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Frequently Asked Questions

Problems with Connectivity

iPad

App

If you do not see your G-CONNECT device in listed on the Device Selection page of the
iPad App, make sure that the G-CONNECT is powered on and that you are connected
to the G-CONNECT Wi-Fi

network and within range of the G-CONNECT device. You can

check your Wi-Fi Settings on the ‘Settings – Wi-Fi’ icon on your iPad.

Web Application

Verify that you are actually connected to the device under Wireless Networks on your
Mac

or Windows

personal computer. You may have lost connection to the device, which

would produce a 404 Error page.

Use with Apple Time Machine

You can use your G-CONNECT to perform Apple Time Machine Backups. Please go to the
following link for more information on Apple Time Machine:

g-technology.com/support/g-connect

Drive Formatting

Out of the box, the G-CONNECT device is ready for use with Mac OS X

and Windows

systems and comes formatted as FAT-32, which is ideal for cross-platform use.

Links to Support Page

For more information, please visit our online technical support page for videos, FAQ’s and
other supporting documentation at

g-technology.com/support/g-connect

Содержание G DRIVE

Страница 1: ...Wireless Storage for your iPad or iPhone PRODUCT MANUAL g technology com ...

Страница 2: ... Media Browser 34 Overview of iPad iPhone App 35 Launch the iPad App 36 Getting Started 39 Navigation Bar 40 Preferences iPad App 41 Main User Interface UI 42 Header Bar 43 Offline Mode 44 Unique G CONNECT Features 45 Stream Content to Other Devices 46 Create a Wi Fi Hotspot 46 Private and Public Content 47 Provide Guest Access 47 Offline Mode for iPad 48 Additional Resources 49 Connecting to the ...

Страница 3: ...Safety General Use Safety Precautions p 4 FCC Statement p 5 Removing the Battery for Recycling p 7 ...

Страница 4: ...wet conditions Never place objects containing liquids on the device as they may spill into its openings Ventilation Place the G CONNECT device in a ventilated area The device should never be placed near or over a radiator or heat source Temperature Do not expose the G CONNECT device to temperatures outside the range of 5 C to 35 C 41 F to 95 F or to operational humidity beyond 5 80 non condensing ...

Страница 5: ...t interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and recei...

Страница 6: ...firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user Industry Canada This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause u...

Страница 7: ... Separate the top cover from the rest of the device using a screwdriver or small knife Note There are multiple plastic latches around the edge of the device These will likely break as you separate the cover 3 Remove the electronics assembly from the case This is held together by four rubber bumpers and will lift out straight upwards from the case 4 Disconnect the two Wi Fi antenna cables and then ...

Страница 8: ...Welcome to G CONNECT Introduction p 9 System Requirements p 10 Hardware Specifications p 11 ...

Страница 9: ...ser interface so that your experience is complementary Using these applications allows you to easily access personal content such as photos music videos and documents stored on the G CONNECT With G CONNECT you can create a private Wi Fi hotspot to access the Internet and share it with others You can also share specific content stored on G CONNECT with friends and family by giving them Guest access...

Страница 10: ...ntel processor based Mac Windows XP Windows Vista or Windows 7 iPhone and iPad iOS operating systems 4 35 Web Browser Support Microsoft Internet Explorer 8 0 Mac Safari 5 0 Mozilla Firefox 4 0 Google Chrome 10 0 Minimum System Requirements Windows users Computer systems running Windows XP Windows Vista or Windows 7 and available USB 2 0 port Mac users Computer systems running with Mac OS 10 5 8 or...

Страница 11: ...Welcome to G CONNECT Hardware Specifications The following items are included in your G CONNECT box Product Features Diagram The following diagram will help you become familiar with your new G CONNECT device ...

Страница 12: ... The Wi Fi button is used to enable disable Wi Fi and the device If you need to perform a factory reset on your G CONNECT press and hold the Wi Fi button until the Status LED on the front of the device begins to flash See details in the FAQ s Factory Reset section of this manual Power Port Connect the device to the power adapter to enable wireless access USB Port On the rear of the device is a USB...

