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Team

PoS

3600 Series

Troubleshooting

D900000338

Issue 3

8-1

Chapter 8. Troubleshooting

8.1

Power Cannot Be Turned On

Power cannot be turned on or the unit powers off after a few minutes. The power LED next to the
power switch does not light up.

End

Power Cannot Be

Turned On

Is the power cable

connected?

Is there power to the AC

outlet?

(Test with device known to

work.)

Yes

Does the power shut off

after a few minutes?

Turn on power to the

distribution panel.

Yes

Go into the CMOS setup by hitting

“delete” during boot up and “Load

Optimized Defaults”. Does the power stay

on?

Is the cable from the

operation panel to the

HDD securely installed?

Yes

Can the power be

turned on after

replacing the power

supply unit?

Yes

Can the power be

turned on after

replacing the

motherboard?

Verify functionality after securely

installing the cable.

Yes

Can the power be

turned on after

replacing the I/O

boards?

End

Yes

Replace the controller

End

Yes

Connect the power

cable.

Note: The procedures in this chapter are intended for authorized service

personnel only.

Содержание TeamPoS 3600 Series

Страница 1: ...Installation Maintenance Manual TeamPoS 3600 Series ...

Страница 2: ...TeamPoS 3600 Series Preface This page intentionally left blank ...

Страница 3: ...TeamPoS 3600 Series Preface TeamPoS 3600 Series Installation and Maintenance Manual ...

Страница 4: ...TeamPoS 3600 Series Preface This page intentionally left blank ...

Страница 5: ...ability for any error or omission The development of Fujitsu products and services is continuous and this published information may not be up to date It is important to check the current position with Fujitsu This document is not part of a contract or license save in so far as may be expressly agreed Issue Date Revision May 21 2009 1 1 August 7 2009 2 May 31 2010 3 ...

Страница 6: ... is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Radio Frequency Interference Require...

Страница 7: ...aution Danger of explosion if the Lithium Ion battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Recycle or discard used batteries according to the manufacturer s instructions Attention Risque d explosion si la pile lithium ion n est pas correctement remplacée Remplacer uniquement par une pile du même type ou d un type équivalent recommand...

Страница 8: ...allation with Other Equipment 4 7 4 9 Mains Power Cables 4 8 4 10 Warning Labels 4 8 Chapter 5 Installation 5 1 5 1 Front Panel Opening Installation Process 5 1 5 1 1 Front Panel 5 1 5 2 Removing the Motherboard Tray Assembly 5 3 5 3 Installing the Hard Disk Drives 5 6 5 4 Installing Memory 5 8 5 5 Installing the CD RW DVD Drive 5 9 5 6 Installing PCI and PCI Express Add In Card s 5 12 5 7 Install...

Страница 9: ...oard 7 28 7 8 4 Powered USB Legacy I O Board with Cash Drawer Port 7 32 7 8 5 Powered USB I O Board 7 33 7 8 6 Powered USB with Cash Drawer Port 7 37 7 9 Replacing the Power Supply 7 38 Chapter 8 Troubleshooting 8 1 8 1 Power Cannot Be Turned On 8 1 8 2 System Will Not Boot Up 8 1 8 3 Display Issues 8 2 8 4 Loss of CMOS Information 8 1 Chapter 9 BIOS Setup Procedures 9 1 9 1 Opening CMOS Setup Scr...

Страница 10: ...supports standard PC components such as high performance CPU s memory hard disk video and audio It can be used as a PC to run standard PC applications such as word processing spreadsheets etc subject to operating system and licensing restrictions This controller offers dual 3 5 hard disk drives on board LAN USB optional Powered USB and Legacy I O boards and a variety of operating systems The TeamP...

Страница 11: ...red USB Optional 24V PWR USB 12V PWR USB 12V PWR USB 12V PWR USB 12V PWR USB 12V PWR USB 12V PWR USB RS232 COM Port 3 RS232 COM Port 4 Analog RGB VGA USB STD PS 2 KB PS 2 Mouse COM 1 Line in Line out Mic In LAN USB STD USB STD USB STD RS232 COM Port 2 12V PWR USB PCIe x 1 slot PCIe x 16 slot PCIe x 1 slot CPU Celeron 440 Core 2 Duo E8400 and E7400 Dual Core E5300 OR Powered USB w Cash Drawer Port ...

Страница 12: ...ue 3 1 3 1 2 Front Panel LEDs and Switches The following graphic and table show the TeamPoS 3600 Series unit LEDs and switches HARD DISK DRIVE Channel 0 Power LED Green Reset Switch Button HDD LED USB Port HARD DISK DRIVE Channel 1 Power Switch ...

Страница 13: ...o the power supply and all DC voltages are available to the motherboard and other devices HDD LED Hard Disk Drive Outside front panel door Green Indicates hard disk drive activity USB Inside front panel door USB ports with 5V power supplied when AC power light is ON Caution It is assumed that the user of this manual fully understands and strictly adheres to proper Electrostatic Discharge ESD preca...

Страница 14: ...G CD RW DVD 24X BLK TP36XX 11003090K UPG TP36XX CD RW DVD BLK No SW Option Integration Kit 11003412 INTEGRATION LIT BLK 11003533 OPN 36XX INT KIT REAR COVR BLK Upgrade Kits Memory 11003011K UPG DIMM 1 0GB DDR2 TP36XX 11003012K UPG DIMM 2 0GB DDR2 TP36XX Upgrade Kits CPU 11003037K UPG CPU INTEL E8400 TP36XX 11003058K UPG CPU INTEL E5300 TP36XX 11003059K UPG CPU INTEL E7400 TP36XX Upgrade Kits I O B...

Страница 15: ...TeamPoS 3600 Series Overview D900000338 Issue 3 1 6 This Page Intentionally Left Blank ...

