11
Troubleshooting
Problem
Root cause
Corrective action
Display shows
“
”
The thermostat
sensor is broken
or disconnected.
Unplug the fireplace and remove
the back panel. Check that the
thermostat is plugged into the main
circuit board. If this does not solve
the problem, contact customer
service for a replacement thermostat
sensor.
Display shows
“
”
Manual reset
overheat
protection has
triggered.
Inspect the fireplace and check
that the air inlets and outlets are
not blocked as this may cause
overheating.
Fireplace does not
blow warm air.
Cool down cycle
Normal operation will continue for
30 seconds before shutting down.
Thermostat
setting is
preventing the
fireplace from
turning on.
Adjust the temperature setting
to ensure that the thermostat is
set higher than the current room
temperature.
The RED LED is
blinking constantly
and the blower
motor does not
start.
Proximity switch
cut off
Ensure there are no obstructions
within a minimum distance of 6
inches from the air vents. Press the
Power button to restart the fireplace.
The fireplace turns
off automatically.
The slide out
moves and
activates the
safety cut off.
Do not use the fireplace if the slide
out is not in the fully extended
position.