Страница 13: ...14 STEP 2 Connect toWireless Network p 14 STEP 3 SetupYour Device p 16 Add Content to G CONNECT p 19 Copy Content in USB Mode p 20 Copy Content as a Network Drive Mac p 21 Copy Content as a Network Drive Win p 22 Upload Files withWeb Application p 24 ...

Страница 14: ...y pressing and holding down the Power button for one second The Status and PWR HDD status indicators will begin to illuminate The Status light will continue to flash for a few moments indicating that your device is powering on Note To turn the device Off press and hold down the Power button again for approximately one second The Power HDD light will brighten and then the Status light will blink ra...

Страница 15: ...e G CONNECT XXXX wireless network open a new browser window and type http www gtech connect com to go to the G CONNECT Welcome page Select the Click here to begin link to start the Setup process Windows PC If you are using Windows PC go to your bottom taskbar and double click to open the Wireless Network Connection Status icon Click on the View Wireless Networks button to choose a wireless network...

Страница 16: ...ame of the G CONNECT wireless network You can leave this as the default or change it to something more meaningful to you Next create a password The password must be at least eight characters in length and include at least one numeric character Retype your password in the Confirm Password field and make certain to write down this information in a safe place for later use If you have chosen to chang...

Страница 17: ...ord Hint The Password Hint is not required but is helpful if you lose or forget your Admin password 3 Checkboxes There are two checkboxes at the bottom of the Setup page The first checkbox will let you enter a valid email address to receive HGST updates and promotional information If you would like to participate please enter a valid email address that you would like this information sent to The s...

Страница 18: ...default Wireless Network SSID name during the Setup process once you click on the Submit button your current G CONNECT XXXX Wi Fi network will be dropped You will receive a dialog box message asking you to re connect to the new network name Connect to the new network name in your View Wireless Networks screen Once you are connected to the new Wireless Network SSID Name the dialog box will display ...

Страница 19: ... Photos You can store different types of image files in this folder such as JPG or TIFF Public The Public folder is a way for the Admin user to share content stored on his G CONNECT with Guest users This folder is viewable by both the Admin and Guest users It also contains another set of sub folders which includes Documents Music Photos Apple Time Machine Backup and Videos which can be used to org...

Страница 20: ... the Y Cable into your personal computer and the third into your G CONNECT 3 Your G CONNECT should now appear as a drive on your desktop if using a Mac and in Computer if using a Windows PC 4 Drag and drop files from your personal computer into the default folder types on the G CONNECT It is recommended but not required that you use these folders to organize your files As an Admin user files can b...

Страница 21: ... SSID through your Wireless Network Manager 2 Next open a Finder window You will see G CONNECT listed under Shared in the left pane Select G CONNECT from the list and click Connect As 3 Enter the G CONNECT Username Admin or Guest and Password that you use for the iPad iPhone App or Web Application then click Connect 4 The G CONNECT appears on your Mac Desktop You can now transfer files to and from...

Страница 22: ... network drive Here are the steps on a Windows machine 1 First select your G CONNECT Wireless Network SSID through your Wireless Network Manager 2 Next click the Computer icon then click on Map Network Drive 3 You will be prompted to enter a server to connect to Enter the same address you would use to connect through the Web Application 172 16 0 1 admin ...

Страница 23: ...o the server Enter the G CONNECT Username Admin or Guest and Password that you use for the iPad iPhone App or Web Application 5 After clicking Ok the G CONNECT drive will appear in Computer as a drive You can now transfer files to and from the device like any directly attached drive ...

Страница 24: ...les directly to the device by using the G CONNECT Web Application Upload feature We recommend this if you have an individual file or small groups of files This is a perfect option for users who are on the go Instructions for the Web Application are in the next section of this manual ...

Страница 25: ...Application Sign into Web Application p 26 Admin and Guest Users p 26 Getting Started p 27 User Interface p 28 Navigation Bar p 29 Header Bar p 30 Main User Interface UI Screen p 31 File Browser p 33 Media Browser p 34 ...

Страница 26: ...in as Admin or Guest The Admin user is the owner of the G CONNECT device The Admin user may give friends and family access to his G CONNECT by sharing the Guest password with them Guest users will be able to view content located in the Public folder Note The Wi Fi password is used both as the password to the Wireless Network and the password to the Guest account If Guest Access is not enabled then...

