EN
EN
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Problem
Reason
Easy solution
The machine is live with
the displays illuminated
but the motor does not
work.
The machine is not swit-
ched on. Only dashes are
displayed.
Press the control dial for approx. 2 seconds until a beep
sounds. “00” flashes on the speed display and the timer
shows the maximum operating time “20:00”. Then try
again.
The operating timer has
been set to “00:00”,
when you attempted to
select a speed.
Select an operating time between 30 seconds (“00:30”)
and 20 minutes (“20:00”), before selecting a speed.
Simply try again.
The set operating time has
elapsed.
When the count-down of the operating time reached
zero, the motor is switched off automatically, and
the speed and operating time are reset to defaults. If
required, select a speed again.
You let the motor work in
continuous operation for
more than 10 minutes.
The overheat protection
is active.
Unplug the machine and leave the machine cool down
for at least 20 minutes, before starting operation again.
Process your food in smaller portions. Do not let the motor
agitate in continuous operation for more than 10 minutes.
If a longer operating time is required, make a break of 5
minutes after each 10 minutes of operation.
The motor is blocked
and/or the overload pro-
tection is active.
Unplug the machine and remove the obstacle. Chop or
grind very hard ingredients (e.g. nuts). Remove extreme-
ly hard parts of your food thoroughly (e.g. bones, gristle,
seeds), before processing the food. Leave the machine
cool down for at least 20 minutes, before starting ope-
ration again.
The used tool is damaged. Immediately unplug the machine. Ensure that all used tools
are undamaged, before switching on the machine. Bent or
broken tools must be replaced. Contact your vendor.
The
machine is not suited for chopping or grinding
very hard types of food
(e.g. nuts). For mincing
solid pieces of food like meat, use the mincer (see: ‘Using
the Mincer’). Always select the tool set, which is suited
best for the desired task (see: ‘Tips for Best Results’).
You cannot adjust the
operating time.
The motor is running.
When a speed is selected and the motor is running, the
operating time cannot be changed and the arrow keys are
inactive. Turn the control dial to zero, for cancelling the cur-
rent operation. Then try again.
Problem
Reason
Easy solution
The pause function is acti-
vated.
With the pause function active, the operating time cannot
be changed and the arrow keys are inactive. You need to
cancel operation completely for setting a new operating
time. Turn the control dial to zero. Then try again.
The machine is moving
around on the working
surface during operation.
Vibrations, caused by
executing a mixing task.
During stirring and kneading the machine may vibrate
vigorously, depending on the consistency of the food and
selected speed. These vibrations could make the machi-
ne move around. This is normal.
Always supervise
the machine during operation, especially when
kneading heavy dough.
The machine is placed on
an insufficient or inclined
surface.
Do not place the machine on any clothes or napkins. Only
place the machine on a stable, level, and smooth work
surface. Otherwise, the suction cups at the feet of the
machine will not have sufficient support for ensuring a sta-
ble stand.
Liquids or powders stick
to the suction cups of the
machine.
The work surface of the machine must be clean and dry.
Otherwise, the suction cups at the feet of the machine will
not have sufficient support for ensuring a stable stand. Cle-
an the work surface and suction cups (see: ‘Care and Clea-
ning / Cleaning the Housing’).
The machine beeps repea-
tedly, the bowl illuminati-
on flashes.
The machine is connected
to the power supply, while
the mixing arm is in the
upper position.
Always unplug the machine, before moving the mixing
arm to the upper position.
The motor reaches the
selected speed only
slowly.
The smart motor control
prevents the motor from
starting in a jolt.
This is intended for minimizing splashes and dust clouds.
Wait until the motor reaches the set speed.
During operation the
motor stops immediately.
The set operating time
elapsed. At the display
areas “00” and “20:00”
are shown.
The motor stops automatically, when the selected opera-
ting time is reached. If required, turn the control dial for
selecting a speed.
The motor has been run-
ning for a too long time.
The overheat protection
is active.
Unplug and leave the machine cool down for approx. 20
minutes. Then try again.
