
WARRANTY BOOKLET
45
www.gateway.com
support consists of helping you reinstall the operating system and factory-installed software and
restore it to the original factory configuration In addition, during your support period Gateway will
assist you with (i) installation of any network operating system ( NOS”) purchased by you from
Gateway; (ii) configuration of the NOS software so that it works with the networked Gateway
computers you purchased; (iii) setup of the NOS software so that it is fully integrated with other
products you purchased from Gateway; and (iv) troubleshooting issues associated with the NOS
software and assistance with NOS error messages. Technical support for issues beyond the
scope of this basic technical support may be available under other service packages. Gateway
provides technical support via on-line, telephone and other methods. Gateway may change the
means through which it provides technical support at any time. Gateway does not guarantee
that software will be free from errors, either in isolation or in combination with hardware.
5. Product Warranty. Gateway warrants to the original purchaser or, for products purchased from
a Reseller, to the original end-user that Gateway-branded products will be free from defects in
materials and workmanship from the date of shipment for 30 days from the date of shipment or
invoice or, if longer, the period stated in the product manual or your service package. During the
warranty period, Gateway will, at its option: (1) provide replacement parts necessary to repair the
product, (2) replace the product with a comparable product, or (3) refund the amount you paid for
the product, LESS DEPRECIATION, upon its return. You must assist Gateway in diagnosing
issues with your Gateway product and follow Gateway warranty processes. If Gateway
determines your product requires service, you may be required to deliver it to a Gateway service
facility. You are responsible for properly packaging your product, paying all shipping costs, loss
or damage to the product during shipping, and any other taxes, fees or charges associated with
transporting the product to a Gateway service facility. If you live in the United States, Gateway
will pay the costs of returning the product to you from the service facility. If Gateway determines
that you need a replacement part, Gateway will ship the part and installation instructions to you.
Repair services are available at your location only if provided as part of the service package you
purchased and only if Gateway, at its discretion, determines local repair services are necessary.
Replacement parts and products will be new or serviceably used, comparable in function and
performance to the original part, and warranted for the remainder of the original warranty period
or, if longer, 30 days after they are shipped to you. Purchasing additional products from Gateway
does not extend your warranty period. You authorize Gateway to send replacement parts and
products to an authorized third party service provider. If Gateway asks you to return defective
parts or products, you must do so within 7 days after you receive the replacement parts or
products. Gateway will charge you for replacement parts or products if you fail to do so. If you
live outside the United States, the details of your warranty service may vary as described below.
THIS LIMITED WARRANTY COVERS NORMAL USE. GATEWAY DOES NOT WARRANT
AND IS NOT RESPONSIBLE FOR DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS,
VIRUSES, UNAUTHORIZED SERVICE OR PARTS, OR THE COMBINATION OF GATEWAY
BRANDED PRODUCTS WITH OTHER PRODUCTS. THIS LIMITED WARRANTY DOES NOT
COVER SOFTWARE OR NON-GATEWAY BRANDED PRODUCTS. ANY WARRANTY
APPLICABLE TO SOFTWARE OR NON-GATEWAY BRANDED PRODUCTS IS PROVIDED
BY THE ORIGINAL MANUFACTURER.
6. Services and Service Warranty. The terms of services provided to you by Gateway consist of
this Agreement and the additional terms stated in separate services descriptions provided by
Gateway. For a period of 30 days after services are performed, Gateway warrants that services
provided by it were performed in a professional and workmanlike manner. You should back up all
files before services are performed. GATEWAY IS NOT RESPONSIBLE FOR ANY LOSS OF
YOUR DATA.
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