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Polycom IP450 Handset

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Hosted VoIP Services

Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide 

outlining the simplicity of the service. Depending on the type of handset 

you use, some of the functions will be visible on a “softkey” (a button on the 

handset with the service already registered). The “softkeys” are normally 

associated with digital handsets whereas analogue handsets will require a 

manual input of access codes to use the service. Common features of the 

Polycom IP450 digital handset are detailed below:

Polycom SoundPoint IP450

Phone Feature Description

1.  Handset Pick up to make or answer a call.
2.  LCD Screen Displays date and time, line 

extensions, and softkey options.

3.  Line keys, 3 Line Keys on the IP450
4.  Scroll Wheel. This provides multi options as 

follows, LEFT key =back, UP key = speed 

dial, RIGHT Key = placed calls, DOWN key = 

received calls TICK key = confirms selection

5.  Menu Key, features contain Do Not Disturb, 

Directory, Call History, Status with IP 

address etc.

6.  Message Key, shortcut to retrieve voicemail

7.  Redial Key, shortcut to redial last number 

called

8.  Mute button Press to mute/unmute the 

phone. When phone is muted, a handset 

icon with line through will be displayed in LCD screen

9.  Volume button Press + to increase the volume and - to lower the volume of 

the handset, headset, speaker (when the handset is off the phone, or ringer 

volume (when the handset is on the phone).

10. Alphanumeric keypad
11.  Speaker key, pressing this key will put a private call onto speakerphone.
12.  Headset Key, if preferred audio device is handset, you can use a headset  

ad-hoc by pressing this key

13.  Hold Key, press during a call to put 3rd party on hold, press again  

(or resume key) to retrieve caller.

14. Soft Keys, these will change between idle and in call states.

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