CHAPTER 11: Troubleshooting
www.gateway.com
132
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■
Warning:
Never remove your computer case cover while your computer
is turned on and while the modem cable, network cable, and power cord
are connected.
■
Warning:
Make sure that you are correctly grounded before accessing
internal components. For more information about preventing damage
from static electricity, see “Preventing static electricity discharge” in your
hardware reference.
■
Warning:
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■
The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
First steps
If you have problems with your computer, try these things first:
■
Make sure that the AC power adapter is connected to your computer and
an AC outlet and that the AC outlet is supplying power.
■
If you use a power strip or surge protector, make sure that it is turned on.
■
If a peripheral device (such as a keyboard or mouse) does not work, make
sure that all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact message.
The message may help Gateway Customer Care in diagnosing and fixing
the problem.
■
If you added or removed peripheral devices, review the installation
procedures you performed and make sure that you followed each
instruction.
Help & Support
For more information about
troubleshooting, click
Start
, then click
Help and Support
. Type the keyword
troubleshooting
in the
Search
box,
then click the arrow.
■
If an error occurs in a program, see the program’s printed documentation
or the online help.
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Страница 1: ...USER GUIDE Manuel de l utilisateur Gateway Computer Ordinateur Gateway ...
Страница 7: ...Contents www gateway com vi ...
Страница 8: ...CHAPTER 1 1 GettingHelp Using the Gateway Web site Using Help and Support Using online help ...
Страница 13: ...CHAPTER 1 Getting Help www gateway com 6 ...
Страница 27: ...CHAPTER 2 Using Your Computer www gateway com 20 ...
Страница 65: ...CHAPTER 5 Using the Internet and Faxing www gateway com 58 ...
Страница 66: ...CHAPTER 6 59 ProtectingYourComputer Hardware security Data security Security updates ...
Страница 95: ...CHAPTER 7 Using Drives and Ports www gateway com 88 ...
Страница 109: ...CHAPTER 8 Networking Your Computer www gateway com 100 ...
Страница 139: ...CHAPTER 10 Maintaining Your Computer www gateway com 130 ...
Страница 140: ...CHAPTER 11 131 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...
Страница 165: ... Safety Regulatory and Legal Information www gateway com 158 ...
Страница 183: ...CHAPITRE 1 Obtenir de l aide www gateway com 6 ...
Страница 197: ...CHAPITRE 2 Utilisation de votre ordinateur www gateway com 20 ...
Страница 213: ...CHAPITRE 3 Utilisation de Windows XP www gateway com 36 ...
Страница 237: ...CHAPITRE 5 Utilisation d Internet et envoi de télécopie www gateway com 60 ...
Страница 238: ...CHAPITRE 6 61 Protectiondevotreordinateur Sécurité du matériel Sécurité des données Mises à jour de sécurité ...
Страница 311: ...CHAPITRE 10 Maintenance de votre ordinateur www gateway com 134 ...
Страница 312: ...CHAPITRE 11 135 Dépannage Directives de sécurité Premières étapes Dépannage Support par téléphone ...
Страница 331: ...CHAPITRE 11 Dépannage www gateway com 154 ...
Страница 339: ...ANNEXE A Informations relatives à la sécurité aux règlements et aux questions d ordre juridique www gateway com 162 ...
Страница 346: ...8511132 MAN GW GEN DT USR GDE FRCA R0 ...