Страница 16: ...TeamPoS 3600 Series Environmental Specifications D900000338 Issue 3 2 1 Chapter 2 Environmental Specifications ...

Страница 17: ...s without rubber feet Width 340 13 38 Depth 490 19 29 Height 136 5 35 Weight kg lbs Full Configuration 13 26 7 Maintenance area mm inches Front 39 4 Rear 39 4 Right 39 4 Left 39 4 Power requirements Voltage AC100 240 Frequency 50 60Hz Dissipation power W Max 350 Temperature C F Operating 0 40 C 32 104 F Not operating 5 50 C 23 122 F Humidity Non condensing Operating 10 90 Not operating 8 95 ...

Страница 18: ...TeamPoS 3600 Series Environmental Specifications D900000338 Issue 3 2 3 This page intentionally left blank ...

Страница 19: ...3600 Series controller For all peripherals refer to the TeamPoS 3000 XL and XL2 Installation and Maintenance Manual for their dimensions TeamPoS 3600 Series Controller TeamPoS 3600 Series Controller and Integration Kit 136 5 35 without rubber feet 137 9 5 43 with rubber feet 340 13 38 490 19 29 490 19 29 142 8 5 62 450 17 72 ...

Страница 20: ...TeamPoS 3600 Series Dimensions D900000338 Issue 3 3 2 This page intentionally left blank ...

Страница 21: ...act your Help Desk for instructions Then report shortages and damages to Customer Care The customer needs to provide the sales order number and a description of the piece of equipment damaged To contact Customer care call 1 800 780 5525 and a Customer Care representative will arrange for replacement Customer Care is not responsible for equipment damaged by the customer after it is delivered If the...

Страница 22: ... original shipping container is not adequate for non palletized shipments Use the individual shipping container that you received the replacement controller in or package the unit in the original shipping container in a larger container with suitable packaging material Damage caused by an inadequate shipping container will be the responsibility of the customer It is also very important that when r...

Страница 23: ...nts are met an electrical contractor familiar with computer equipment should be hired This section provides the electrical supply data and main power cable information to prepare a site for the installation of the TeamPoS 3600 Series terminal This product is also designed for IT power systems with phase to neutral voltage of up to 240V Before installing the terminal check the power lines for loads...

Страница 24: ...or protection against electric shock certain parts of this equipment including the interface connections have been designed so that the voltage is limited to a safe value In order to maintain this protection it is essential that any equipment connected to Fujitsu products shall have interface connections which are similarly protected 4 When installing and disassembling equipment be sure to follow ...

Страница 25: ...o occur install an arrester Fujitsu supplied cables should be used to connect the system to the power supply outlet but where this is not possible the minimum requirement for the mains cables is as follows For connection to 100 240V phase to neutral power supply systems power supply cord to be rated at phase to neutral power supply systems power supply cord to be unshielded and rated at 5 amps min...

Страница 26: ... correctly secured before re connecting the power plug DO NOT obstruct any of the ventilation slots in the equipment Obstruction of these slots can cause overheating reduce equipment reliability and shorten the life of the equipment DO NOT expose the equipment to spilled liquids DO NOT replace the power cable with a different type than is called up in the instruction documentation or supplied with...

Страница 27: ...following amperage requirements Property Value or Description Grounding The terminals are Class 1 equipment and must be supplied via a socket outlet which has a protective ground contact connected to the protective ground of the terminal Power system The terminals are designed for use on a power system with a grounded neutral i e a TN or TT power system The terminals must not be directly connected...

Страница 28: ...ering country Caution The power supply cord is used as the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible 4 10 Warning Labels The equipment contains warning labels as shown below Do not remove any warning labels If these labels are damaged soiled or illegible contact your local service agent to fix them 1 5 2 6 3 7 4 ...

Страница 29: ...ly configured from the factory or at configuration centers Others will be configured during installation This section shows how to access the controller components to add or change configurations 5 1 1 Front Panel Opening the front panel gives access to the disk drives and CD RW DVD drive Caution Be sure to observe all ESD precautions and power off procedures 1 To open the front panel use your ass...

Страница 30: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 2 2 To close lift the front door and push both sides until it is firmly seated in place 3 Use the keys to then lock the front door ...

Страница 31: ...y Caution Be sure to observe all ESD precautions and power off procedures 1 Disconnect the AC power cord from the controller 2 Pull the release tabs out on both sides and turn them to disengage the lock 3 Grab the side handle by the index finger to the ring finger and put the thumb on the top cover ...

Страница 32: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 4 4 Pull the entire assembly out of the controller by holding the top cover by the thumb and pulling the side handle ...

Страница 33: ...00338 Issue 3 5 5 5 To reinstall slide the motherboard assembly back into the chassis 6 Push in firmly until motherboard assembly engages then lock into place by releasing the locks on the rear of the controller 7 Reconnect the power cable ...

Страница 34: ...supported by Fujitsu It is highly recommended that only trained service personnel replace the hard disk drives 1 Open the front panel See Section 5 1 2 Remove the disk drive filler plate from the controller chassis 3 Attach hard disk drive to hard drive bracket by pulling on the release band on both sides in order for the drive to fit and secure itself in the hard drive bracket When the released b...

Страница 35: ...lation D900000338 Issue 3 5 7 4 Slide the hard drive into the controller hard drive slot until it cannot go in any further 5 Press down firmly on the latch to make the drive lock in place 6 Close the front panel See Section 5 1 ...

Страница 36: ...e controller 2 Remove the motherboard tray assembly See Section 5 2 3 Insert memory or additional memory into an empty socket There is only one way the memory stick will fit 4 Push down on memory until both sides lock into place Check to make sure that both levers for the socket are seated towards the center 5 Reinstall the motherboard assembly See Section 5 2 Install memory in this order 4 Memory...

