
Safety Instructions
Installation Instructions
Operating Instructions
Содержание JCAS745
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