
My phone will not connect to the watch
• Bring the watch within range of your phone.
• If your watch and phone are already paired, turn Bluetooth off on both devices, and turn it back on.
• If your watch and phone are not paired, enable Bluetooth technology on your phone.
• On your phone, open the Garmin Connect app, select
or
, and select Garmin Devices > Add Device to
enter pairing mode.
• On your watch, press to view the menu, and select >
> Pair Phone to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy, go to
.
My step count does not seem accurate
If your step count does not seem accurate, you can try these tips.
• Wear the watch on your non-dominant wrist.
• Carry the watch in your pocket when pushing a stroller or lawn mower.
• Carry the watch in your pocket when actively using your hands or arms only.
NOTE: The watch may interpret some repetitive motions, such as washing dishes, folding laundry, or clapping
your hands, as steps.
The step counts on my watch and my Garmin Connect account do not match
The step count on your Garmin Connect account updates when you sync your watch.
1 Sync your step count with the Garmin Connect app (
Syncing Your Data with the Garmin Connect App,
).
2 Wait while the watch syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app does not sync your data or update your step count.
My stress level does not appear
Before the watch can detect your stress level, wrist-based heart rate monitoring must be turned on.
The watch samples your heart rate variability throughout the day during periods of inactivity to determine your
stress level. The watch does not determine your stress level during timed activities.
If dashes appear instead of your stress level, be still, and wait while the watch measures your heart rate
variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward your intensity minutes goal, the intensity minutes
flash.
Exercise for at least 10 consecutive minutes at a moderate or vigorous intensity level.
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Troubleshooting
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