Страница 37: ...tions and power off procedures 1 Disconnect the AC power cord from the controller 2 Remove the top cover by first unlocking the front key lock and depressing the buttons on either side of the controller 2 3 mm 0 1 inch 3 Slide the cover back while depressing the buttons and then lift up and take off Depress this button on both sides ...

Страница 38: ...nstallation D900000338 Issue 3 5 10 4 Remove the filler plate from the CD RW DVD drive slot 5 Slide the CD RW DVD drive into the slot from the front of the controller 6 Insert CD RW DVD drive connector into the rear of unit ...

Страница 39: ...e 3 5 11 7 Insert the other side of CD RW DVD drive cable connector into the connector on the chassis 8 Insert the retaining clips into both sides of the drive in the rear and then snap into place 9 Secure the cover of the controller back into place ...

Страница 40: ...power off procedures Viewing the backplane assembly from the rear there are four vertical slots on the right hand side for four PCI cards 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See section 5 2 or the top cover See section 5 5 3 Unlatch the locking arm from the PCI card slots PCIe x1 PCIe x1 PCIe x16 Standard PCI ...

Страница 41: ...Installation D900000338 Issue 3 5 13 4 Remove the appropriate PCI filler plate by pushing it out away from the chassis 5 Insert the PCI card into the slot and seat firmly If installing PCIe cards only use low profile cards ...

Страница 42: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 14 6 Secure the PCI locking arm back into place 7 Reinstall the motherboard assembly or top cover and secure into place ...

Страница 43: ...edures The following I O board options are available on the TeamPoS 3600 Series 1 No I O board 2 Powered USB I O board one board with 6 powered USB ports 3 Legacy I O board one board with 3 RS232 ports and 2 powered USB ports 4 Powered USB Legacy I O board 8 powered USB ports and 3 RS232 ports 5 Powered USB with Cash Drawer Port one board with 5 powered USB ports and one RJ25 Port ...

Страница 44: ...900000338 Issue 3 5 16 6 Powered USB with Cash Drawer and Legacy I O Board 7 powered USB ports and one RJ25 Port and 3 RS232 ports 5 7 1 No I O Board Backplane assembly will have one filler plate that covers the entire I O board opening ...

Страница 45: ... Caution Be sure to observe all ESD precautions and power off procedures The Powered USB Legacy I O board has 8 powered USB connections installed and 3 RS232 ports 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 ...

Страница 46: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 18 3 Connect the data cables to the I O board 4 Insert the I O board into the fitted slots on the motherboard assembly ...

Страница 47: ...3600 Series Installation D900000338 Issue 3 5 19 5 Secure the I O board with two screws 6 Connect the power cables to the I O board 7 Connect the 3 I O cables to appropriate slots on the motherboard Power ports ...

Страница 48: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 20 8 Reinstall the motherboard or top cover assembly Connect the I O board connectors here ...

Страница 49: ...ther provide 5 V on pin 9 of DB9 connector or provide the RI signal on that pin Default is set as RI on that pin Jumpers CN7 CN8 and CN9 enable the DCD signal on pin 1 of the DB9 connector and should remain in this default position The Jumper CN6 shown in below picture is between pin 2 and pin 3 JUMPER CN4 JUMPER CN7 JUMPER CN5 JUMPER CN8 JUMPER CN6 JUMPER CN9 ...

Страница 50: ...sure to observe all ESD precautions and power off procedures The Powered USB I O board has 6 powered USB connections installed 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Connect the data cable to the I O board ...

Страница 51: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 23 4 Insert the I O board into the fitted slots on the motherboard assembly 5 Secure the I O board with two screws ...

Страница 52: ...on D900000338 Issue 3 5 24 6 Connect the power cable to the I O board 7 Connect the I O cable to appropriate slot on the motherboard 8 Reinstall the motherboard or top cover assembly Power ports Connect the I O board connector here ...

Страница 53: ...ower off procedures The Legacy I O board has 2 powered USB connections installed and 3 RS232 ports For Legacy I O board jumper settings refer to section 5 7 2 1 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Connect the data cables to the I O board ...

Страница 54: ...0 Series Installation D900000338 Issue 3 5 26 4 Insert the I O board into the fitted slots on the motherboard assembly 5 Secure the I O board with two screws 6 Connect the power cable to the I O board Power ports ...

Страница 55: ...mPoS 3600 Series Installation D900000338 Issue 3 5 27 7 Connect the I O cables to appropriate slot on the motherboard 8 Reinstall the motherboard or top cover assembly Connect the I O board connectors here ...

Страница 56: ... Be sure to observe all ESD precautions and power off procedures The Powered USB Legacy I O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 ...

Страница 57: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 29 3 Connect the data cables to the I O board 4 Insert the I O board into the fitted slots on the motherboard assembly ...

Страница 58: ...5 30 5 Secure the I O board with two screws 6 Connect the power cables to the I O board 7 Connect the 3 I O cables to appropriate slots on the motherboard 8 Reinstall the motherboard or top cover assembly Power ports Connect the I O board connectors here ...

Страница 59: ... The Powered USB Legacy I O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Connect the data cables to the I O board 4 Insert the I O board into the fitted slots on the motherboard assembly ...

Страница 60: ...3600 Series Installation D900000338 Issue 3 5 32 5 Secure the I O board with two screws 6 Connect the power cables to the I O board 7 Connect the 3 I O cables to appropriate slots on the motherboard Power ports ...

Страница 61: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 33 8 Reinstall the motherboard or top cover assembly Connect the I O board connectors here ...

Страница 62: ...e terminal is configured in a stacked condition Six rubber feet are pre installed on the bottom plate Two spacers and two thumbscrews are provided for installation on top of cash drawers Note Use the screws provided in the kit for attaching integration brackets and accessories 1 Integration kit parts Top plate front panel end and front panel bracket Bottom Plate and Side Plates ...

