9
Troubleshooting
Most questions you may have about your new coffeemaker can be easily answered.
This handy guide lists some common coffeemaker problems and tells you how to
correct them. If you need further assistance, please call our toll-free customer
assistance number listed on the front cover of this booklet and found on the back of the
coffeemaker.
Doesn’t brew or
won’t heat.
Filter Basket or
Pause ’N Serve
overflows.
To Correct Problem
Longer than
normal brew time.
Problem
• Check to be sure power cord is firmly plugged into a live
power outlet.
• The Automatic Shutoff feature turns the coffeemaker off
two hours after making the coffee. Turn coffeemaker OFF
then back to ON.
• For clock models, if power has been interrupted the
automatic brew time must be reset.
• Excessive amounts of ground coffee will clog the filter
basket. One level tablespoon of ground coffee per cup
is recommended.
• Make sure coffee is not ground too finely. This will
clog the filter. Permanent filters are more likely to clog
than paper filters.
• Be sure to use a good quality cupcake or basket style
filter. The sides of the filter should be upright against
side of filter basket to avoid filter collapsing.
• When using Pause ’N Serve, hot water continues to
flow into the filter basket and may overflow if the carafe
is not returned to the Keep-Hot Plate within 20 seconds.
• Make sure that carafe is fully seated on the Keep-Hot
Plate.
• Filter basket must be securely closed.
• Mineral deposits can build up in the pump of your
coffeemaker. Periodic cleaning of the inside of your
coffeemaker is recommended. More frequent cleaning
may be necessary, depending upon the hardness of
your water. See “Cleaning instructions.”
• If using the removable reservoir, make sure it is firmly
seated in coffeemaker’s reservoir.
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