Troubleshooting Tips
Problem
Possible Causes
What To Do
Water contains tiny black particles
New filter canisters contain
activated carbon.
• Turn on the filtered water faucet and allow to run for 11 gallons
(or 10 minutes) to flush out any harmless carbon fines that may
be present.
Water has air bubbles and is cloudy
Air in system after installation.
• Will go away after water runs for a while.
Indicator light on the control valve is
flashing
Six months usage has
occurred. This is the maximum
life of the filter canisters.
• If double flash, replace filters.
• If single fading flash, replace filters and batteries.
Indicator light on the control valve is
not blinking
Normal operation.
• Does not blink until 6 months of operation has passed.
• Normally the light is not on. The light blinks every 20 seconds
to indicate a filter change is needed. This occurs about every 6
months.
Battery may need to be
replaced.
• Replace battery and press reset button for 5 seconds. Indicator
will light to indicate proper installation and operation. Timer is
reset for 6 months.
Indicator light on the control valve
is not working when new battery is
installed
Battery may have been
installed incorrectly or wire
not connected.
• Observe battery orientation markings on the holder.
• Ensure wire is connected from control valve to timer box.
• Press reset button for 5 seconds to reset timer, indicator will light
and timer is reset for 6 months..
Chlorine taste and odor in the product
water
The filter canisters are no
longer reducing chlorine taste
and odor from the water
supply.
• Replace the filter canisters.
Water dispenses very slowly
The filters have been installed
for too long.
• A six-month change-out period is recommended. Replace both
filter canisters.
The filter canisters have
become clogged.
• High sediment levels can cause premature clogging. Replace
both filter canisters.
Filter not installed fully
• Ensure filter is fully installed, label should be centered and facing
forward.
Fittings are leaking
Tubing may not be installed
properly.
• Fully follow the installation instructions and be sure the tubing is
free of nicks, burrs, etc., and is installed to the proper depth.
No water dispensing from system
Filter canisters not fully
installed.
• Fully follow the filter replacement instructions.
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If you are still having trouble, please call us at 800.952.5039 in the USA or 866.777.7627 in Canada.