Страница 63: ...tallation D900000338 Issue 3 5 35 2 Assemble side plates together with the bottom plate by using the screws provided Place bottom plate over the edge of a table to make installing the first side plate easier Back Panel Option ...

Страница 64: ... 3 Assemble the front panel end and the front panel bracket together 4 Place the assembled front panel end and bracket onto the bottom plate Screw the bracket together with the front panel Insert the front panel bracket into the small pin on the bottom plate ...

Страница 65: ...00 Series Installation D900000338 Issue 3 5 37 5 Place top plate and secure it with screws provided Make sure the pin on the top plate is inserted into the front panel bracket 6 Integration Kit assembly completed ...

Страница 66: ...PoS 3600 Series controller push down the spring loaded plunger with a pen or other tool and rotate the front panel clockwise until it locks into place Push down the spring loaded plunger with a pen or other tool and rotate the front panel clockwise until it locks into place ...

Страница 67: ...ion D900000338 Issue 3 5 39 8 Remove the 4 rubber feet from the controller 9 Slide the controller into the integration kit until it stops 10 Then push the spring plunger down and rotate the panel counterclockwise back into position ...

Страница 68: ...ocked in position and flush with the controller front panel 12 Back panel is available if customers prefer to cover the rear end of the integration kit to provide cable security and pleasant visual presentation 13 Take the back panel and approach the rear end of the integration kit ...

Страница 69: ...338 Issue 3 5 41 14 Note that there are two hooks on the back panel 15 Make sure to attach the hooks on the back panel to the U opening on the rear end of the integration kit 16 Push the panel down to secure the panel onto the integration kit ...

Страница 70: ...TeamPoS 3600 Series Installation D900000338 Issue 3 5 42 17 Back panel installed 18 When removing the back panel push up on the panel to release the hooks from the U opening 19 Remove the back panel ...

Страница 71: ...ion kit if the cables are short remove the cables at the back panels first 21 And then either pull the controller from the front or push the controller from the back away from the integration kit for complete removal 22 If the cables attached are long enough they can be left on the controller when removing ...

Страница 72: ...D900000338 Issue 3 5 44 23 If you receive the shipment of the controller already installed in an assembled integration kit remove the 3 security shipping screws at the bottom of the integration kit to allow the controller to be removed ...

Страница 73: ...ripherals to prevent the cables from being accidentally disconnected Disconnecting and connecting cables except USB cables while the power is on could cause damage to the terminal and its peripherals 3 Do not expose the terminal to liquids Although the units are designed to resist liquids from entering the internal components liquids should be kept away from the terminal 6 1 2 Power ON and OFF Seq...

Страница 74: ...tor display CRT or LCD Note that the Model VF60 two line alphanumeric display does not display error messages 6 1 4 Powering OFF 1 Press the ON OFF switch Note Some peripherals such as scanners and scales may be separately powered Note Depending on the CMOS setting a momentary depression of the switch may signal the application to shut the unit down which could take a few minutes If power is not i...

Страница 75: ...ware monitoring section of the CMOS 7 1 1 Power ON and OFF Sequence This section presents the general procedures for powering ON and powering OFF the TeamPoS 3600 Series controller The instructions in this section assume that the terminal operating system and the application software have been installed For any additional power up procedures dictated by the retail application refer to the manuals ...

Страница 76: ... errors detected on power up will appear on the operator display LCD Note that the model VF 60 two line alphanumeric display does not display error messages Note Depending on setup a momentary depression of the switch may signal the application to shut the unit down which could take a few minutes If power is not immediately turned off either wait for the application to shut the unit down or keep t...

Страница 77: ...precautions and power off procedures Before installing a new motherboard ensure that the replacement motherboard jumpers have been set correctly See Section 7 2 1 Motherboard Layout 1 Disconnect the power cable from the controller 2 Remove the motherboard tray assembly See Section 5 2 or the top cover See Section 5 5 3 Remove the CPU fan heat sink PCI and the I O board See Sections 7 3 and 7 8 4 D...

Страница 78: ...stall on the new motherboard See appropriate sections of this chapter for removal and replacement instructions 6 Insert the replacement board onto the chassis and secure with nine screws Remove these 9 screws Note When replacing the CPU do not reuse the existing heat sink without having proper heat sink compound for heat dissipation Otherwise damage to CPU could result Note When holding Motherboar...

Страница 79: ...38 Issue 3 7 5 7 Reconnect the all disconnected devices Reinstall any other optional hardware See note above 8 Reinstall the motherboard tray assembly or the top cover 7 2 1 Motherboard Layout CN3 jumper setting 1 2 Normal 2 3 Clear CMOS CN5 ...

Страница 80: ...he heat sink and CPU are installed on the motherboard towards the rear of the motherboard just behind the memory Both parts come in the same kit 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly see section 5 2 or remove top cover see section 5 5 3 Disconnect the power connector for the CPU fan Remove the fan power connector ...

Страница 81: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 7 4 Remove the heat sink by loosening the 4 spring loaded screws that attach it to the motherboard Remove these 4 screws ...

Страница 82: ...pen the CPU cover by pressing down on the lever to the left and unlatching it 6 Place the new CPU on the CPU socket 7 Place the CPU on the socket with the arrow on the bottom left hand corner Push down and out to release the CPU latch Open the cover to the CPU ...

Страница 83: ...ottom of the heat sink cleaned with isopropyl alcohol and spread it even on the center of the device Note When replacing the CPU do not reuse the existing heat sink without having proper heat sink compound for heat dissipation Otherwise damage to CPU could result It is recommended to use Arctic Silver 5 high density polysynthetic silver thermal compound ...

