77
Note:
Customers requesting an estimate prior to repair will be notified by phone. If they cannot be reached, they will be
notified by fax. If we are unable to reach the contact person for repair authorization after one phone attempt and two
fax attempts, the equipment will be returned without being repaired. We will hold equipment no longer than two weeks.
Advance Replacement Policy
When an advance replacement is required, we will send the customer replacement equipment from our stock
and receive the returned product in exchange. The received equipment will be evaluated and the repair
department will determine whether it is a warranty replacement. If it is non-warranty, see our repair policy
above for details. The following guidelines will be used for all advance replacements:
•
Fewer than 45 days from purchase, GE Security will replace the product with new equipment.
•
From 45 days to 1 year from purchase, GE Security will replace the product with refurbished
equipment.
•
From 1 year to 3 years from purchase, the product must be sent in for repair. Advance replacements
will be sent for a fee of $100.
If you have questions about this policy, please contact the GE Security RMA Department at
888-437-3287.
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