Gateway E-9220T Скачать руководство пользователя

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Chapter 6

Troubleshooting

• Interpreting error messages and codes

• Troubleshooting

• Getting telephone support and training

If the suggestions in this chapter do not correct the
problem, see

“Telephone support” on page 86

for

more information about how to get help.

Содержание E-9220T

Страница 1: ...Gateway E 9220T Server User Guide C M Y CM MY CY CMY K 9220Cover_FRONT pdf 7 15 2005 12 14 54 PM 9220Cover_FRONT pdf 7 15 2005 12 14 54 PM ...

Страница 2: ...6 Preparing for system recovery 18 Recording the BIOS configuration 18 System administration 19 Gateway Server Manager 19 Server security 19 Creating a DOS bootable System Update Package SUP CD 21 Using Active Management Technology AMT 23 Using your System Companion CD 26 4 Installing Components 27 Preparing to install components 28 Selecting a place to work 28 Gathering the tools you need 28 Prev...

Страница 3: ... the CMOS battery 59 Replacing the system board 61 5 Using the BIOS Setup Utility 65 Opening the BIOS Setup utility 66 Updating the BIOS 67 Resetting the BIOS 68 Resetting BIOS passwords 69 6 Troubleshooting 71 Safety guidelines 72 Error messages 73 Troubleshooting 75 First steps 75 Battery replacement 75 Beep codes 76 BIOS 79 CD or DVD drive 79 Diskette drive 79 Expansion cards 80 Hard drive 80 I...

Страница 4: ...System specifications 90 System board specifications 91 Environmental specifications 92 Electronic specifications 93 Memory map 93 Interrupts 93 Additional specifications 94 B BIOS Settings 95 C Safety Regulatory and Legal Information 103 Index 113 ...

Страница 5: ...iv www gateway com ...

Страница 6: ...Chapter 1 1 Checking Out Your Gateway Server Locating drives ports jacks and controls Locating system board components Getting help ...

Страница 7: ...2 www gateway com Chapter 1 Checking Out Your Gateway Server Front Additional 5 25 inch drive bay DVD CD drive Power button Power indicator LED Diskette drive USB ports Additional 3 5 inch drive bay ...

Страница 8: ... bar Video port on PCI card Mouse port Power supply modules PCI slots shown with EMI shields USB ports Keyboard port NIC RJ 45 Power supply module latch Power supply module latch Case cover thumbscrew Cover release lever Power supply LEDs Power supply LEDs Power connector ...

Страница 9: ...hapter 1 Checking Out Your Gateway Server Interior Power supply modules Front fan 5 25 inch drive bays Cover release latch Processor air duct Internal 3 5 inch drive bays 3 5 inch drive bays Memory slots Battery Back fan ...

Страница 10: ...tor Power connector CMOS Battery PCI slot 5 32 bit PCIe slot 4 x4 PCI slot 3 32 bit Diskette drive connector Memory slots PCIe slot 1 x1 PCIe slot 2 x8 IDE connector NIC RJ 45 Serial port Keyboard and mouse ports SATA connectors Rear fan connector USB connectors Power button connector J3F3 jumper ...

Страница 11: ...ing information resources to help you use your server Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs ...

Страница 12: ...Chapter 2 7 Setting Up Your Server Using your server safely Starting and turning off your server Restarting rebooting your server Setting up the operating system ...

Страница 13: ...ng ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a te...

Страница 14: ...ircuit with a device that causes electromagnetic interference such as a television or a motor Some uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure an...

Страница 15: ...e that all cables are connected securely to the correct ports and jacks on the back of the server To start the server 1 Press the power button Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are unplugged When the power indicator LED is It means Green The server is turned on Off The server is turned off Slowly blin...

Страница 16: ...rating system s documentation for instructions on configuring advanced settings for your specific network Selecting the boot device To select which device your server boots from 1 During server startup press F10 The Boot menu opens 2 Select the device you want to boot from Common choices include Removable Dev Removable device ATAPI CDROM CD or DVD drive Hard Drive IBA GE NIC Network boot Understan...

Страница 17: ...n 2 If your server did not turn off automatically press the power button If nothing happens when you press the power button press and hold it for five seconds and the server will turn off Warning The power button on the server does not turn off server AC power To remove AC power from the server you must unplug both AC power cords from the wall outlet or power source The power cords are considered ...