Страница 84: ...t sink with the four screws attached to it Grip the heat sink bracket to hold it in place while the spring mounted screws are tightened Then reconnect the heat sink fan power connector Warning Do not plug or unplug the fan while the unit is powered on Always power down before disconnecting 11 Reinstall the motherboard assembly See Section 5 2 ...

Страница 85: ... 11 7 4 Replacing the Hard Disk Drives Caution Be sure to observe all ESD precautions and power off procedures 1 Open the front panel See Section 5 1 2 Push down on the lever and then pull up on the latch to unlock the drive Push down on the inside lever ...

Страница 86: ...enance D900000338 Issue 3 7 12 3 Slide the hard drive out of the controller hard drive slot 4 Pull on the release band on one side of the tray and then lift up and pull out 5 Replace the drive with a known good one Release band ...

Страница 87: ...7 13 6 Attach hard disk drive to hard drive bracket 7 Pull on the release band in on one side of the tray and then slide the drive into the tray Then repeat the process on the other side in order for the pins to lock into place on the drive Release band ...

Страница 88: ...nance D900000338 Issue 3 7 14 8 Slide the hard drive into the controller hard drive slot until it cannot go in any further 9 Press down firmly on the latch to make the drive lock in place 10 Close the front panel See Section 5 1 ...

Страница 89: ...oller 2 Remove the motherboard tray assembly See Section 5 2 or the top cover See Section 5 5 3 Insert memory or additional memory into an empty socket There is only one way the memory stick will fit 4 Push down on memory until both sides lock into place Check to make sure that both levers for the socket are locked into place 5 Reinstall the motherboard assembly See Section 5 2 Install memory in t...

Страница 90: ...ions and power off procedures 1 Disconnect the AC power cord from the controller 2 Remove the top cover by first unlocking the front key lock and depressing the buttons on either side of the controller 2 3 mm 0 1 inch 3 Slide the cover back while depressing the buttons and then lift up and take off Depress this button on both sides ...

Страница 91: ...000338 Issue 3 7 17 4 Disconnect the retaining clips into both sides of the drive in the rear 5 Disconnect the CD RW DVD drive connector into the rear of unit 6 Slide the CD RW DVD drive out from the slot from the front of the controller ...

Страница 92: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 18 7 Slide the replacement CD RW DVD drive into the slot from the front of the controller 8 Insert CD RW DVD drive connector into the rear of unit ...

Страница 93: ...eamPoS 3600 Series Maintenance D900000338 Issue 3 7 19 9 Insert the retaining clips into both sides of the drive in the rear and then snap into place 10 Secure the cover of the controller back into place ...

Страница 94: ...tions and power off procedures Viewing the backplane assembly from the rear there are four vertical slots on the right hand side for four PCI cards 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See section 5 2 or the top cover See section 5 5 3 Unlatch the locking arm from the PCI card slots ...

Страница 95: ...mPoS 3600 Series Maintenance D900000338 Issue 3 7 21 4 Remove the PCI card from the slot 5 Insert the replacement PCI card into the slot and seat firmly If installing PCIe cards only use low profile cards ...

Страница 96: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 22 6 Secure the PCI locking arm back into place 7 Reinstall the motherboard assembly or top cover and secure into place ...

Страница 97: ...board with 6 powered USB ports 3 Legacy I O board one board with 3 RS232 ports and 2 powered USB ports 4 Powered USB Legacy I O board 8 powered USB ports and 3 RS232 ports 5 Powered USB with Cash Drawer Port one board with 5 powered USB ports and one RJ25 Port 6 Powered USB with Cash Drawer and Legacy I O Board 7 powered USB ports and one RJ25 Port and 3 RS232 ports 7 8 1 No I O Board Backplane as...

Страница 98: ...D precautions and power off procedures The Powered USB Legacy I O board has 8 powered USB connections installed and 3 RS232 ports 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Remove the two screws that connect the I O board to the chassis ...

Страница 99: ...38 Issue 3 7 25 4 Remove the I O board 5 Remove the power cable 6 Depress the locks on either side of the connector of the data cable and remove the cable up vertically with depressing the locks 7 Connect the data cables to the new I O board ...

Страница 100: ...0 Series Maintenance D900000338 Issue 3 7 26 8 Insert the I O board into the fitted slots on the motherboard assembly 9 Secure the I O board with two screws 10 Connect the power cables to the I O board Power ports ...

Страница 101: ...oS 3600 Series Maintenance D900000338 Issue 3 7 27 11 Connect the 3 I O cables to appropriate slots on the motherboard 12 Reinstall the motherboard or top cover assembly Connect the I O board connector here ...

Страница 102: ...D precautions and power off procedures The Legacy I O board has 2 powered USB connections installed and 3 RS232 ports 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Remove the two screws that connect the I O board to the chassis ...

Страница 103: ...rd 5 Remove the power cable 6 Depress the locks on either side of the connector of the data cable and remove the cable up vertically with depressing the locks 7 Connect the data cables to the new I O board 8 Insert the I O board into the fitted slots on the motherboard assembly ...

Страница 104: ... 3600 Series Maintenance D900000338 Issue 3 7 30 9 Secure the I O board with two screws 10 Connect the power cable to the I O board 11 Connect the I O cables to appropriate slot on the motherboard Power ports ...

Страница 105: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 31 12 Reinstall the motherboard or top cover assembly Connect the I O board connector here ...

Страница 106: ...ff procedures The Powered USB Legacy I O board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Follow the rest of the same procedure as replacing the Powered USB Legacy Board see section 7 8 2 ...

Страница 107: ...precautions and power off procedures The Powered USB I O board has 6 powered USB connections installed 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Remove the two screws that connect the I O board to the chassis 4 Remove the I O board ...

Страница 108: ...epress the locks on either side of the connector of the data cable and remove the cable up vertically with depressing the locks 7 Connect the data cable to the new I O board 8 Insert the I O board into the fitted slots on the motherboard assembly 9 Secure the I O board with two screws ...

