20
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
x
Ice maker/ice and water dispenser
Fault
Possible cause
Remedial action
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off.
Press the On/Off button.
Power failure.
Check whether the power is on.
The fuse has been switched off.
Check the fuse.
The mains plug has not been inserted
properly.
Check whether the mains plug is secure.
The refrigeration unit is switching
on more frequently and for
longer.
Appliance opened frequently.
Do not open the appliance unnecessarily.
The ventilation openings have been
covered.
Remove obstacles.
Large quantities of fresh food are
placed in the freezer.
Activate fast freezing.
The light (LED) does not work.
The LED lamp is defective.
Call customer service.
Light switch is jammed.
Check whether it can be moved.
Display indicates “E..”.
Electronics have detected a fault.
Call customer service.
Display indicates
“LOWPOWER”.
The mains voltage falls below
the permitted limiting value.
When the mains voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
Display indicates “HIGHVOLT”.
The mains voltage exceeds
the permitted limiting value.
When the mains voltage reaches the stipulated
value again, the warning message goes out.
If the warning message lasts for longer, inform
the energy supply company.
Fault
Possible cause
Remedial action
No water can be drawn, ice is
however given out.
Fault with the appliance.
It is necessary to inform customer service!
Ice maker/ice and water
dispenser does not work.
Ice maker is not connected to the mains
supply.
Call customer service.
Ice maker does not receive any fresh
water.
Ensure that the water is properly connected.
The freezer compartment temperature is
too warm.
Check freezer compartment temperature and,
if required, set slightly colder.
No water or ice is given out at
the dispenser.
Childproof lock is activated.
Deactivate the lock.
Water tank fills itself up.
When first used, it takes approx. 2 minutes until
the water tank is filled.
The appliance or ice maker has only just
been switched on.
Approx. 24 hours is needed until ice production
starts.
A lot of ice has been taken.
Approx. 24 hours is needed until the ice cube
container is filled.
Low water pressure.
Connect the appliance to the stipulated water
pressure only (see chapter Connecting
the appliance, section Water connection).
Screen on the water supply is dirty.
Call customer service.
