Fusion Research Studio Movie, Руководство по установке

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Chapter 10 Warranty & Returns
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Fusion ResearchOut of Warranty Repair | Studio Movie Server
How to Return a Product for Repair
You must contact Fusion’s support group at (925) 217-1233 to receive a
Return Material Authorization (RMA) number. This number is to be attached
to the outside of the shipping carton. The technical support person will give
additional instructions. Please be sure to use the original packaging when
possible, or provide adequate packaging. It is the responsibility of the
customer to insure the product arrives in secure order. Fusion highly
recommends insuring the package for an adequate amount to cover the cost
of the unit. It will be the customer’s responsibility to collect the insurance from
any claim for damage in shipping.
Out of Warranty Repair
Fusion provides out of warranty repair service on a flat-rate basis if the system
fails the system evaluation test. Minimum charges will apply to evaluate the
system. Technical support will provide information on this service at the time
of the call.
Return Policy
Fusion provides a 14-day (calendar day) refund from the date of receipt of the
product. To qualify, you must have an RMA and the product must be
undamaged and returned complete with all accessories and original
packaging. There may be a 25% re-stocking charge applied to all products
that are opened or scratched. No refunds are allowed on products that are
damaged, missing parts, missing original packaging or past the 14-day time
period.