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Simple troubleshooting
en
Simple troubleshooting
Simple troubleshooting
Problem
Cause
Solution
The personally selected capacity is not
reached. Coffee dispensing slows to a
trickle or stops completely.
Grinding level is too fine. The
ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Heavy build-up of limescale in the
appliance.
Descale the appliance as described in the
instructions.
The brewing unit is soiled.
Clean the brewing unit.
The hot water is milky or tastes of milk or
coffee.
The milk hose has not been
removed.
Remove the milk hose from the milk container.
Milk or coffee residue in the bev-
erage dispenser.
Clean the beverage dispenser.
The coffee has no crema.
Unsuitable type of coffee.
Use a type of coffee with a higher proportion
of robusta beans.
The beans are no longer fresh for
roasting.
Use fresh beans.
The grinding level is not suitable
for the coffee beans.
Set a finer grinding level.
The coffee is too "acidic".
The grinding level is too coarse.
The ground coffee is too coarse.
Adjust the grinding level to a finer setting.Use
finer ground coffee.
Unsuitable type of coffee.
Change the type of coffee.
The coffee is too "bitter".
Grinding level is too fine. The
ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Unsuitable type of coffee.
Change the type of coffee.
The coffee tastes burnt.
The brewing temperature is too
high.
Reduce the temperature.
Grinding level is too fine. Ground
coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Unsuitable type of coffee.
Change the type of coffee.
The coffee is too weak.
Coffee strength selected is too
weak.
Use stronger coffee.
Ground coffee drawer blocked
with ground coffee.
Remove the ground coffee drawer, clean and
dry it thoroughly.
The ground coffee gets stuck in the
ground coffee drawer.
The ground coffee sticks
together.
Do not compact the ground coffee in the
ground coffee drawer.
The ground coffee drawer is
damp.
Remove the ground coffee drawer, clean and
dry it thoroughly.
The water filter does not stay in position
in the water tank.
The water filter is not mounted
correctly.
Firmly press the water filter straight down into
the tank connection.
The bean container sticks when inserted. There are beans in the housing.
Remove beans.
The coffee residue are not compact and
are too wet.
The grinding level is set too fine
or coarse, or not enough ground
coffee has been used.
Set a coarser or finer grinding level or use
2 level measuring spoons of ground coffee.
The grinding level adjustment is stiff.
Too many beans in the grinding
unit.
Dispense a beverage made from coffee beans.
Only make any subsequent changes to the
grinding level in small steps.
The brewing unit cannot be inserted.
Brewing unit in the wrong posi-
tion.
Insert the brewing unit as described in the
instructions.
Brewing unit is locked.
Unlock brewing unit.
The protective cover of the brewing unit
cannot be properly attached.
Brewing unit is not locked.
Lock the brewing unit.
There is water under the drip tray.
This is condensation.
Do not insert the drip tray without the filter.