Страница 27: ...line resources please visit the following links Video Tutorials Click this icon to view informational videos tips and tricks for the G CONNECT device The URL to this page is g technology com support g connect iPhone iPad App Click on this icon to take you to the Apple iTunes page to download the iPad and iPhone application This app is free and can be downloaded from the Apple App Store directly to...

Страница 28: ...cation User Interface The G CONNECT Web Application offers an intuitive User Interface UI allowing you to browse play and manage your content There are three main areas of the interface Navigation Bar Header Bar and the Main UI ...

Страница 29: ...me to G CONNECT page File Browser Use File Browser to find and manage content on your device based on a folder structure Photos Filters the photo media types on your device such as JPEG PNG and TIF file types and displays thumbnails of the photos Music Filters the music media types on your device such as MP3 and M4A files Videos Filters the video media types on your device such as MOV and MP4 file...

Страница 30: ...rch field Enter keywords in this field to search for files on your G CONNECT Click on the magnify glass or hit the ENTER on your keyboard to execute the search Preferences Admin users can access the Preferences link to update device settings such as their passwords Help Navigates you to the G CONNECT Support page for more detailed support information Sign Out Allows you to sign out of the Web Appl...

Страница 31: ...vice When you click a link in the Navigation Bar the Main UI will display the related content in a browsing view The default view upon signing into the Web Application is the Welcome to G CONNECT section The Main UI has two viewing modes Thumbnail Viewing mode and List Viewing mode You can switch back and forth between the two using the buttons on the screen ...

Страница 32: ...e List Viewing Mode List Viewing mode displays media files in a row and column format Each row contains a small thumbnail image alongside the file name file date and file size Each column heading allows you to sort the content in this view only The Main UI contains functions that allow you to sort content view content in different filtered modes as well as delete files Some of the functions will b...

Страница 33: ... your view This is available in both the Thumbnail and List Viewing modes Create New Folder Use this button to create a new folder Click on the CREATE button to create the folder Note If you are at the top level of the File Browser a new folder is created at the root level Upload Files Use this button to open a dialog box to upload files from your computer to your G CONNECT device The Browse butto...

Страница 34: ... which the content on the device was taken or modified Filter Select Months This filter option is available in the List Viewing mode for Photos Videos and Documents only This dropdown list will display a list of all months in the calendar year Display of Selected Items Text information showing the amount of files selected if any Filter Albums Artists and Songs This filter option is available in th...

Страница 35: ...Overview of iPad iPhone App Launch the iPad App p 36 Getting Started p 39 Navigation Bar p 40 Preferences iPad App p 41 Main User Interface UI p 42 Header Bar p 43 Offline Mode p 44 ...

Страница 36: ...ling or when you don t have your personal computer with you These apps are free and can be downloaded from the Apple App Store on your device or personal computer through iTunes In this chapter we refer to working in the iPad App but the operation of the iPhone App is similar Launch the iPad App Locate the G CONNECT icon on your iPad and tap to begin ...

Страница 37: ...ed to your G CONNECT Wireless Network You should see your device listed here Note If there are multiple G CONNECT devices within range that are connected to the G CONNECT Wireless Network they will be displayed in a list format Note If you do not see your G CONNECT device listed you may not be connected to the wireless network Go to the Settings icon on your iPad and verify that you are connected ...

Страница 38: ...he password to the Wireless Network and the password to the Guest account See the Provide Guest Access section for more information If Guest Access is not enabled then only the Admin option will appear in the drop down field Enter your password and click on the Sign In button If you have forgotten your Admin password click on the Forgot Password link Your Password Hint will be displayed on the scr...

Страница 39: ...e Welcome to G CONNECT screen The screen contains four large icons for Photos Music Videos and Documents Clicking on these icons is a quick way to view content in each of these categories The iPad App is similar to the Web Application interface as it also has a left side Navigation Bar a Header Bar and a Main UI ...

Страница 40: ...s path displays the folder levels that a file is stored within File Browser Use File Browser to find and manage content on your device based on a folder structure Photos Filters the photo media types on your device such as JPG PNG and TIF files Music Filters the music media types on your device such as MP3 files Videos Filters the video media types on your device such as MOV and MP4 files Document...

