Gateway E-9220T, Руководство пользователя

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Chapter 6: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
■
Make sure that your server is connected correctly to a grounded AC outlet that is
supplying power.
■
If a peripheral device, such as a keyboard or mouse, does not appear to work, make
sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you have
installed it following the instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the manufacturer’s documentation and
technical support resources.
■
If you have “how to” questions about using a program, see:
■
The program’s online Help
■
The program’s documentation
■
Your operating system’s documentation
■
The software or hardware manufacturer’s Web site
■
See “Troubleshooting” on page 75 .
■
Have your client ID, serial number (located on the back of your server case), and
order number available, along with a detailed description of your issue, including
the exact text of any error messages, and the steps you have taken.
■
The COA, or Certificate of Authenticity , if required, is normally located on the side
panel of the server.
■
Make sure that your server is nearby at the time of your call. The technician may
have you follow appropriate troubleshooting steps.
■ Consider using Gateway’s Internet Customer Care. Gateway’s Web site has FAQs,
tips, and other technical help. You can also use the Web site to e-mail Customer
Care. For more information, visit Gateway’s Customer Care Web site at
support.gateway.com .