FAQ and Solution
Q: Does this display feature touch function?
A: No, this 15.6” portable monitor doesn't support touch.
Q: Can iPhone and iPad be directly connected to the display?
A: No, you need to purchase and use a lightning to hdmi adapter.
Q: My phone is a Google brand, but I cannot connect it directly to the display
？
A: Some Google phones cannot be connected directly to the display. The mobile phone
interface needs to support USB3.1 in order to connect directly to the display. Please
confirm if your mobile phone supports it.
Q: My computer and monitor are connected with a type c to type c cable, showing "No
Signal" or "Power Saving Mode", how can I solve it?
A:
①
The computer interface needs to support Thunderbolt 3. Please confirm whether
your computer supports Thunderbolt 3.
②
Please check whether the connection method is wrong.
③
You need to connect the monitor with the other side of the type c cable
④
If you have other equipment at home, you can try another device.
⑤
If the above operation still can not solve the problem, please tell us, we will give you
the perfect solution within 12 hours.
Q: My camera and monitor are used together, but there is no display. What can I do?
A:
①
Not all cameras can be directly connected to the monitor, it is determined by the
camera model.
②
Please tell us your camera model and interface, we will help you solve it within 12
hours.
Q: The monitor flickers and keeps switching on and off. How to solve it?
A:
①
This phenomenon is insuffcient power supply to the monitor. Please connect an
external monitor power supply to solve this problem.
②
If the above operation still can not solve the problem, please tell us, we will give you
the perfect solution within 12 hours.
FAQ and Solution
If you have any other questions, please let us know. Your question is
very important to us. We will give you the perfect solution within 12
hours, and your questions can help us to perfect every detail. Will
help us do better and better, thank you very much!
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Q: How to solve the abnormal display of the monitor?
A: This phenomenon may be caused by interference from other devices, or it may be a
problem with your device.
①
If there is interference from other devices, you can temporarily remove it.
②
If you have other computer equipment at home, you can try to connect with another
device.
③
If the situation is still the same, please tell us, we will give you the perfect solution
within 12 hours.
Q: Is there anyway to save the settings on this monitor?
A: When you connect this monitor to your device with one single USB C cable, “Power
Saving Mode” will be activated automatically and under this mode, all changes you
made will not be set. To save all the settings you made, please power the monitor
separately with the adapter we included. When charged with extra power, the “Power
Saving Mode” of this monitor will be closed automatically.
EN