Страница 109: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 35 10 Connect the power cable to the I O board 11 Connect the I O cable to appropriate slot on the motherboard Power ports ...

Страница 110: ...TeamPoS 3600 Series Maintenance D900000338 Issue 3 7 36 12 Reinstall the motherboard or top cover assembly Connect the I O board connector here ...

Страница 111: ...er off procedures The Powered USB board with Cash Drawer Port has 7 powered USB connections installed and 3 RS232 ports and 1 RJ25 port 1 Disconnect the AC power cord from the controller 2 Remove the motherboard assembly See Section 5 2 or top cover See section 5 5 3 Follow the rest of the same procedure as replacing the Powered USB see section 7 8 5 ...

Страница 112: ... Power Supply 1 Disconnect the power cord from the controller 2 Remove the motherboard tray assembly See Section 5 2 or the top cover See Section 5 5 3 Remove the 3 mounting screws Retain the screws 4 Remove the four connectors from the power supply Remove these three screws ...

Страница 113: ...00000338 Issue 3 7 39 5 Install the new power supply using the three retained screws 6 Connect the power supply connectors they are keyed so that they cannot be incorrectly connected 7 Reinstall the motherboard assembly or the top cover ...

Страница 114: ...r to the distribution panel No Yes Go into the CMOS setup by hitting delete during boot up and Load Optimized Defaults Does the power stay on Is the cable from the operation panel to the HDD securely installed Yes No No Can the power be turned on after replacing the power supply unit Yes Can the power be turned on after replacing the motherboard Verify functionality after securely installing the c...

Страница 115: ...HDD and reloading the O S End Can the system be started after replacing the power supply End Change the controller Yes No Yes No Yes No Yes No Load CMOS Defaults Save Exit Yes Does the system continuously reboot by itself Image on the hard drive could be built on a system with different BIOS settings Ex SATA set to IDE Try using a different known good image If that boots up properly the problem is...

Страница 116: ...y adapters See PSB 07 002 on display mode issues See ftp ftxs fujitsu com pos possustaining Retail TeamPoS3600XL SPG If failure still occurs O S could be corrupted reload Does the display go blank at different times when the OS is running Yes No Does the display work properly if terminal is booted up from another device ex USB key CD floppy Operating System could be corrupted on hard drive or hard...

Страница 117: ...ation Deletion of Date time and disk setup data when turning off power Is the voltage of the lithium battery on the motherboard normal Is the Clear CMOS jumper on the motherboard set to normal jumper between pins 1 2 Is operation executed normally after replacing the motherboard End Yes Yes Yes Change the motherboard No Set the jumper correctly No Change the controller No ...

Страница 118: ...TeamPoS 3600 Series Troubleshooting D900000338 Issue 3 8 2 This page intentionally left blank ...

Страница 119: ...n shows the default screens from the factory 9 1 Opening CMOS Setup Screen Turn ON power and press the Delete key while the terminal goes through the power on self test POST 9 1 1 CMOS Settings If this is a new motherboard it will be necessary to set the date and time before releasing the terminal to the customer To change the date and time select STANDARD CMOS FEATURES then input the current date...

Страница 120: ... meaning it changes as the unit operates or it is set for automatic mode and is not selectable in that mode Instructions or information on how to change settings appears in the right column under Item Help Information appropriate to the item selected appears under Menu Level Factory Default Settings All screens shown below are from factory default settings configuration Main BIOS Screen ...

Страница 121: ...to IDE then the 2 Hard Drives would be shown IDE Channel 0 1 Master Slave With SATA Mode selected to RAID Default or AHCI IDE Channel 0 Master None IDE HDD Auto Detection Press Enter No change in information status Capacity Cylinder Head etc not changed IDE Channel 0 Slave None IDE HDD Auto Detection Press Enter No change in information status Capacity Cylinder Head etc not changed With SATA Mode ...

Страница 122: ...ection Press Enter No change in information status Capacity Cylinder Head etc not changed Capacity 160 GB Cylinder 65535 Head 16 Precomp 0 Landing Zone 65534 Sector 255 IDE Channel 1 Slave None IDE HDD Auto Detection Press Enter No change in information status Capacity Cylinder Head etc not changed because there is nothing on this slot Halt On When an error happens during POST booting will stop or...

Страница 123: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 5 Advanced BIOS Features ...

Страница 124: ...y value This item is always set to Disabled C1E Function Shown only with Dual Core CPU Enables or disables C1E function This function enables or disabled enhanced halt state of the CPU if supported Disabled Disable C1E function Auto Default enables C1E function Execute Disable Bit Enables or disables Intel Execute Disable Bit function This function may enhance protection for the computer reducing ...

Страница 125: ...in Dual Core CPU Enables or disables Intel Virtualization Technology Disabled Default Disables Virtualization Technology Enabled Enables Virtualization Technology Core Multi Processing Allow to enable or disable Multi Processor support Disabled Disable multi processor support signal processor support Enabled Default Multi processor support ...

Страница 126: ...With SATA Mode selected to RAID Default 1 SCSI 0 Intel Volume0 Displays the RAID volume that was built With SATA Mode selected to AHCI 1 SCSI 0 P0 ST3160815AS Displays the SATA HDD on slot 0 2 SCSI 1 P1 ST3160815AS Displays the SATA HDD on slot 1 With SATA Mode selected to IDE 1 Ch0 M ST3160815AS Displays the SATA HDD on slot 0 2 Ch1 M ST3160815AS Displays the SATA HDD on slot 1 CD ROM Boot Priori...