Страница 18: ...Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings as well as the onboard RAID solution can be changed by using the BIOS Setup utility Add ...

Страница 19: ...14 www gateway com Chapter 2 Setting Up Your Server ...

Страница 20: ...Chapter 3 15 Maintaining Your Server Caring for your server Preparing for system recovery System administration Using Active Management Technology ...

Страница 21: ...eral rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your ...

Страница 22: ...ou may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner direc...

Страница 23: ...repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your...

Страница 24: ...erver security To prevent unauthorized use of the server you can set BIOS startup passwords Using BIOS security passwords Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility After you create a supervisor password you can set up a user password to prevent unauthorized access to the server You can Enter either password to finish starting the server Enter the supervi...

Страница 25: ...an be cleared To clear the passwords see Resetting BIOS passwords on page 69 User password The supervisor password must be set up before a user password can be set To control access to the server set a user password The supervisor can set the level of access granted to the user password The user password access levels are No Access User cannot access the BIOS Setup utility Limited User can change ...

Страница 26: ...ownloads then Browse all downloads 5 Select Servers for Step 1 6 Select E 9220T for Step 2 7 Select your operating system for Step 3 8 Select BIOS downloads for Step 4 9 Click Display results for Step 5 10 Select the System Update Package file from the list of available files 11 Click Download now then select a convenient and easily found location for the file 12 After the file downloads find the ...

Страница 27: ...now boot to the CD drive If the CD drive is not detected see CD or DVD drive on page 79 4 Insert the bootable CD into the CD drive 5 Exit the BIOS Setup utility and let the server continue to boot 6 After the updates are completed restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 7 Use the down arrow key to select the Boot menu then ...

Страница 28: ...utages and system rebuilds Tamper Resistant Agents Prevent users from removing critical inventory remote control or virus protection agents To enable Active Management Technology AMT 1 Start your server then press F2 to enter the BIOS Setup utility 2 Click Advanced to go to the Advanced menu then click Management Configuration 3 Enable Enter AMT BX Setup then save and exit the BIOS Setup utility T...

Страница 29: ...er Example 10 225 200 254 The Alternate DNS Server Example 10 225 200 253 The Domain Name Example irveng local 5 Press ESC to exit then select Yes to confirm 6 From another computer on your local network open your Web browser 7 Type the IP Address of AMT Interface the IP address you entered in Step 4 plus port 16992 For example http 10 225 200 101 16992 A login prompt will appear 8 Enter the follo...

Страница 30: ...he following information for the computer you are currently using System Information Processor Information Memory Information Disk Information Event Log Remote Network Configuration You can also change Network Settings and manage User Accounts 9 To exit the AMT Interface press ESC then press Y to confirm ...

Страница 31: ...Using your System Companion CD You can use your System Companion CD to Install hardware drivers Install programs View server documentation Instructions for using the CD are provided in Using Your System Companion CD a booklet which is included with the CD ...

Страница 32: ...ver case Installing and replacing major components You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Customer Care ...

Страница 33: ...near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat bl...

Страница 34: ...the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never...

Страница 35: ...instructions in Preventing static electricity discharge on page 29 2 Turn off the server then unplug the power cords and all other cables connected to the server 3 Remove the case cover thumbscrew 4 Lift the cover release lever Caution For correct cooling and air flow always reinstall the side panel and the air duct if included before you turn on the server Operating the server without the cover i...

Страница 36: ...31 www gateway com Accessing the internal components 5 Swing the side panel away from the computer 6 Lift the panel away from the server and place it out of the way ...

Страница 37: ...ions in Opening the server case on page 30 2 After removing the side panel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 3 Swing the right side of the bezel out until the left side of the bezel can be disengaged from the left side of the computer then remove the bezel ...

Страница 38: ...r duct 1 Follow the instructions in Preventing static electricity discharge on page 29 2 Follow the instructions in Opening the server case on page 30 3 Remove the cables from the air duct cable clip 4 Grasp the air duct handle and remove the processor air duct from the chassis Processor air duct Air duct handle ...

Страница 39: ...ide of the processor air duct with the front fan and engage the installation tabs on the bottom of the air duct with the installation holes in the side of the chassis Important Be careful not to snag or unplug the fan cable when you install the processor air duct Processor air duct installation tabs Processor air duct installation holes ...

