TS-1 Operation and Installation Manual
Page 14
GARNER WARRANTY
Garner Products, Inc.
(“Garner”)
warrants this Garner-branded product against defects in materials and
workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original end-user
(“end-user”) as evidenced by end-user’s packing slip or invoice (“Warranty Period”). If a defect arises and a valid
claim is received within the Warranty Period, at its option, Garner will either: (1) repair the product, (2) exchange the
product, or (3) request that end-user replace defective parts with new or refurbished user-installable parts that Garner
provides in fulfillment of its warranty obligations. A replacement product or part, including a user-installable part that
has been installed in accordance with instructions provided by Garner, assumes the remaining warranty of the original
product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage. Garner’s
obligation is limited to the cost of material and labor to repair or replace and does not include transportation
expenses.
LIMITATIONS
This warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents and broken
plastic; (b) to freight damage; (c) to normal wear; (d) to damage caused by accident, abuse, inadequate wiring, power
surge, rust, corrosion, neglect, misuse, flood, fire, earthquake or other external causes; (e) to damage caused by
operating the product outside the permitted or intended uses described by Garner; (f) to damage caused by service
performed by anyone who is not a representative of Garner or a Garner authorized service provider; (g) to a product
or part that has been modified to alter functionality or capability without the written permission of Garner; or (h) if any
Garner serial number has been removed or defaced.
DISCLAIMER
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR
WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, GARNER
SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, IF GARNER CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW. ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO
REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY GARNER IN ITS SOLE DISCRETION. No Garner
dealer, reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If
any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be
affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, GARNER IS NOT
RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT
NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS
(INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF USE OF MONEY; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF DAMAGE TO OR CORRUPTION OF
DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED OR USED AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA. IN NO EVENT SHALL GARNER BE LIABLE FOR ANY CLAIMS, WHETHER
ARISING FROM BREACH OF CONTRACT OR WARRANTY OR CLAIMS OF NEGLIGENCE OR NEGLIGENT
MANUFACTURE, IN EXCESS OF THE PURCHASE PRICE.
WARRANTY RETURN POLICY
If a problem occurs with this product, contact Garner directly by
Email at [email protected]
or by
phone
at (916) 784-0200
to obtain technical support and/or to get a Return Authorization Number (RA#). All returns must be
specifically authorized by Garner prior to shipment and returned to Garner
FREIGHT
PREPAID
with the RA# marked
prominently near the shipping label.
Securely package the product
. I
t is end-user’s responsibility to ensure the
product is packaged properly to prevent damage during transit to Garner.
Garner will provide product packaging to
end-user at end-user’s request and expense
.
Enclose proper documentation, including RA#, the return address, a
name and phone number of the contact person, the serial number of the merchandise being returned and a
description of the reason for the return. Omission of any of this information may delay service. Garner recommends
end-user insure the shipment; otherwise end-user accepts the risk if product is lost or damaged in shipment.
Garner will pay to ship the repaired or replacement products to end-user’s shipping dock if end-user’s delivery
address is in the United States (excluding Puerto Rico and U.S. possessions and territories); otherwise Garner will
ship the product to end-user freight collect.
Garner will select method for return shipment. Alternate shipment
methods may be made at end-user’s expense.
