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Support Text 501-746-0711
LIMITED WARRANTY & TERMS OF USE
Technical Issues with Vision Cam:
Text us at
501-746-0711
and describe the issue. One of our technicians will work with you diagnosing
the problem. Most issues can be resolved over the text or by us dialing into your camera and correcting
the problem at hand. However, if the unit cannot be fixed by these methods, a warranty claim will be
granted. Please refer to the information below.
Warranty Policy:
Bull Creek Welding and Fab. (hereafter “BCW”) warrants the Vision Cam against manufacturing defects
in materials and workmanship for
2 years
from the date of invoice.
Warranty Claim Process:
The Warranty Claim will start by first replacing the unit while under warranty within 3 business days
free of charge. Once the new unit arrives and confirmed by the customer to be working, the old unit
must be shipped back to BCW within 3 business days. Returned units must be properly packaged by
securing camera inside the box and taping the outside edges of the box. Be sure to place return label
on the OUTSIDE of the package and secure it with tape. Warranty cameras must be shipped back to
1200 Access Rd., Beebe, AR 72012
.
Warranty Exclusions:
BCW warranty policy does not cover cell signal issues (poor service), power surges, improper power
supply damage, tampering/unauthorized unit disassembly, misuse or abuse of camera unit (accidental
or intentional), lightning strikes, floods, earthquake, fires, tornado, or any other natural disasters.
Extended Warranty:
An extended warranty can be purchased for periods of 1 and 2 years prior to manufacturers warranty
expiring.
Non-Warranty Repairs:
There is a minimum labor charge of $50 plus the cost of parts to repair out of warranty products. BCW
will notify the customer with a quote prior to repair. All charges must be paid in advance by credit card.
BCW TERMS OF USE AND SERVICE
Acceptance of Terms of Use and Service:
By purchasing the Vision Cam from BCW you have entered into an agreement for the terms of use and
service of the product, App, and payment terms. If you choose not to agree to the terms and service,
please refrain from using the service.
Cellular Data Service:
This service allows you up to
2gb
of data usage per camera unit per month. Data overage charges will
apply at the rate of
$10 per gb
used more than the 2gb allowance.
Payment:
A monthly subscription fee for the cellular data service will be setup and charged reoccurring monthly
in advance of the data being used. If the customer is late or delinquent in payment, BCW will issue a
notice within 15 days. If owner does not get account current within 30 days BCW will suspend service.
Once suspended there will be a $100 reconnection fee for reactivation.
Suspension of Service:
If you want to suspend service for a period, please contact BCW at 501-746-0711 by text. BCW will
charge $100 to reactivate service after account is suspended. BCW will not refund any unused service
paid in advance. Maximum amount of time in a 12-month period for suspended service will be four
consecutive months.