Страница 40: ...35 www gateway com Accessing the internal components 2 Press the processor air duct into place 3 Place the diskette cable and hard drive power cable behind the cable clip on the processor air duct ...

Страница 41: ...side of the computer 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place Important If you have installed any new drives in the external drive bays make sure to remove the corresponding filler panels in the bezel before installing it ...

Страница 42: ...l of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the panel tabs into the bottom case notches then swing the side panel toward the top of the computer to secure it into place 3 Replace the case cover thumbscrew 4 Reconnect the power cords and all other cables ...

Страница 43: ...ee internal drive bays and one external fixed drive bay the bottom 3 5 inch bay As you prepare to install drives remember Do not use the top 5 25 inch drive bay for drives which have electronic components exposed on the top Drive mounting rails at the top of the bay may damage any exposed electronic components Before you install a drive see the drive s documentation for information on configuring ...

Страница 44: ... slave You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing or replacing a fixed or removable media drive Use these instructions to install or replace a diskette CD DVD hard drive or tape drive To install a drive in an external drive bay 1 Follow the instructions in Preventing static electricity discharge on pag...

Страница 45: ... lever toward the front of the drive bay to lock the drive into place 10 Connect the power and data cables 11 Follow the instructions on Installing the bezel assembly on page 36 12 Follow the instructions in Closing the server case on page 37 Important If you are installing a hard drive in the bottom external 3 5 inch drive bay the green drive retainer lever will not slide forward to lock the driv...

Страница 46: ... are adding a new drive to an available drive bay slide the green drive retainer lever toward the front of the drive bay then go to Step 7 4 Disconnect the old drive s cables from the front of the drive 5 Slide the green drive retainer lever toward the front of the drive bay then pull the drive out of the bay 6 Set any jumpers on the new drive See the drive s documentation for further instructions...

Страница 47: ...appropriate RAID BIOS console during the boot process Configuring the onboard SATA RAID solution Tips Tricks If the green drive retainer lever will not slide back all the way to lock the drive into place move the drive slightly until the lever can be moved back enough to lock the drive into place Level Description and use Pros Cons Numberof drives Fault Tolerant 0 Data divided into blocks and dist...

Страница 48: ... level across several drives and distributes parity among the drives No single disk is devoted to parity Fast and redundant More disk space required Reduces usable disk space to 75 of total storage in the disk array Three Yes 10 A combination of RAID 1 and RAID 0 Raid 0 is used for performance and RAID 1 is used for fault tolerance Fast and redundant An additional drive required Four Yes Important...

Страница 49: ...olume or press ENTER to accept the default 4 Use the up and down arrow keys to select a RAID level 5 Set the RAID stripe size unless your RAID level uses mirroring 6 Set the capacity of the volume then press ENTER to create the volume 7 When you have defined the current volume confirm your settings when prompted 8 Repeat Step 2 through Step 7 to configure additional volumes 9 Exit the RAID Configu...

Страница 50: ... channel mode DIMM banks must be populated using the following guidelines DIMM banks must be populated in order starting with Bank 0 Dual rank DIMMs must be populated before single rank DIMMs When using Dual Rank double row DIMMs a maximum of four loads per memory channel is supported and therefore a maximum of four dual rank DIMMs can be populated on this system board Caution Memory modules must ...

Страница 51: ...remove the old module 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 37 6 Restart your server and open the BIOS Setup utility Verify the System Memory listed in the Main menu When ...

Страница 52: ...29 2 Follow the instructions in Opening the server case on page 30 3 If you are replacing a card disconnect any cables that are attached to the old card Caution This server does not have PCI hot plug capability Do not attempt to install or remove a PCI card without turning off your server and disconnecting it from the AC power source PCI slot Description 1 PCI Express x1 2 PCI Express x8 3 PCI Run...

Страница 53: ...of the chassis 5 If you are replacing a card remove the old expansion card To loosen the card you can slightly rock the card end to end but do not bend the card sideways Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Card retention bar Captive thumbscrew ...

Страница 54: ...s the new card into the expansion slot To help insert the card you can slightly rock the card end to end but do not bend the card sideways 7 Swing the card retention bar back into place and tighten the captive thumbscrew Card retention bar Captive thumbscrew ...

