LED Indicator
Power
LED
Stauts
LED
Type
Beeps
Description
Solution
Print Head Error
2 x 4 beeps
The printing mechanism is not
correctly closed.
Open the print mechanism and
close it again.
Print Head Error
None
High temperature at the print
head.
Once the print head has cooled
down, the printer switches to
standby mode.
Media Error
2 x 3 beeps
No ribbon is installed and the
printer displays an error.
Make sure that the printer is set to
direct thermal printing mode.
The ribbon is finished or the
label supply hub is not moving.
Replace the ribbon roll.
Media Error
2 x 2 beeps
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor
still does not detect the paper, run
the auto-detection function again.
Paper is finished.
Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
platen roller; the sensor cannot
detect a gap or black mark
between the labels; there is no
paper. Please reset the sensor.
File Error
2 x 2 beeps
The memory is full. The printer
prints the message “File
System full”.
Delete unnecessary data or install
additional memory.
Unable to find file. The printer
prints the message “File Name
NotFound”.
Use the “~X4” command to print all
files. Then check whether the files
exist and whether the names are
correct.
A file of the same name already
exists. The printer prints the
message “Duplicate Name”.
Change the name of the file and try
storing it again.
11
Printer Settings and Control
Error Alerts
In the event of a problem that prevents the normal functioning of the printer, you will see an error message
on the LED indicators and hear some beep signals. Please refer to the below table for common error alerts.
Button Functions
1. Feed
When the printer is ready (Power LED is solid green), press
the FEED button, and one label will be fed through the printer.
2. Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the
label height to the printer.