41
Problem
Reason
The Solution
You cannot get snow from ice cubes. The ice has not been cold enough
and has been thawed already.
For best result use ice straight from
the freezer.
You are not pulsing properly.
Try operating in short intervals.
The jar has been wet, when filling
in the ice.
Ensure that the jar is completely dry,
before adding ice.
Jar is leaking.
The blade assembly or lid is not
installed correctly. Leaking may
occur, if it is misaligned when
screwed onto the jar.
Install the blade assembly according
to the instructions in section
›Preparation‹. The blade assembly
or lid may not be tilted. Thus, ensure
not to misalign the threads.
The gasket seal is not properly in
place.
Ensure that the gasket seal at the
base of the blade assembly or rim of
the lid is inserted properly.
See: ›Preparation‹.
The appliance does not stop when
removing the jar.
This is a severe problem!
Immediately unplug the
appliance
and call your customer
service for support.
See: ›Information and Service‹.