Страница 41: ... to the new network upon saving Wi Fi Password Enter a new Wireless Network SSID password Confirm Password Confirm the new Wireless Network SSID password Guest Access Allows the admin user to turn off guest access This option is turned on by default DLNA Streaming Turns off streaming to other DLNA compliant devices from your iPad app This option is turned on by default Software Version Displays th...

Страница 42: ...a link in the Navigation Bar the Main UI will display the related content in a browsing view The Main UI has two viewing modes that present content in different layouts Thumbnail Viewing mode and List Viewing mode Users can switch back and forth between the two using the buttons on the screen The default view upon signing into the iPad App is the Welcome to G CONNECT screen ...

Страница 43: ...does not have the ability to sort content This is only available in the List Viewing mode List Viewing Mode Button List Viewing mode displays media files in a row and column format Each row contains a small thumbnail image alongside the file name file date and file size Each column heading allows you to sort the content in this view The Main User Interface UI contains functions that allow you to s...

Страница 44: ...to an offline version not connected of the G CONNECT iPad application You will come to the Welcome Screen that has four large icons for Photos Music Videos and Documents You can tap on any of the icon links to be taken directly to the specified media files stored on the iPad The left side of the screen has text links that you can tap on as well to be taken directly to the specified media files sto...

Страница 45: ...Unique G CONNECT Features Stream Content to Other Devices p 46 Create aWi Fi Hotspot p 46 Private and Public Content p 47 Provide Guest Access p 47 Offline Mode for iPad p 48 ...

Страница 46: ...o remove the folder from being shared in the future the Admin can go to the Streaming Folders tab of the Preferences page This page will display a list of folders that are shared to iTunes and other DLNA compliant devices Hover over each folder to see a Remove button to un share the folder You can completely disable streaming by un checking the Enable DLNA iTunes streaming on the Ethernet port DLN...

Страница 47: ...Private Within the Public folder is a set of four default category folders Photos Music Videos and Documents which is a good system for organizing content Provide Guest Access As an Admin user you can give friends and family access to your G CONNECT as a Guest user Any content you place in the Public folder on your G CONNECT will be accessible by Guest users By default Guest access is enabled The ...

Страница 48: ...o save files for viewing in Offline Mode you must select a file and view the Actions Menu for that file Within the Actions Menu is an option for Save to G CONNECT app in the mobile G CONNECT application In order to view these files you will access the iPad icon Any content saved to the mobile G CONNECT app is viewable when you do not have a connection to your G CONNECT ...

Страница 49: ...ces Connecting to the Internet p 50 Web Application Preferences p 50 How to View Files Web Application p 55 How to View Files iPad App p 56 Sharing Files p 57 Uploading Files Web Application p 57 Downloading Files p 58 ...

Страница 50: ...s link The Preferences page in the web application is viewable only to the Admin user and allows them to update user and device preferences for the G CONNECT The Preferences page is organized into five tabs with SAVE and CANCEL buttons on each tab The Save button will apply the change while the Cancel button will take the Admin user out of the Preferences and back to media browsing Note There is a...

Страница 51: ...change the Wireless Network SSID Name you will need to reconnect to the network upon saving your changes Change Your Wireless Guest Password This field displays the current password for your G CONNECT Wireless network To change the password enter a new password in the Password field and then retype it in the Confirm Password field Click the Save button to save your new password Passwords must be 8...

Страница 52: ...aracters and contain at least one numeric character The Admin s current Password Hint will appear in the Password Hint field To update this delete the text in the field and enter a new hint Save to apply all changes Options Tab The Options tab displays the current date and time information which is already set You can also update your current time zone here This tab also includes a checkbox option...

Страница 53: ...ed REMOVE button Folders are added to this Streaming list with the Streaming Share button in the File Browser Enable DLNA iTunes Streaming on the Ethernet Port checkbox This checkbox is turned on by default and allows DLNA and iTunes streaming from the G CONNECT over the Ethernet port DLNA and iTunes streaming is always turned on for Wi Fi connections Un check the checkbox to turn off DLNA iTunes ...

Страница 54: ... CONNECT software such as the Software version API version and links to the Terms of Use and Privacy Policy Capacity Gauge Each tab of the Preferences pages shows a Capacity Gauge This is a horizontal bar displaying the total storage capacity of your G CONNECT device and a breakdown of the media types currently stored ...

