Magnum14E Media Converters Installation and User Guide (10/02)
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www GarrettCom com
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5.3
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, call GarrettCom Customer Service at (510)
438-9071 during business hours in California or email to
). When
calling, please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
