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Chapter 6: Troubleshooting

The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp
cloth. Make sure that the optical sensor is clean and free of debris.

If you have a trackball mouse, see

“Cleaning the mouse” on page 45

.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network
administrator for help. For more information about setting up a network, see

Your Computer” on page 79

.

Passwords

Your computer does not accept your password

Make sure that

C

APS

LOCK

is turned off, then retype the password.

Power

Your computer will not turn on

■

Make sure that your power cord is connected correctly to your computer.

■

If your computer is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and working
correctly. To test the outlet, plug a working device, such as a lamp, into the outlet
and turn it on.

■

Make sure that the power cord is free from cuts or damage. Replace any damaged
cables.

Help and Support

For more information about network troubleshooting, click

Start

, then

click

Help and Support

.

Type the keyword

network troubleshooting

in the

Search

box

, then click the arrow.

8510808.book Page 76 Thursday, June 30, 2005 7:43 AM

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Содержание E-4500D

Страница 1: ...Gateway E 4500D User Guide C M Y CM MY CY CMY K 8510808_E4500 FrontCVR_web pdf 6 30 2005 8 37 43 AM 8510808_E4500 FrontCVR_web pdf 6 30 2005 8 37 43 AM...

Страница 2: ...ter accessories 19 Sitting at your computer 19 Avoiding discomfort and injury from repetitive strain 20 Protecting from power source problems 20 Checking the voltage selection 20 Starting your compute...

Страница 3: ...48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the...

Страница 4: ...82 Installing Ethernet cards and drivers 82 Making sure your broadband connection works 83 Naming the computers and the workgroup 83 Configuring the TCP IP protocol 84 Setting up an Ethernet network 8...

Страница 5: ...iv www gateway com 8510808 book Page iv Thursday June 30 2005 7 43 AM...

Страница 6: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway 8510808 book Page 1 Thursday June 30 2005 7 43 AM...

Страница 7: ...elf with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposi...

Страница 8: ...upport Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start then click Help...

Страница 9: ...located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results...

Страница 10: ...elp information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or br...

Страница 11: ...www gateway com Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case 8510808 book Page 6 Thursday June 30 2005 7 43 A...

Страница 12: ...uter Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories 8510808...

Страница 13: ...way Computer Front Your computer includes the following components DVD CD drive Headphone jack Power button Power indicator Empty 5 25 inch drive bay Diskette drive optional USB ports Microphone jack...

Страница 14: ...te drive optional Insert a standard 3 5 inch diskette into the optional diskette drive For more information see Using the diskette drive on page 32 Power button Power indicator Press this button to tu...

Страница 15: ...PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Ethernet network jack Video port integrated Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Microphone...

Страница 16: ...s jack is user configurable for one of the following Stereo in plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out plug your...

Страница 17: ...pheral device on page 29 Video port integrated Plug a monitor into this port if you do not have an add in video port Parallel port Plug a parallel device such as a printer into this port For more info...

Страница 18: ...n if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your ope...

Страница 19: ...For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway d...

Страница 20: ...print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up...

Страница 21: ...power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a pow...

Страница 22: ...afely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Configuring audio jacks Connecting the modem and network Installing peripheral devices 8...

Страница 23: ...creen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work...

Страница 24: ...o distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion t...

Страница 25: ...devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your...

Страница 26: ...afely To set the voltage selection switch Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch 8510808 book Page 21 Th...

Страница 27: ...alled Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up Important Your computer has a built in variable sp...

Страница 28: ...power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the pow...

Страница 29: ...ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog b...

Страница 30: ...or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Windows Start menu T...

Страница 31: ...l volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting t...

Страница 32: ...device you need to configure them To configure the universal audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window ope...

Страница 33: ...e or DSL modem or to an Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network To connect to an Ethernet network 1 Insert one e...

Страница 34: ...ecognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs...

Страница 35: ...30 www gateway com Chapter 3 Getting Started 8510808 book Page 30 Thursday June 30 2005 7 43 AM...

Страница 36: ...Chapter 4 31 Using Drives and Ports Using the diskette drive Using the Zip drive Using CD or DVD drives 8510808 book Page 31 Thursday June 30 2005 7 43 AM...

Страница 37: ...a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A...

Страница 38: ...ide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive To use a Zip disk 1 Insert the Zip disk into the Zip drive...

Страница 39: ...nd accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating CDs and playing DVDs D...

Страница 40: ...ant Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facing...

Страница 41: ...ur computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playin...

Страница 42: ...aring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery 8510808 bo...

Страница 43: ...diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in e...

Страница 44: ...our computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run...

Страница 45: ...oaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are o...

Страница 46: ...omputer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus 8510808 book Pa...

Страница 47: ...d rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Nor...

Страница 48: ...puter from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish 8510808 book...

Страница 49: ...keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean du...

Страница 50: ...rectly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning...

Страница 51: ...kwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Repl...

Страница 52: ...teway com Cleaning your computer Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose 8510808 book Page 47 Thursday June 30 2005...

Страница 53: ...then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program...

Страница 54: ...start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 Turn on...

