Troubleshooting
12
Troubleshooting
If the problem is...
Try this...
My panel does not respond after I press my
personal help or the panel
Call
buttons.
•
If your panel does not respond to the personal help button,
ensure you press the button until the red light flashes; if the
panel does not respond to the Call button, ensure you
press the button for a minimum of 1 second.
•
Ensure the large end of the phone cord is plugged into the
panel’s
LINE
jack and that the small end of the phone cord
is plugged into your home phone jack.
•
If you continue to experience problems, contact your dealer
or installer.
I accidentally pressed my personal help or the
panel
Call
button.
•
Press the
Status
button to cancel the emergency call. If a
central station operator contacts you, inform them that you
pressed a panic button in error.
The
Power
light is off.
•
Is the
Power
switch on the panel’s back is set to
ON?
•
Ensure the power adaptor is plugged into a wall outlet.
•
Check if your panel is plugged into an outlet that is con-
trolled by a switch or is part of a GFI circuit.
•
Test the outlet by plugging in a different device.
My panel constantly beeps.
•
Press the
Status
button to cancel all beeps for four hours
or contact your dealer or installer.
The panel announces
“AC power failure.”
•
Ensure the power adaptor is plugged into a wall outlet.
•
If your power has recently gone out, the panel may be
operating on a backup battery. Press
Status
to acknowl-
edge the power failure and to stop panel beeping sounds.
Announcements stop after power is restored.
The panel announces
“Phone communica-
tions failure.”
•
Ensure your phone lines are properly connected. Refer to
Figure 3 for connecting the panel to your phone line.
•
Press
Status
to acknowledge the communications failure
and to stop panel beeping sounds. Announcements stop
after the condition is restored.
The panel announces
“System low battery.”
•
If you have recently plugged power adaptor into a wall out-
let, the backup battery may still be recharging. If the
announcement continues after a few hours, contact your
dealer or installer.
The panel announces
“Sensor low battery.
”
•
Perform a sensor test or contact your dealer or installer.
After performing a sensor test, the panel
announces
“Function not available.”
•
The senor you are testing is not programmed into your
panel or has been deleted. Refer to the
Adding a Sensor
section or contact your installer for further detail.
I experience problems when entering my
master access code.
•
Use the panel’s default master access code:
1234
•
If you continue to experience problems, contact your dealer
or installer.
The panel announces
“Phone in use.”
•
Verify a phone line is connected.
•
Ensure that another device (phone or modem) is not cur-
rently in use.
