65
Support options
www.gateway.com
Support options
Gateway's online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials and
personalized information about your tablet. Visit the Gateway eSupport
Web site at support.gateway.com.
Using eSupport
The eSupport site is divided into four major areas:
■
Support Home
■
Downloads
■
Contact Us
■
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your tablet, type your serial number into the
My System Information box, then tap
GO,
or tap
Look up my serial number for me
.
The Support Information link lets you access product documentation. By entering
your serial number, you get specific documents related to your tablet. You can
also browse through the reference area to locate an article specific to the
question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your tablet.
Tap
All Downloads
to walk through a step-by-step wizard to locate your drivers.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Tap
Call Us
to get a list of Gateway telephone
numbers for both sales and support.
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