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Chapter 6: Troubleshooting

■

Make sure that the mute controls are turned off. For more information, see

“Adjusting

the volume” on page 25

.

■

Make sure that the speaker cables are connected correctly and securely.

■

Shut down and restart your computer.

■

Clean the disc. For more information, see

“Cleaning CDs or DVDs” on page 39

.

■

Reinstall the audio device drivers.

A DVD movie will not play

■

Make sure that you have a DVD drive. To identify your drive type, see

“Identifying

drive types” on page 29

.

■

Make sure that the disc label is facing up, then try again.

■

Try a different disc. Occasionally discs are flawed or become scratched and cannot be
read by the DVD drive.

■

Shut down and restart your computer.

■

Clean the disc. For more information, see

“Cleaning CDs or DVDs” on page 39

.

■

Reinstall the device driver.

■

Make sure that the DVD program has been installed on your computer.

■

DVDs and DVD drives contain

regional codes

that help control DVD title exports and

help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code
and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery
address. The regional code for the United States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional code must match the regional code for the
disc. The regional code for the disc is on the disc, disc documentation, or disc
packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional
code may not match.

Computer

The computer will not start

■

Make sure that the power cord is connected to an AC power source and your computer
is turned on.

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Содержание E4350

Страница 1: ......

Страница 2: ......

Страница 3: ...d chair 17 Setting up your computer and computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 18 Protecting from power source problems 18 Checking t...

Страница 4: ...System Restore 40 Reinstalling programs and drivers 40 Restoring your computer to the original configuration 41 Preventing static electricity discharge 42 Opening the case 43 Removing the front bezel...

Страница 5: ...74 Installing Ethernet cards and drivers 74 Making sure your broadband connection works 75 Naming the computers and the workgroup 75 Configuring the TCP IP protocol 76 Setting up an Ethernet network 7...

Страница 6: ...iv www gateway com...

Страница 7: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway...

Страница 8: ...ubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support...

Страница 9: ...oft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To...

Страница 10: ...ng a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online...

Страница 11: ...Checking Out Your Gateway Computer Identifying features Locating your computer serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing...

Страница 12: ...ng Out Your Gateway Computer Front Your computer includes the following components CD DVD Recordable drives optional Power button power indicator USB ports Headphone jack Microphone jack IEEE 1394 por...

Страница 13: ...5 inch diskette into the diskette drive For more information see Using the diskette drive on page 28 USB ports Plug a USB Universal Serial Bus device such as a printer scanner camera keyboard or mous...

Страница 14: ...connector PS 2 keyboard port PS 2 mouse port Parallel port Serial port USB ports Video TV out jack Audio jacks Ethernet network jack Voltage switch Case thumbscrew Kensington lock slot VGA monitor por...

Страница 15: ...nner or other peripheral device on page 26 Video TV out jack Plug an RCA cable into this jack to connect a video device such as a TV or a video recorder TOSLINK optical digital audio jack Plug a TOSLI...

Страница 16: ...ee Learning about the Internet in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation S Video out jack optiona...

Страница 17: ...ins information that identifies your computer serial number Gateway Technical Support will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certific...

Страница 18: ...nding your specifications For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has lin...

Страница 19: ...e more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage spa...

Страница 20: ...computer Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer runnin...

Страница 21: ...Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Connecting the modem and network Installing periph...

Страница 22: ...can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indir...

Страница 23: ...e seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can...

Страница 24: ...dd in cards and peripheral devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V o...

Страница 25: ...me follow the on screen instructions to set up your computer 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions Im...

Страница 26: ...has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Warning When you turn off your computer certain components in the power supply and...

Страница 27: ...rt your computer 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the...

Страница 28: ...g of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of...

Страница 29: ...t or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press this key to open the...

Страница 30: ...olume Mute Turn off all sound My Documents Opens the My Documents folder You can customize this button to open another program Help Open online help You can customize this button to open another progr...

Страница 31: ...ces in your computer To adjust the overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR If you have the multimedia or wireless...

Страница 32: ...sually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the devic...

Страница 33: ...Chapter 4 27 Using Drives and Ports Using the diskette drive Using CD or DVD drives...

Страница 34: ...ette 1 Insert the diskette into the diskette drive with the label facing up or to the left if using your Micro Tower case vertically 2 To access a file on the diskette click Start then click My Comput...

Страница 35: ...rograms playing audio CDs and accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data crea...

Страница 36: ...the eject button to close the tray Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tra...

Страница 37: ...e CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more inform...

Страница 38: ...32 www gateway com Chapter 4 Using Drives and Ports...

Страница 39: ...intaining Your Computer Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replaci...

Страница 40: ...n storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Up...

Страница 41: ...on AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling ma...

Страница 42: ...puter and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs...

Страница 43: ...the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the...

Страница 44: ...and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likel...

Страница 45: ...ropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place To clean your optical mouse Wipe the bottom of the mouse with a damp lint free cloth Cleaning CDs or DVDs Wipe from the ce...

Страница 46: ...Accessories System Tools then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need...

Страница 47: ...tion If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original...

Страница 48: ...Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic prote...

Страница 49: ...ower cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the two thumbscrews on the back of the case 5 Pull the sid...