Страница 55: ...ponents 8 Connect any cables to the card For more information see the instructions in the card s documentation 9 Follow the instructions in Closing the server case on page 37 10 See the card s documentation for software installation instructions ...

Страница 56: ... replace the processor 1 Install the most current BIOS version For more information see Updating the BIOS on page 67 2 Follow the instructions in Preventing static electricity discharge on page 29 3 Follow the instructions in Opening the server case on page 30 4 Follow the instructions in Removing the processor air duct on page 33 5 Loosen the four captive heat sink screws one on each corner Warni...

Страница 57: ...ver is open all the way 135 from the closed position The triangular arrow on the corner of the processor aligns with the triangular hole on the corner of the processor socket The processor is flush with the socket 10 Press the processor locking lever down until it clicks into place Caution The heat sink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when yo...

Страница 58: ...e heat sink and the processor 12 Line up the four captive screws with the four posts surrounding the processor then gradually and evenly tighten the four captive screws to secure the heat sink to the system board 13 Follow the instructions in Installing the processor air duct on page 34 14 Follow the instructions in Closing the server case on page 37 ...

Страница 59: ...on the back of each power supply module to identify the failed module The power supply module has failed if the orange right LED indicator is on 3 Unplug the power cord from the failed power supply module Warning The power supply modules in this server contain no user serviceable parts Only a qualified computer technician should service the power supply modules Your server comes with 3 wire AC pow...

Страница 60: ...the green latch on the power supply module grasp the handle and pull the module straight out from the server 5 Slide the new power supply module into the empty power supply bay until the green latch snaps into place 6 Plug the power cord into the new power supply module ...

Страница 61: ...ocessor air duct by following the instructions in Removing the processor air duct on page 33 4 Unplug the fan cable from the fan connector on the system board 5 Grasp the fan handle and press the fan release tab then disengage the fan and move it away from the chassis 6 Pull the fan from the chassis Important Make sure that you replace a fan with an identical replacement fan Fan handle Fan cable F...

Страница 62: ...9 Replace the processor air duct by following the instructions in Installing the processor air duct on page 34 10 Follow the instructions in Closing the server case on page 37 To replace a back fan 1 Follow the instructions in Preventing static electricity discharge on page 29 2 Follow the instructions in Opening the server case on page 30 3 Unplug the fan cable from the fan connector on the syste...

Страница 63: ...ll the fan from the chassis noting the orientation 6 Insert the new fan into the chassis then replace the fan retention screws 7 Plug the fan cable into the fan connector on the system board 8 Follow the instructions in Closing the server case on page 37 Important Make sure that the new fan is oriented the same way air flow as the old fan ...

Страница 64: ...follow the instructions in Preventing static electricity discharge on page 29 5 Follow the instructions in Opening the server case on page 30 6 Locate the old battery on the system board and note its orientation see System board on page 5 for the general location of the battery You will need to install the new battery the same way 7 Push the battery retention clip away from the battery until the b...

Страница 65: ...attery into the socket until it snaps into place 10 Follow the instructions in Closing the server case on page 37 11 Turn on the server 12 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 13 Restore any BIOS settings that you wrote down in Step 3 14 Save all your settings and close the BIOS Setup utility ...

Страница 66: ... Removing the processor air duct on page 33 4 Remove the memory modules by following the instructions in Installing memory on page 45 5 Remove all of the expansion cards by following the instructions in Installing PCI expansion cards on page 47 6 Remove the heat sink and processor by following the instructions in Replacing the processor on page 51 7 Disconnect the power and data cables from the sy...

Страница 67: ...62 www gateway com Chapter 4 Installing Components 8 Remove the seven 7 screws securing the system board to the case Screw Screw Screw Screw Screw Screw Screw ...

Страница 68: ...e case 11 Secure the system board to the case with the seven 7 screws you removed previously 12 Reinstall the memory by following the instructions in Installing memory on page 45 13 Reinstall the processor and heatsink by following the instructions in Replacing the processor on page 51 14 Connect the power and data cables 15 Reinstall the expansion cards by following the instructions in Installing...

Страница 69: ... Turn on your server 18 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 19 Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility ...

Страница 70: ...Chapter 5 65 Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS settings to their factory defaults Resetting the BIOS passwords ...

