Problem
Solution
The printer is switched on but the
LED does not light up.
Check the power supply.
The LED lights up red, and printing
is interrupted.
Check the software settings (driver settings) or command codes.
Look for the error alert in the table on page 11, Error Alerts.
Check whether the print mechanism is closed correctly.
The label stock passes through the
printer but no image is printed.
Please make sure that the label stock is loaded the right way up
and that it is suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable printing mode.
The label stock jams during
printing.
Clear the paper jam. Remove any label material left on the thermal
printhead and clean the printhead using a soft lint-free cloth dipped in
alcohol.
There is no printed image on some
parts of the label.
Check whether any label material or ribbon is stuck to
the thermal printhead.
Check for errors in the application software.
Check whether the starting position has been set incorrectly.
Check the ribbon for wrinkles.
There is no printed image on part of
the label, or the image is blurred.
Check the thermal printhead for dust or other dirt.
Use the internal “~T” command to check whether the thermal printhead
will carry out a complete print job.
Check the quality of the print medium.
The printed image is positioned
incorrectly.
Check whether there is paper or dust covering the sensor.
Check whether the label stock is suitable. Contact your supplier.
Check the paper guide settings.
A label is skipped during printing.
Check the label height setting.
Check whether there is dust covering the sensor.
Run the auto-detection function.
The printed image is blurred.
Check the darkness setting.
Check the thermal printhead for dust or dirt.
The cutter does not cut off the
labels in a straight linen (optional).
Check whether the label stock is positioned straight.
The cutter does not cut off the
labels completely (optional).
Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels
are not fed through or cut off
incorrectly (optional).
Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning correctly.
The label dispenser is not
functioning normally
(optional).
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned correctly.
13
Maintenance and Adjustment
Troubleshooting
