Changing the Battery
CAUTION: To reduce the risk of fire or personal injury,
use only the Thomson Inc. approved Nickel-Cadmium
(Ni-Cd) battery, model 5-2459, that is compatible with
this unit.
1. Make sure handset is OFF (not in TALK mode) before you replace battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment
and remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the
battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge.
Allow the
handset battery to properly charge (for 16 hours) prior to first use or
when you install a new battery pack. If you do not properly charge the
phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of
this type, toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the
Nickel-Cadmium
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: If the memory location is occupied,
REPLACE
MEMO?
is displayed, and you must confirm replacement by
pressing the mem button.
NOTE: Press the *exit button once to keep the previous
setting (making no changes) and return to the menu.
NOTE: If the selected CID record contains any information
that is non-numeric, the unit will not allow this record to
transfer to the internal user memory. The handset will
display
UNABLE TO STORE
.
To Replace a Stored CID Record
1. Repeat steps 1 through 4 in Transferring Caller ID Records in Memory.
After you enter the memory location,
REPLACE MEMO?
shows in the
display.
2. Press the mem button again, and the new CID record replaces the old
memory in that location. You will hear a confirmation tone.
Deleting a CID Record
1. Make sure the phone is
OFF (not in TALK mode).
2. Use the Caller ID/vol (- or +) button to scroll to the desired record.
3. Press del/chan. The display shows
DELETE CALL ID?
4. Press del/chan again to erase the record and the next Caller ID record
shows in the display. You will hear a confirmation tone.
Deleting All CID Records
1. Make sure the phone is
OFF (not in TALK mode).
2. Use the Caller ID/vol (- or +) button to display any Caller ID record.
3. Press and hold the del/chan button until
DELETE ALL?
shows in the
display.
4. Press del/chan again to erase all records. You will hear a confirmation
tone. The display shows
NO CALLS
.
Memory
The handset can store up to ten 24-digit numbers with up to 15-character
names in memory for quick dialing. This memory feature is in addition to the
CID memory log, which stores up to 40 CID records in the handset.
Storing a Name and Number in Memory
1. Make sure the phone is
OFF (not in TALK mode).
2. Press the mem button.
3. Press the desired memory location (0 through 9) or use Caller ID/vol (+ or -)
to scroll to the desired memory location.
NOTE: If the memory location is occupied, the memory
location number and its contents show in the display.
4. Press the mem button again. The display shows
ENTER NAME
.
NOTE: If you don’t want to enter the name, skip step 5.
5. Use the touch-tone pad on the handset to enter the name (up to 15
characters) and press the mem button to save. More than one letter is
stored in each of the number keys. For example, to enter the name Bill
Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the
letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press
the 5 key 3 times for the second letter L. Press the 1 key to insert a space
between the L and the S. Press the 7 key 4 times for the letter S; press the
6 key once for the letter M; press the 4 key 3 times for the letter I; press
the 8 key for the letter T; press the 4 key twice for the letter H.
6. Press the mem button to save the name. The display shows
ENTER TEL
NUMBR
.
7. Use the touch-tone pad to enter the telephone number you want to store
(up to 24 digits).
8. Press mem again to store the number. You will hear a confirmation tone.
NOTE: If you make a mistake press the del/chan button to
backspace and erase the wrong character(s) or number(s).
Storing the Last Number Dialed
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a confirmation
tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button, and
REPLACE MEMO?
shows in the display.
4. Press the mem button again to replace the old number with the new
number. You will hear a confirmation tone.
NOTE: The stored redial number is limited to 24 digits or less.
Inserting a Pause in the Dialing Sequence
of a Stored Number
If a pause is needed to wait for a dial or access tone, press the #pause
button to insert a delay in dialing sequence of a stored number (for example,
after you dial 9 for an outside line, or to wait for a computer access tone.)
pause shows in the display as a
P
, and each pause counts as one digit in the
dialing sequence.
Changing a Stored Number
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button, and
REPLACE MEMO?
shows in the display.
3. Press the mem button to store the number. You will hear a confirmation
tone.
Reviewing and Deleting Stored Numbers
1. To review stored numbers, press the mem button, and use the Caller
ID/vol (- or +) button to scroll to the memory location,
or press the corresponding number key for a desired memory
location (0-9).
2. When the data shows in the display, press the del/chan button. The
display shows
DELETE?
3. Press del/chan again to delete the data. The display shows
DELETED
.
Dialing a Stored Number
1. Make sure the phone is
ON by pressing the talk/end/call back button.
2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.
- OR -
1. Make sure the phone is
OFF (not in TALK mode).
2. Press the mem button.
3. Use the touch-tone pad or the Caller ID/vol (- or +) button to scroll to the
number you want to dial.
4. Press talk/end/call back. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as
calling card calls to a frequently called long distance number. Each part of
the sequence is dialed from memory. The following example shows you how
to use chain dialing to make a call through a long distance service:
The Number For
Memory Location
Long distance access number
7
Authorization code
8
Frequently called long distance number
9
1. Make sure the phone is
ON (in TALK mode).
2. Press mem and then press 7.
3. When you hear the access tone, press mem and then press 8.
4. At the next access tone, press mem and then 9.
TIP: Wait for the access tones before pressing the next
memory button, or your call might not go through.
Display Messages
The following messages show the status of the phone or help you set up and
use your phone.
INCOMPLETE
Caller information is interrupted during transmission
DATA
or the phone line is excessively noisy.
ENTER NAME
Prompt telling you to enter a name for one of the 10
memory locations.
DELETE ALL?
Prompt asking if you want to erase all Caller ID records.