Страница 71: ...complete list of menu and sub menu options see BIOS Settings on page 95 Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for system resources hardware and server s configuration Security gives you access to settings related to system access passwords For more information see Server secu...

Страница 72: ...reen appears during startup The BIOS setup utility opens 4 Record any custom BIOS settings on your printout then exit the BIOS setup utility 5 Continue to boot your server into Windows 2003 Server then click the Windows based BIOS update utility named WT72310J 15A xxxx xx exe or similar found in the location you wrote down after Step 1 Windows restarts the server and automatically flashes the BIOS...

Страница 73: ...rd any custom BIOS settings on your printout 5 Follow the instructions in Preventing static electricity discharge on page 29 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 30 8 Remove the jumper across pins 1 2 of header J3F3 then place the jumper across pins 2 3 Important Check to make...

Страница 74: ...ars saying that the CMOS Date and Time are not set 16 Press F1 to reset the BIOS to factory default settings Resetting BIOS passwords To reset BIOS password s you must either reset and clear all BIOS settings or use the Password Clear jumper To reset BIOS passwords follow the instructions in Resetting the BIOS on page 68 To clear the BIOS password s 1 Turn off the server then disconnect the power ...

Страница 75: ...the server case on page 37 5 Reconnect the power cords and turn on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 30 8 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 37 Jumper J3F3 ...

Страница 76: ...Interpreting error messages and codes Troubleshooting Getting telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 86 for more information about how to get help ...

Страница 77: ... opening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 29 After you complete any maintenance task where you have to open the server case make sure that you close the case tighten any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot ...

Страница 78: ...BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device Restart your...

Страница 79: ...detected while the system started up See Memory errors were detected during server start up on page 82 for a possible solution Memory size error Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Save the memory configuration Missing operating system The master boot record may be corrupt For troubleshooting information see The master boot rec...

Страница 80: ... your configuration settings If an error occurs in a program see its documentation or online help Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies Re...

Страница 81: ...S uses these codes to inform users of error conditions Beeps Description Troubleshooting steps 1 Memory refresh timer error Reseat the memory modules or replace with modules you know are good 2 Parity error in the first 64 KB of memory Same as for 1 beep 3 Base memory read write test error Same as for 1 beep 4 System board timer not operational Possible system board malfunction To eliminate the po...

Страница 82: ...an add in card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card 9 The ROM checksum value does not match the value encoded in the BIOS Same as for 4 beeps 10 The shutdown register for CMOS RAM failed Same as for 4 beeps 11 The cache memory test failed Same as for 4 beeps Beeps Description Troubleshooting st...

Страница 83: ...ces that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for an...

Страница 84: ...onnected correctly to the CD or DVD drive and the IDE connector on the system board or controller card Your CD or DVD drive tray does not open Press a straightened paper clip wire into the CD or DVD drive s manual eject hole The drive tray opens If this problem happens frequently while the server is turned on the drive may be defective Diskette drive The diskette drive is not recognized Restart yo...

Страница 85: ...t your server Make sure that you have installed the necessary software or driver For more information see the card s documentation Reseat the card For more information see Installing PCI expansion cards on page 47 Install the card in a different slot Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the diskette drive ej...

Страница 86: ...cumentation Make sure that the power cable and SCSI cable are attached securely to the drive cage Make sure that the last device on the SCSI cable is correctly terminated For more information about SCSI device configurations see the device s documentation Use a different SCSI cable You are having problems with a SATA drive For normal SATA drives not SATA RAID check the BIOS setup utility to see if...

Страница 87: ...to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up Open your server and make sure that the memory modules are installed correctly For more information see Installing memory on page 45 A memory module may b...

Страница 88: ...that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion a...

Страница 89: ...eat the modem For more information see Installing PCI expansion cards on page 47 Monitor Your server is running but there is no picture Adjust the brightness and contrast controls to the center position Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Check the port and cable for bent or damaged pins Connect your monitor to another comp...

Страница 90: ...or on page 84 If your server is equipped with redundant power supply modules check the LEDs on the power supply modules If your server is plugged into a UPS make sure that the UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the UPS Make sure that the electrical outlet is working by p...

Страница 91: ... how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 75 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any err...