Страница 55: ...ir antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansio...

Страница 56: ...all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrew from the side panel cover For the location of the thumbscrew see Back on pa...

Страница 57: ...52 www gateway com Chapter 5 Maintaining Your Computer 6 Swing the side panel away from the computer then lift the panel away from the computer 8510808 book Page 52 Thursday June 30 2005 7 43 AM...

Страница 58: ...anel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 2 Swing the right side of the bezel out to until the left side of the bezel can be dise...

Страница 59: ...e left side of the bezel with the slots in the left side of the computer 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of th...

Страница 60: ...les are arranged inside the case so they will not be pinched when you close the case 2 Engage the panel tabs into the front of the case then swing the side panel toward the back of the computer to sec...

Страница 61: ...panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system boar...

Страница 62: ...el by following the instructions in Replacing the side panel on page 55 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts...

Страница 63: ...ain menu of the BIOS Setup utility opens 3 Write down all the values in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instruction...

Страница 64: ...is facing up then press the battery into the socket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 55 11 Reconnect all external...

Страница 65: ...60 www gateway com Chapter 5 Maintaining Your Computer 8510808 book Page 60 Thursday June 30 2005 7 43 AM...

Страница 66: ...Chapter 6 61 Troubleshooting Troubleshooting typical hardware and software problems 8510808 book Page 61 Thursday June 30 2005 7 43 AM...

Страница 67: ...ded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 50 Warning To avoid bodily injury do n...

Страница 68: ...or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help...

Страница 69: ...ferent disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type...

Страница 70: ...try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleani...

Страница 71: ...lly diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been i...

Страница 72: ...ive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives DVD drive troubleshooting is covered under CD or DVD drives on page 64 File...

Страница 73: ...For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs th...

Страница 74: ...Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect fr...

Страница 75: ...Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error...

Страница 76: ...ssages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing p...

Страница 77: ...rent location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you conn...

Страница 78: ...the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If informati...

Страница 79: ...or is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your compu...

Страница 80: ...negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation...

Страница 81: ...network see Networking Your Computer on page 79 Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn...

Страница 82: ...etup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the...

Страница 83: ...e button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more...

Страница 84: ...Chapter 7 79 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network 8510808 book Page 79 Thursday June 30 2005 7 43 AM...

Страница 85: ...uilt using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install speci...

Страница 86: ...le or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Ethernet jacks One router One br...

Страница 87: ...rs that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Eth...

Страница 88: ...network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6...

Страница 89: ...sign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifi...

Страница 90: ...n setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items...

Страница 91: ...work Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diam...

Страница 92: ...cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computers to a router and crossover...

Страница 93: ...r cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are u...

Страница 94: ...ss each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP 4 When you are finished e...

Страница 95: ...ng Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point lit...

Страница 96: ...assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add...

Страница 97: ...92 www gateway com Chapter 7 Networking Your Computer 8510808 book Page 92 Thursday June 30 2005 7 43 AM...

Страница 98: ...Appendix A 93 Safety Regulatory and Legal Information Safety information Regulatory statements Notices 8510808 book Page 93 Thursday June 30 2005 7 43 AM...

Страница 99: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure...

Страница 100: ...n a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipme...

Страница 101: ...main on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer...

Страница 102: ...ination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and D...

Страница 103: ...ectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit to...

Страница 104: ...will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages...

Страница 105: ...100 www gateway com Appendix A Safety Regulatory and Legal Information 8510808 book Page 100 Thursday June 30 2005 7 43 AM...

Страница 106: ...d 64 case closing 55 opening 51 CD cleaning 47 inserting 35 playing audio 36 recording 36 troubleshooting 64 CD drive identifying 34 locating drive 9 troubleshooting 64 using 34 Certificate of Authent...

Страница 107: ...display troubleshooting 67 documentation help 3 Help and Support 3 online help 5 Using Your Computer 4 domain name 89 drives CD 9 34 diskette 32 DVD 9 34 identifying drive types 34 recordable CD 9 34...

Страница 108: ...i Link port 29 IEEE 1394 port 29 indicators Caps Lock 25 CD drive 35 diskette drive 32 DVD drive 35 Num Lock 25 numeric keypad 25 Pad Lock 25 power 9 Scroll Lock 25 inkjet printer 15 installing batter...

Страница 109: ...20 troubleshooting 71 monitor cleaning 45 port 12 troubleshooting 74 mouse cleaning 45 PS 2 port 12 troubleshooting 75 USB port 9 12 multimedia adjusting volume 26 playing DVD 36 using DVD drive 34 us...

Страница 110: ...for computer 38 general precautions 94 guidelines for troubleshooting 62 posture 19 reducing eye strain 18 setting up computer 19 static electricity 50 scanner installing 29 screen cleaning 45 trouble...

Страница 111: ...connection speed 69 turning off computer 9 23 24 turning on computer 9 22 U uninterruptible power supply UPS 16 20 updating device drivers 39 Norton Internet Security 40 Windows 39 UPS 16 20 USB port...

Страница 112: ...MAN E 4500 USR GDE R0 6 05...

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