Страница 55: ...close out of the zoomed view Single clicking on a music thumbnail will launch the G CONNECT Music Player where you will have easy to use functions such as Pause Play Repeat and Volume Control Single clicking on a video thumbnail will launch the video Single clicking on a document thumbnail will ask you to open it in a corresponding application or to save the file In the List Viewing mode there is ...

Страница 56: ...r later viewing Save to G CONNECT app Saves the photo to the Offline Mode library where you can access the file for later use Add to My Favorites Saves a copy of the photo to the Photos My Favorites folder on your G CONNECT Single clicking on a Music thumbnail will launch the G CONNECT Music Player where you will have easy to use functions such as Play Pause and Time length of the song Single clic...

Страница 57: ... Power off the G CONNECT device and disconnect the power adapter Plug the two identical ends of the USB Y cable into your personal computer and the third end of the cable into your G CONNECT device Note Files added into the top level folders are Private and visible by the Admin user only Files added under the Public folders are accessible both Admin and Guest users Open the Finder on your Mac or W...

Страница 58: ...may save the file directly to your hard drive or other portable storage Downloading iPad App Using the iPad App locate the file type on the G CONNECT that you would like to download You can easily download files from the G CONNECT in either the File Manager or Media Browsing views in both the Thumbnail and the List Viewing modes To download a photo music file video or document in List Viewing mode...

Страница 59: ...ns Supported iPad Video Formats p 60 Enable Gigabit Ethernet Connection p 60 Factory Reset ResetYour Device p 61 Problems with Connectivity p 62 Use with AppleTime Machine p 62 Drive Formatting p 62 Links to Support Page p 62 ...

Страница 60: ...may not play via the G CONNECT iPad App Enable Gigabit Ethernet Connection The G CONNECT by default has the Wi Fi enabled with the Ethernet port connection as 10 100 To enable the Gigabit Ethernet port you will need to turn off the Wi Fi on your device To disable the Wi Fi you will need to press and hold the Wi Fi button on the G CONNECT for 1 2 seconds The Wi Fi indicator will turn off To re enab...

Страница 61: ...k Then let go of the button 3 The reset process takes approximately two 2 minutes and will be done automatically by the device You will know the reset is finished when the Status light stops blinking 4 In a new browser window go to the Setup page at gtech connect com Note When you reset your device certain information that had been entered during setup and use will not be saved You will need to ru...

Страница 62: ...n your Mac or Windows personal computer You may have lost connection to the device which would produce a 404 Error page Use with Apple Time Machine You can use your G CONNECT to perform Apple Time Machine Backups Please go to the following link for more information on Apple Time Machine g technology com support g connect Drive Formatting Out of the box the G CONNECT device is ready for use with Ma...

Страница 63: ...Support Warranty Technical Support p 64 LimitedWarranty p 65 Copyright p 67 ...

Страница 64: ...If you encounter any difficulties while installing or the G CONNECT device please contact G Technology Technical Support at g technology com support contact_support When contacting Technical Support it s best to be in front of your computer and have the following information available Serial number on bottom of unit of your G CONNECT device Operating System and version Computer model List of other...

Страница 65: ...sured from the date of sale from HGST to the authorized distributor What does this limited warranty not cover The limited warranty does not cover damage resulting from commercial use misuse accident modification or alteration to hardware or software tampering unsuitable physical or operating environment beyond product specifications improper maintenance or failure caused by a product for which HGS...

Страница 66: ...er at HGST shipping point You are responsible for importation of the replaced product if applicable HGST will not return the original drive to consumers therefore the consumer is responsible for moving data to another media before returning Data Recovery is not covered under this warranty and is not part of the warranty returns process HGST warrants that the replaced products are covered for the r...

Страница 67: ...ng environment and formatting Copyright One gigabyte GB is equal to one billion bytes when referring to hard drive capacity Accessible capacity will vary depending on the operating environment and formatting Design by G Technology in California G CONNECT and G Technology are registered trademarks of HGST Inc and its affiliates in the U S and other countries Apple Mac FireWire MacBook Pro Time Mach...

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