Страница 92: ...utorial service Get tutorial assistance for software issues 800 229 1103 charged to your credit card Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question 877 485 1464 US option 6 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting and warranty Get information about available systems pricing orders bil...

Страница 93: ...88 www gateway com Chapter 6 Troubleshooting ...

Страница 94: ...Appendix A 89 Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change ...

Страница 95: ...Two 3 5 external drive bays Optional drives 3 5 inch diskette CD ROM CD R or DVD ROM Tape drive Hard Drives Support for four SATA or NSCA SCSI hard drives standard Card sizes Supports full length full height PCI expansion cards Power supply modules Single 400 W fixed power supply standard Two 520 W hot swap redundant power suppy modules optional Operating systems Supports Windows Server 2003 all a...

Страница 96: ...al memory DDR2 533Mhz ECC unbuffered DIMM modules DIMM organization x72 ECC 240 pin DIMMs 256 MB 512 MB 1 GB or 2 GB only PCI device slot PCI slots Slot 1 x1 PCI Express Slot 2 x8 PCI Express Slot 3 PCI 32 bit Slot 4 x4 PCI Express Slot 5 PCI 32 bit Video XGI Z7 Volari 16MB 16 bit PCI Video Adapter card RAID Four Serial ATA 150 ports from the ICH7 supporting entry level RAID functionality includin...

Страница 97: ... 18 F 10 C per hour Nonoperating 4 to 140 F 20 to 60 C Operating 41 to 95 F 5 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Altitude 12 500 feet 3 810 meters maximum Humidity Operating 20 to 80 relative non condensing Nonoperating 20 to 90 relative non condensing at 86 F 30 C Shock Operating 2 0 g 11 msec sine Packaged Operational after 18 inch free fall cosmetic damage might occur A...

Страница 98: ...B DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from...

Страница 99: ...IRQ8 Real time clock HPET 1 in legacy replacement mode IRQ9 Generic Option for SCI IRQ10 Generic Option for SCI IRQ11 HPET 2 option for SCSI TCO IRQ12 Mouse controller IRQ13 System interrupt FERR IRQ14 Primary ATA legacy mode PIRQA USB 1 1 controller 1 and 4 PIRQB Video PIRQC USB 1 1 controller 3 Native IDE SATA PIRQD USB 1 1 controller 2 PIRQE Option for SCI TCO HPET 0 1 2 PIRQF Option for SCI TC...

Страница 100: ...Appendix B 95 BIOS Settings You can print this appendix then record your custom BIOS settings on the printout ...

Страница 101: ...aintenance Clear All Passwords Fixed Boot Sector Normal Write protect Use Maximum Multiplier for frequency limited processors the maximum multiplier is programmed in automatic mode Automatic Disable Intel Enhanced Debug Disable Enable CPU Frequency Multiplier Processor Stepping Microcode Revision Ratio Actual Value Main System Information BIOS Version Processor Type Speed System Bus Speed System M...

Страница 102: ...System Date DAY MM DD YYYY Language English French German Italian Spanish Additional system information Manufacturer Product Name Version Serial Number Desktop board information Manufacturer Product Name Version Serial Number Chassis information Manufacturer Version Serial Number Asset Tag Advanced Boot Configuration Numlock Off On BIOS menu BIOS submenu Setting Value ...

Страница 103: ...ble ASF 2 0 Disable Enable TPM 1 2 Disable Enable Drive Configuration Use Automatic Mode Disabled Enabled ATA IDE Mode Legacy Enhanced Configure SATA as IDE RAID S M A R T Disable Enable SATA Port 0 Value SATA Port 1 Value SATA Port 2 Value SATA Port 3 Value Primary Master Value Primary Slave Value Hard Disk Pre Delay Value Default 0 BIOS menu BIOS submenu Setting Value ...

Страница 104: ...B 2 88MB Event Log Configuration View Event Log Clear Event Log Disable Enable Event Logging Disable Enable Mark Events as Read Disable Enable Video Configuration Primary Video Adapter Auto Ext PCIE Graphics PEG Ext PCI Graphics Chipset Configuration PCI Express Configuration Link to sub menu on page 102 BIOS menu BIOS submenu Setting Value ...