Страница 127: ... DVDRW0404N Displays the USB CD ROM With SATA Mode selected to IDE 1 Ch0 S DW 224S V Displays internal DVD ROM 2 USB CDROM0 TDK DVDRW0404N Displays the USB CD ROM Virus Warning Virus warning protection when boot sector be changed Disabled Default Allow User to change boot sector Enabled Protect boot sector don t be changed Quick Power On Self Test Quick POST Enable Disable When Enabled System will...

Страница 128: ...Second Third Boot Device Select Boot Device Priority after POST stage is finished Hard Disk Default Third CDROM Default First USB FDD Default Second USB ZIP IBA GE Slot 00C Disabled Boot Other Device After 1st 2nd 3rd boot device has failed system will try to boot from other bootable devices if selected Disabled Disables other bootable devices when 1st 2nd 3rd boot device fail Enabled Default Allo...

Страница 129: ...abled Show Full Screen Logo Small Logo EPA Show Allow system to show EPA logo or not Disabled Default Don t show EPA Logo Enabled Show EPA Logo DMI Event Log DMI Event Log Support This function will log all errors during POST stage Disabled Disabled DMI event log function Enabled Default Enabled DMI event log function Clear All DMI Event Log DMI Event Log Clear Support after rebooting This functio...

Страница 130: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 12 Advanced Chipset Features ...

Страница 131: ...roller Function PCI Express Port 4 5 Disabled Disable PCI E root host controller Enabled Enable PCI E root host controller Auto Default Auto checks PCI E status If any devices are detected in PCI E root port system will enable host controller If no devices are connected in the root port system will disable host controller ...

Страница 132: ...Speed monitor support Disabled Disable Fan speed monitor Enabled Default Enable Fan speed monitor VT d Intel Virtualization Technology for Directed I O Function support Disabled Default Disables VT d support Enabled Enables VT d support Gbe LAN This item allows user to Enable Disable LAN controller function Disabled Disables LAN controller Enabled Default Enables LAN Controller ...

Страница 133: ...ction PEG Port VGA to Use Auto Default VGA selection by auto detect DVMT Mode This item allows user to use one of the DVMT modes dynamic or fixed FIXED This item does not provide user to adjust video memory size DVMT Default This item provides user dynamic adjustment of video memory size DVMT Fixed Memory Size Video memory Size used in Fixed DVMT mode 128 MB Default Use 128MB 256 MB Use 256 MB ...

Страница 134: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 16 Integrated Peripherals ...

Страница 135: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 17 SuperIO Device ...

Страница 136: ...tion power on method function Button Only Default Power On by button only Any Key Power On by any key in PS 2 keyboard Onboard Serial Port 1 4 Allow user to selection Serial Port I O address and IRQ Disabled Disable Serial Port Function 3F8 IRQ4 Default Com1 2F8 IRQ3 Default Com2 3E8 IRQ5 Default Com3 2E8 IRQ7 Default Com4 ...

Страница 137: ...o resolve this issue either Re enable the specific USB port pair or do not try to boot with a USB FDD from a port that is set to Disabled in the BIOS USB Device Setting USB 1 0 Controller USB 1 0 UHCI function support Disabled Disable all USB Function Enabled Default Enable USB 1 0 Support Separate USB Host Control Allows user to Enable Disable each USB Host control function Disabled Disables USB ...

Страница 138: ...unction USB Controller 1 Enable Disable Disabled Sets USB Port 8 9 and USB Port 10 11 to be Disabled Enabled Default USB Port 10 11 Function USB Controller 1 Enable Disable Disabled Sets USB Port 10 11 to be Disabled Enabled Default USB Keyboard Function USB keyboard support if USB 1 0 enabled Disabled USB keyboard will be Disabled during POST Enabled Default USB keyboard will be Enabled during PO...

Страница 139: ...mPoS 3600 Series BIOS D900000338 Issue 3 9 21 SATA Mode SATA Mode Allows user to select SATA mode to be used IDE As normal IDE Hard Drive RAID Default Provides Raid 0 1 function AHCI Provides AHCI function ...

Страница 140: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 22 System Information ...

Страница 141: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 23 Security Chip Configuration TPM Support TPM function support Trusted Platform Module Disabled TPM function disabled Enabled Default TPM function enabled ...

Страница 142: ...his item allows user to select TPM status No Change Default Does not change the current status of the TPM module Clear Resets to factory defaults and turns TPM off Deletes all TPM keys Enable Activate Enables and activates TPM Deactivate Disable Deactivates and disables TPM ...

Страница 143: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 25 Power Management Setup ACPI Function Advanced Configuration Power Interface Support Disabled ACPI Function disabled Enabled Default ACPI Function enabled ...

Страница 144: ...ssue 3 9 26 ACPI Suspend Type ACPI Suspend Type Allow user select suspend type when ACPI function support S1 POS Suspend type use S1 status S3 STR Default Suspend type use S3 status S1 S3 Suspend type use S1 S3 status based on OS selection ...

Страница 145: ...Saving Max saving in Power Management policy Video Off Method Select method when Video Off Blank Screen Default Blank Screen V H SYNC Blank V H Sync Blank Screen DPMS Display Power Management Signaling Video Off In Suspend Allow user to select Video off when system in suspend mode No No Video Off Yes Default Video Off Suspend Type PwrOn Suspend Default Suspend Mode Disable Default 1 2 4 8 12 20 30...

Страница 146: ...rd wake up event enabled Wake Up by GBE Set On board Gigabit Ethernet wake up event function Disabled Default On board GBE will not cause wake up event Enabled On board GBE will cause wake up event USB KB Wake Up From S3 S4 Set USB keyboard wake up event from S3 status Disabled Default USB keyboard wake up event from S3 status function disabled Enabled USB keyboard wake up event from S3 status fun...

Страница 147: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 29 PnP PCI Configurations Init Display First ...

Страница 148: ... or PEG display device port first Onboard Default On Chip display device first if PCI E video card is not added PCI E If PCI E video card is added Assert PCI SERR PERR Assert SERR or PERR signal when PCI device error occurs Disabled Disables SERR PERR event generation Enable Enables SERR PERR event generation ...

