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5.2 Troubleshooting Checklist

ScanSnap S500M Operator's Guide

83

T

roub

leshooting

5

Scanning does not
start.

Is the USB cable connected
correctly?

Connect the USB cable correctly. (When a
hub is used, check the hub’s power supply.)

Is the

LED light blinking?

Disconnect and then re-connect the AC cable
and AC adapter.
(Wait at least 5 seconds before reconnecting
the AC or USB cable.)

Is ScanSnap Manager
surely started?
(If ScanSnap Manager is
active, the "ScanSnap Man-

ager" icon

with a tri-

angle below it appears in
the Dock menu.)

If the "ScanSnap Manager" icon is not
displayed, with Finder, select the destination
folder where ScanSnap is installed (generally,
you can find "ScanSnap" in "Applications"),
and then select "ScanSnap Manager" to start
up "ScanSnap Manager."

Is ScanSnap Manager
running normally?
(If ScanSnap Manager is
not running normally, the
"ScanSnap Manager" icon
in the Dock menu is in the

not-ready state

.)

Depending on the features
of the computer, the scan-
ner may not be recognized
shortly after the power is
turned on back if the com-
puter goes into the sleep
mode before turning off the
power.

Perform the following:
1. Disconnect and re-connect the AC cable

and AC adapter. If doing so does not
improve the situation, perform step 2.

2. If a USB hub is being used, directly

connect ScanSnap to your computer.
If this does not improve the situation, per-
form step 3.

3. Restart your computer.
If none of the above operations resolves the
problem, uninstall and re-install ScanSnap
Manager.

Is the "Scan and Save Set-
tings" window still
displayed?

Close the "Scan and Save Settings" window,
and restart scanning.

Vertical lines appear in
the scanned image.

Is the inside of the ADF
dirty?

Clean the inside of the ADF following the
instructions in chapter "6 Daily Care" (page
87).

The scanned image
shifts or is distorted.

Is the document loaded
correctly?

Load the document correctly, referring section
"Loading Documents" on page.31.

The scanned image is
too light or too dark.

In B&W scanning, is the
"Brightness (Black and
White scanning only)" set-
ting set to extremely Light or
Dark?

Adjust "Brightness" in the "Read Mode Option"
window, which you can open by clicking the
[Option] button on the [Scanning] tab in the
"Scan and Save Settings" window.

Symptom

Check The Item Out

Resolution

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Содержание S500M - ScanSnap - Document Scanner

Страница 1: ...P3PC 1752 01ENZ0 SCAN POW ER Color Image Scanner S500M for Macintosh Operator s Guide ...

Страница 2: ......

Страница 3: ...bout 18 sheets minute when used with a computer with a PowerPC G5 processor of 1 6GHz or higher running Mac OS X v10 2 8 or later and with Scan mode Normal Color mode Auto and Compression rate 3 1 Small desktop footprint Having a footprint smaller than a sheet of A4 or Letter size paper the ScanSnap scan ner can be left on your desk all the time 1 Depending on the document types the scanning speed...

Страница 4: ...ter 2 Connecting ScanSnap 5 2 1 Installing ScanSnap 6 2 2 Connecting ScanSnap to your Computer 17 Chapter 3 Basic Scanner Operations 21 3 1 Flow of Operations 22 3 2 Scanning Different Document Types 29 3 3 Loading Documents 31 3 4 Changing Scan Settings 34 3 5 Various settings according to your needs 52 Chapter 4 Uninstalling ScanSnap 75 4 1 Uninstalling Supplied Programs 76 ...

Страница 5: ...Chapter 6 Daily Care 87 6 1 Cleaning Materials 88 6 2 Cleaning the Scanner Exterior Stacker 89 6 3 Cleaning the Inside of the Scanner 90 Chapter 7 Replacing Consumables 95 7 1 Replacing Consumables 96 7 2 Replacing the Pad ASSY 98 7 3 Replacing the Pick Roller 101 Appendix A Installation Specifications 109 Index 111 Repairs 113 ...

Страница 6: ...ch the receiver is located Consult your dealer or an experienced radio TV technician FCC warning Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian DOC Regulations This digital apparatus does not exceed the Class B limit for radio noise emissions from digital apparatus set out in the Radio interf...

Страница 7: ...regular industrial and general purpose applications It has not been designed and manufactured for use in applications simply called high safety applications from here on that directly involve danger to life and health when a high degree of safety is required for example in the control of nuclear reactions at nuclear power facilities automatic flight control of aircraft air traffic control operatio...

Страница 8: ...10 1 Mac OS X v10 2 Macintosh operating system version 10 2 Mac OS X v10 3 Macintosh operating system version 10 3 Mac OS X v10 4 Macintosh operating system version 10 4 Where there is no distinction between the different versions of the above operating system the general term Mac OS is used Adobe Acrobat 7 0 Adobe Acrobat 7 0 Standard Where there is no distinction between the different versions o...