Страница 105: ... Enable USB Configuration USB 2 0 Enable Disable USB ZIP Emulation Type Floppy Hard Disk Security Set Supervisor Password Installed Not Installed Set User Password Installed Not Installed User Access Level No Access View Only Limited Access Full Access Expansion Card Text Disable Enable Chassis Intrusion Disable Enable BIOS menu BIOS submenu Setting Value ...

Страница 106: ...State Boot Boot Menu Type Normal Advance Boot Device Priority CD DVD ROM Drive Floppy Drive Hard Disk Drive Ethernet Hard Drive Order Value CD DVD ROM Drive Order Value Removable Drive Order Drive order Boot to Optical Devices Disable Enable Boot to Removable Devices Disable Enable Boot to Network Disable Enable USB Boot Disable Enable BIOS menu BIOS submenu Setting Value ...

Страница 107: ...he following second level submenu is accessed from the submenu indicated in the first column BIOS submenu BIOS 2nd level submenu Setting Value PCI Express Configuration PEG Negotiated Width Value Compliance Test Pattern Enable Disable ...

Страница 108: ...Appendix C 103 Safety Regulatory and Legal Information Safety information Legal and Regulatory Information ...

Страница 109: ...sion cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use...

Страница 110: ... in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Страница 111: ...a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may resu...

Страница 112: ... digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant modem Th...

Страница 113: ...igned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Warning To avoid electrical shock or equipment malfunction do not attempt...

Страница 114: ...mance Standard Should the unit ever need servicing contact an authorized service location California Proposition 65 Warning Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Warning This product contains chem...

Страница 115: ...l or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life prod...

Страница 116: ...knowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Wor...

Страница 117: ...112 www gateway com Appendix C ...

Страница 118: ...hrough 66 opening 66 passwords 19 69 recording configuration 18 settings 96 submenus 102 troubleshooting 79 boot device 11 menu 11 booting from SUP CD 22 C card installing 47 reseating 47 retention levers 3 slot location 5 47 troubleshooting 80 case interior 4 opening 30 CD System Companion 26 troubleshooting 79 CD or DVD drive installing 39 41 location 2 troubleshooting 79 Certificate of Authenti...

Страница 119: ... 26 drives CD 2 39 41 configuring 38 diskette 2 39 41 DVD 2 installing 38 installing 5 25 inch 39 41 installing CD 39 41 installing diskette 39 41 replacing 38 tape 17 troubleshooting 79 80 DVD drive see CD or DVD drive E electronic specifications 93 electrostatic discharge ESD 29 environmental specifications 92 error messages 73 Exit menu BIOS Setup utility 66 expansion card see card F fans insta...

Страница 120: ...on lock slot 3 keyboard cleaning 17 port 3 troubleshooting 82 L LAN jack 3 LED indicators 2 10 power sleep 10 line conditioners 9 lock Kensington 3 key 2 location 2 3 M Main menu BIOS Setup utility 66 maintenance cleaning 16 cleaning case 16 cleaning keyboard 17 cleaning screen 17 Gateway Server Manager 19 general guidelines 16 recording BIOS configuration 18 master boot record 81 memory installin...

Страница 121: ...42 RAM see memory rear fan 3 removing see installing replacing fans 56 processor 51 see installing resources interrupts 93 memory map 93 RJ 45 jack 3 S safety general precautions 8 104 guidelines for troubleshooting 72 static electricity 29 screen cleaning 17 troubleshooting 84 SDRAM see memory security set passwords 19 setting up in BIOS 19 supervisor password 19 system 19 user passwords 19 using...

Страница 122: ...87 Gateway Learning Libraries 87 troubleshooting add in card 80 battery 75 beep codes 76 BIOS 79 card 80 CD drive 79 CD or DVD 79 diskette drive 79 error messages 73 expansion card 80 general guidelines 75 general safety guidelines 72 hard drive 80 Internet connection 82 keyboard 82 master boot record 81 memory 82 modem 82 monitor 84 power 85 power source problems 9 processor 85 safety guidelines ...

Страница 123: ...118 www gateway com 8510879IX fm Page 118 Friday August 5 2005 9 33 AM ...

Страница 124: ...MAN E 9220T PATTON SRV GDE R0 08 05 C M Y CM MY CY CMY K 9220Cover_BACK pdf 8 3 2005 9 46 30 AM 9220Cover_BACK pdf 8 3 2005 9 46 30 AM ...

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