Страница 149: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 31 PC Health Status ...

Страница 150: ...ates which is described in this document Set Supervisor Password Input 8 characters to set Supervisor Password If no input is entered then no password will be selected Set User Password Input 8 characters to set User Password If no input is entered then no password will be selected Save Exit Setup Save current BIOS settings and exit Exit Without Saving Do not save BIOS settings and exit ...

Страница 151: ...re to follow for the BIOS upgrade To recognize the different file types the following syntax will be used for the BIOS bin filename yunmARXX bin Where A is the BIOS Type 1 or 2 and XX is the BIOS revision number For example the filename yunm2R20 bin is a Type 2 revision 20 BIOS Note For specific instructions always refer to the readme file for the BIOS update instructions for each release as instr...

Страница 152: ...e updates for one or all of the following components Intel ME includes AMT ASF QST GbE and standard BIOS Items needed 1 one 2 54 mm 0 1 inch jumper The cover for the controller will need to be removed to access the motherboard Note The instructions below call for a use of a jumper across CN5 If a spare jumper cannot be found the jumper that is across CN3 can be taken and used for CN5 The instructi...

Страница 153: ...e found the jumper across CN3 can be taken and used for this purpose CN5 2 Boot to bootable USB Drive and navigate to the directory where the files are located 3 Type fprog f yunm2rXX bin and hit Enter XX is the version of the BIOS For R20 the syntax would be fprog f yunm2r20 bin 4 After BIOS is done flashing turn off and unplug the terminal 5 Remove jumper on CN5 to enable ME ...

Страница 154: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 36 6 CLR the CMOS by moving CN3 jumper across pins 2 and 3 for a second and then put back across pins 1 and 2 CN3 with jumper across Pins 1 and 2 shown ...

Страница 155: ...o and hit Enter This should have restored the DMI contents 3 Power down and unplug the AC on the terminal 4 Power up and go into BIOS System Info and verify Mac Address and LAN are correct 5 Load Optimized Defaults If customer uses non default BIOS settings make the changes after Load Optimized Defaults are set 6 Save and Exit BIOS 7 Restart back into the OS and verify functionality ...

Страница 156: ...ng LAN and Mac addresses for Type 2 BIOS To make sure the correct Mac and LAN addresses are carried over to the new BIOS 1 Boot the system up and go into BIOS by hitting DEL 2 Go to System Information and look at Dedicated Mac Address and HOST Mac Address fields ...

Страница 157: ...and HOST Mac Address fields in the above step is correct these numbers can be verified with labels on the controller On the motherboard there is a label on the connector that interfaces to the HDD board This is the ME MAC Address This should be the same number as the Dedicated Mac Address ...

Страница 158: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 40 On the motherboard there is another label next to the CPU This is the LAN ID This should be the same number as the HOST Mac Address from above ...

Страница 159: ...is CN3 and is shown below in its normal operational state In order to clear CMOS the following procedure needs to be followed 1 Power must be turned off and the AC plug removed 2 Move jumper CN3 from 1 2 to the 2 3 position 3 Move jumper back to position 1 2 4 Plug in the AC power cord and power up the terminal this will clear CMOS Move jumper CN3 from 1 2 to the 2 3 position ...

Страница 160: ...TeamPoS 3600 Series BIOS D900000338 Issue 3 9 42 This page intentionally left blank ...

Страница 161: ...ash Drawer Port Bracket Cables 11003538 Assy Legacy and Powered USB I O Board with Cash Drawer Port Bracket Cables 11003539 Cable Legacy I O 330mm 11003079 Cable Powered USB I O 11003080 PCB Powered USB I O Board without Cash Drawer Port 11003570 PCB Legacy I O Board 11003571 Bracket I O Board Mounting P USB Option No Cash Drawer Port 11003572 Bracket I O Board Mounting Legacy Option 11003573 Brac...

Страница 162: ...acer 4 5ODx3mmx3 2ID Aluminum 11003393 Screw Flat Head Phillips M3x0 5x8mm Black 11003445 Foot Rubber 20mmx1mm 3M Adhesive Black 11003444 Screw Thumb M3x6 8 10mm Dia Black 11003446 Screw Pan Head Phillips SEMS M3x0 5x8mm 11003448 Screw Flat Head Phillips M3x0 5x5mm Nickel 11000629 Screw Pan Head Phillips SEMS M3x0 5x6mm Nickel 11000595 DOCUMENTS MANUALS Intelligent PIN Description Doc TP3600 D9000...

Страница 163: ...aded for XL OS XPE 3KXL855 WINDOWS 2003 SERVER W 5CAL EMB for XL OS W2K3S 3KXL855 XP PRO OEM UNRES Operating System for XL OS XPPROUNR 3KXL855 WePOS Operating System for XL OS WEPOS 3KXL855 Vista Business Operating System for XL OS Vista 3KXL855 POSReady Preloaded OS POSRDY 3KXL855 Windows 7 Professional for Embedded OS W7P 3KXL855 Windows 7 Ultimate for Embedded OS W7U 3KXL855 POS Ready Image for...

Страница 164: ...Management Interface DSP Display DVMT Intel Dynamic Video Memory Technology GbE Gigabit Ethernet HDD Hard Disk Drive IDE Integrated Drive Electronics IDE R IDE Redirect KIT KIT KYB Keyboard OPN Options PEG PCI Express Graphics PERR Parity Error for PCI Devices POST Power On Self Test PSU Power Supply PTR Printer PWR Power PWRON Power On RAID Redundant Array of Independent Disks RAM Random Access M...

Страница 165: ...TeamPoS 3600 Series Spare Parts List D900000338 Issue 3 11 5 ...

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