DELETE CALL ID? Prompt asking if you want to erase the current Caller ID
record that is shown on the display.
DELETED
Prompt confirming a CID record is erased.
DELETE?
Prompt asking if you want to erase one of the 10
numbers stored in the phone’s outgoing memory.
END OF LIST
Indicates there is no additional information in the Caller
ID memory log.
NEW
Indicates call or calls have not been reviewed.
UNKNOWN
The incoming call is from an area not serviced by
NAME/CALLER/
Caller ID or caller information is not sent.
NUMBER
PAGING
Someone is paging the handset from the base.
BLOCKED CALL
Caller information is blocked from transmission.
BLOCKED
Caller name and number is blocked from
NAME/NUMBER transmission.
REPT
Repeat call message. Indicates that a new call from the
same number was received more than once.
NO DATA
No Caller ID information was received.
EMPTY
Indicates a memory location is vacant.
NO CALLS
Indicates no calls have been received.
MESSAGE
Indicates a message is available.
WAITING
LOW BATTERY
Indicates the handset battery is low and needs charging.
UNABLE TO DIAL Indicates the CID or memory contents cannot be dialed.
UNABLE TO
Indicates the CID or memory contents cannot be stored.
STORE
PRESS TALK KEY Indicates the CID number is a Directory Dial Number
(DDN) and cannot be formatted.
Handset Sound Signals
Signal
Meaning
A long warbling tone
Signals an incoming call
(with ringer on)
Three short beeps
Page signal
(several times)
One beep every 7 seconds
Low battery warning
Troubleshooting Tips
Caller ID Solutions
No display
• Fully charge (for 16 hours) or replace the battery.
• If you are using AC (electrical) power, make sure that the unit is
connected to a non-switched electrical outlet. Unplug the AC power
adaptor from the unit and plug it back in.
• To see Caller ID information in your display, you must be subscribed to
Caller ID service through your local telephone company.
Caller ID incomplete
• The unit displays this message if it detects anything other data
message than valid Caller ID information during the silent period after
the first ring. This message indicates the presence of noise on the line.
Telephone Solutions
No dial tone
• Check or repeat installation steps
• Make sure the base power cord is connected to a working electrical
outlet.
• Make sure the telephone line cord is connected to the base unit and
the modular phone jack?
• Disconnect the base from the wall phone jack and connect another
phone to the same jack. If there is no dial tone on the second phone,
the problem might be your wiring or local service.
• The handset might be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the talk/end/call back button?
Did the in use indicator come on? The battery may need to be charged.
Handset does not ring
• Make sure the RINGER switch on the handset is turned to ON.
• You may have too many extension phones on your line. Try unplugging
some phones.
• See solutions for “No dial tone.”
Charge/in use indicator on the base flashes
• Provided your phone company offers voice messaging service and you
subscribe to it, the charge/in use indicator on the base flashes when
the phone is not in use to indicate there is a message waiting. It stops
flashing after the message has been reviewed.
You experience static, noise, or fading in and out
• Change channels
• The handset maybe out of range. Move closer to the base.
• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an electrical outlet with another
household appliance.
Unit beeps
• Place handset in base cradle for 20 seconds to reset the security code.
If that doesn’t work, charge the battery for 16 hours.
• See solutions for “No dial tone.”
• Replace the battery.
Memory dialing
• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
Out of range
• Move closer to the base.
• Reset the battery. Unplug the battery and plug it in again after five
seconds.
• Reset the power adaptor. Unplug the adaptor and plug it in again after
five seconds.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that
generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the phone.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will
damage the finish.
• Retain the original packaging in case you need to ship the phone at a
later date.
Service
If trouble is experienced with this equipment, for repair or warranty
information, please contact customer service at
1-800-448-0329. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem
is resolved.
This product may be serviced only by the manufacturer or its authorized
service agents. Changes or modifications not expressly approved by
Thomson Inc. could void the user’s authority to operate this product. For
instructions on how to obtain service, refer to the warranty included in this
guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206-1976
Attach your sales receipt to the booklet for future reference or jot down the
date this product was purchased or received as a gift. This information will
be valuable if service should be required during the warranty period.
Purchase date ________________________________________________
Name of store ________________________________________________
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45
days from date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The
exchange unit is under warranty for the remainder of the original
product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally
provided with the product. We recommend using the original carton and
packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice
which is evidence that the product is within the warranty period, must
be presented to obtain warranty service.” For rental firms, proof of
first rental is also required. Also print your name and address and a
description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not
covered by the warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no
liability in case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty
does not
cover:
• Customer instruction. (Your Owner’s Manual provides information
regarding operating instructions and user controls. Any additional
information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed
with your unit. It will make it easier to contact you should it ever be
necessary. The return of the card is not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this
product. All other warranties, express or implied (including all implied
warranties of merchantability or fitness for a particular purpose) are
hereby disclaimed. No verbal or written information given by Thomson
Inc., its agents, or employees shall create a guaranty or in any way
increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive
remedy of the consumer. Thomson Inc. shall not be liable for incidental
or consequential damages resulting from the use of this product
or arising out of any breach of any express or implied warranty on
this product. This disclaimer of warranties and limited warranty are
governed by the laws of the state of Indiana. Except to the extent
prohibited by applicable law, any implied warranty of merchantability
or fitness for a particular purpose on this product is limited to the
applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have
other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty
information.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card
ready and call toll-free
1-800-338-0376.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual
state, country, and locality to which the merchandise is being sent. Items are
subject to availability.
DESCRIPTION
MODEL NO.
Replacement Battery
5-2459
Power adaptor
5-2677 (black) or 5-2728 (gray)