Страница 50: ...procedures may require you to remove the front bezel To remove the front bezel 1 Open the case by following the instructions in Opening the case on page 43 2 In the lower front area of the case press...

Страница 51: ...45 www gateway com Opening the case 3 Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case...

Страница 52: ...46 www gateway com Chapter 5 Maintaining Your Computer To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place...

Страница 53: ...nal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the tabs on the front of the panel into the case notches 3 Swing the side panel toward the case unti...

Страница 54: ...l or replace DIMM memory 1 Open the case by following the instructions in Opening the case on page 43 2 Find the memory module banks on your system board 3 If you are removing a DIMM from the memory m...

Страница 55: ...module is secure you hear a click 5 Close the case by following the instructions in Closing the case on page 47 6 Reconnect the cables and the power cord 7 Turn on your computer Windows starts and th...

Страница 56: ...system board and note its orientation You will need to install the new battery the same way 4 While pushing down on the battery release tab place the edge of a small flat head screwdriver under the b...

Страница 57: ...51 www gateway com Replacing the system battery 7 Reconnect all external cables and the power cord 8 Turn on your computer...

Страница 58: ...52 www gateway com Chapter 5 Maintaining Your Computer...

Страница 59: ...Chapter 6 53 Troubleshooting Troubleshooting typical hardware and software problems...

Страница 60: ...ower strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive i...

Страница 61: ...that you have a DVD drive To identify your drive type see Identifying drive types on page 29 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some...

Страница 62: ...ation see Cleaning CDs or DVDs on page 39 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DV...

Страница 63: ...try using the diskette again You see a Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full D...

Страница 64: ...Bin was emptied before you try to restore a file the file cannot be restored Hard drive You see an Insufficient disk space error message Delete unnecessary files from the hard drive using Disk Cleanup...

Страница 65: ...shock you may need to reinstall the operating system You see a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER Internet You cannot connect to t...

Страница 66: ...multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not rece...

Страница 67: ...t connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 8 to make sure that the connections have been made correctly Make sure that y...

Страница 68: ...ss line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to s...

Страница 69: ...imum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer S...

Страница 70: ...volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double cl...

Страница 71: ...degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire located approximately 1 3 of the way down fro...

Страница 72: ...u have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris If you have a trackball mouse see Cleaning the mouse...

Страница 73: ...printers have an online offline button that you may need to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the pr...

Страница 74: ...ws a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you print large files...

Страница 75: ...sting the volume on page 25 If you are using external speakers see the speaker setup poster to check your speaker connections Help and Support For more information about sound troubleshooting click St...

Страница 76: ...70 www gateway com Chapter 6 Troubleshooting...

Страница 77: ...Chapter 7 71 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network...

Страница 78: ...Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your elect...

Страница 79: ...ed to the router is a cable or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Etherne...

Страница 80: ...and drivers on the computers that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentatio...

Страница 81: ...ter to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names mus...

Страница 82: ...s a router temporarily assign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask...

Страница 83: ...o not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection...

Страница 84: ...Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable...

Страница 85: ...you need a straight through cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computer...

Страница 86: ...thernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions...

Страница 87: ...s you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP...

Страница 88: ...more information see Using Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the r...

Страница 89: ...where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer d...

Страница 90: ...84 www gateway com Chapter 7 Networking Your Computer...

Страница 91: ...Appendix A 85 Safety Regulatory and Legal Information Safety information Regulatory statements Notices...

Страница 92: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure...

Страница 93: ...on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipm...

Страница 94: ...s to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United...

Страница 95: ...location Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your...

Страница 96: ...ouching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground...

Страница 97: ...ectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit to...

Страница 98: ...ent Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spo...

Страница 99: ...opening 43 CD cleaning 39 controlling play with keyboard 24 inserting 30 playing audio 31 recording 31 troubleshooting 55 CD drive identifying 29 locating drive 7 troubleshooting 55 using 29 Certific...

Страница 100: ...g 28 troubleshooting 57 using 28 display troubleshooting 58 documentation help 2 Help and Support 2 online help 4 Using Your Computer 3 domain name 81 drives CD 7 29 diskette 7 28 DVD 7 29 identifying...

Страница 101: ...CD drive 30 diskette drive 28 DVD drive 30 Num Lock 22 23 numeric keypad 22 23 Pad Lock 22 23 power 7 Scroll Lock 22 23 inkjet printer 13 installing battery 50 devices 26 digital camera 26 digital vid...

Страница 102: ...ing from power surge 18 troubleshooting 61 monitor cleaning 38 port 9 10 troubleshooting 64 mouse cleaning 38 PS 2 port 9 troubleshooting 66 USB port 7 9 Multifunction keyboard 23 features 24 multimed...

Страница 103: ...s 31 resetting computer 21 restarting computer 21 restoring system 40 Resume mode 7 router configuring 80 name 81 S safety avoiding repetitive strain 18 caring for computer 34 general precautions 86 g...

Страница 104: ...r 67 printer 67 safety guidelines 54 screen 64 screen resolution 64 Web site connection speed 60 turning off computer 7 20 21 turning on computer 7 19 TV out S Video out jack 10 TV out jack 9 U uninte...

Страница 105: ......

Страница 106: ...MAN 4350 USR GDE R0 07 05...

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