12
Problem
Root cause
Corrective action
Remote control is
not working
Weak or defective
batteries
Replace the remote batteries.
Poor signal
Press the remote control buttons
with an even motion and gentle
pressure. Repeatedly pressing
buttons in rapid succession may
cause the remote to malfunction.
Distance
Operate the remote at a distance
less than 20 feet from the front of
the fireplace. Point the remote at the
control panel.
Troubleshooting
