Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product (excluding sealed non replaceable battery
models)
• damage to the product caused by or at the direction of the Customer, including through accident,
misuse, abuse, lack of reasonable care, tampering or repair by uncertified or non-authorised
personnel
• any product that has not been installed, operated or maintained in accordance with the manual or
operating instructions provided with the product
• any damage caused by improper power input or improper cable connection
• any indirect, special or consequential loss or damage of any kind
Garland’s
total liability in relation to the products shall not exceed the purchase price paid for the
products, regardless of the basis of the claim and whether or not arising due to or in connection with
the supply.
To make a claim
If a defect in the product appears within the Warranty Period, you are entitled to submit a
warranty claim by first visiting the
Garland
website address below and filling out the Return Form.
On contacting
Garland
and providing the proof of purchase (The original number and date of
invoice) you will be issued a Goods Return Authorisation (GRA) prior to you returning the product.
When returning the product please ensure a copy of the GRA is included and the product is
properly packaged so that no damage occurs in transit. Any postage and packaging expenses
required to return the product to
Garland
will be at your cost, but you may be entitled to a refund
of those postage and packaging expenses where there is a major or minor problem with the
Products which entitles you to a repair or replacement.
If
Garland
elects to repair the product, please note that the products presented for repair may
be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the products, where such parts are equivalent quality to the original.
Warranty and Contact Details
This warranty is provided by:
Madison Technologies
149 Beaconsfield St, Silverwater NSW 2128
1800 66 99 99
www.garlandcables.com.au