Страница 9: ...his manual describes important details for ensuring the safe and correct use of this product Thoroughly read this manual before you start to use this product In particular be sure to read and fully understand the Safety Precautions described in this manual before you use this product Also store this manual in a safe place so that it can be easily referred to during use of this product Warning Indi...

Страница 10: ...triangle shows the specific caution A CIRCLE with a diagonal line inside shows action which users may not perform The drawing inside or under the circle shows the specific action that is not allowed R Outline characters on a colored background show instructions users should follow It may also include the drawing that shows the specific instruction The surrounding area where this warning label is a...

Страница 11: ...reen examples in this manual operate by following the actual displayed screen while referring to the User s Manual of the scanner application you are using Furthermore the screenshots in this manual are for ScanSnap Manager About Maintenance The user must not perform repairs on this scanner Contact the store where you purchased the scanner or an authorized FUJITSU Image Scanner service provider to...

Страница 12: ...bjects on AC cables or pull bend twist heat damage or modify AC cables Also do not use damaged AC cables or power plugs and AC cables or power plugs when the wall socket is loose Use only specified AC cables and connector cables Failure to use the correct cables might cause electric shock and equipment failure Use this scanner only at the indicated power voltage and current Improper power voltage ...

Страница 13: ...n turn off the scanner and unplug the power cable before contacting the store where you purchased the scanner Do not insert or drop metal objects in to the scanner Do not scan wet documents or documents with paper clips or staples Do not splash or allow the scanner to get wet If foreign objects water small metal objects liquids etc get inside the scanner immedi ately turn off the scanner and disco...

Страница 14: ...to prevent it from falling Install the scanner on a strong surface that will support the weight of the scanner and other devices Firmly insert the power plug into the power outlet as far as it can go Do not block the ventilation ports Blocking the ventilation ports generates heat inside of scanner which may results in fire or scanner failure Do not place heavy objects on the scanner or use the sca...

Страница 15: ...Do not use aerosol sprays to clean the scanner Aerosol sprays cause dirt and dust to enter the scanner which will result in scanner failure and malfunction Avoid touching any scanner mechanism when scanning as this may cause injuries When the scanner is not used for a long period of time be sure to disconnect the power plug from the power outlet for safety Do not install the scanner in the direct ...

Страница 16: ...xiv ...

Страница 17: ...1 ScanSnap S500M Operator s Guide 1 Chapter 1 Before You Start Using Your Scanner This chapter describes the necessary preparations for using ScanSnap 1 1 Names and Functions of Parts 2 ...

Страница 18: ...canner Opening the cover turns on the scanner ADF ADF stands for Automatic Document Feeder Paper chute Open the paper chute and load the documents to scan Side guide Adjust the side guides to the width of documents so that the scanned images will not be skewed Cover open lever Pull this lever towards you and open the ADF Buttons See the next page Stacker Extend the stacker as shown in the figure ...

Страница 19: ... scanning POWER button Hold down 1 sec to turn on off the power supply Power lamp Indicates the scanner status Blue Lighted Ready Blue Blinking Scanning Orange Lighted Error Light off Power off DC 16V Seal to remind you that the software has to be installed before connecting to the personal computer After installing the software remove this seal AC adapter connector USB connector ...

Страница 20: ...4 ...

Страница 21: ...nager on your computer before connecting the ScanSnap scanner For details about the specifications of the scanner such as the installation area refer to the Appen dix Installation Specifications page 109 2 1 Installing ScanSnap 6 2 2 Connecting ScanSnap to your Computer 17 ATTENTION More than one ScanSnap scanner cannot be connected to one computer ...

Страница 22: ...re are some restrictions on the use of Adobe Acrobat 7 0 Computer Power PC G4 processor 800MHz or higher recommended Power PC G5 processor 1 6 GHz or higher Intel CoreTM Solo or Duo Processor recommended Intel CoreTM Duo Processor1 83GHz or higher USB port USB 2 0 1 1 RAM 128MB or more recommended 512MB or more Mac OS X v10 1 Mac OS X v10 2 2 Mac OS X v10 3 Mac OS X v10 4 ScanSnap Manager 3 3 3 Ad...

Страница 23: ...7 Connecting ScanSnap 2 Free disk space ScanSnap Manager 20 MB Adobe Acrobat 7 0 450 MB 2 Make sure that ScanSnap is not connected to your computer yet 3 Start up your computer Login as a user with Administrator rights 4 Close all currently running programs ...

Страница 24: ...tem requirements for Adobe Acrobat 7 0 Standard OS Mac OS X v10 2 8 v10 3 or v10 4 Screen Resolution 800 x 600 or higher For further details please visit Adobe Web Site at http www adobe com HINT Adobe Acrobat is required for displaying the ScanSnap S500M Operator s Guide Adobe Acrobat can also interact with ScanSnap so that scanned images are displayed with Adobe Acrobat You do not have to instal...

Страница 25: ...drop the Adobe Acrobat 7 0 Standard folder icon to the Appli cations folder in which the software is to be installed HINT To open the CD tray or to eject a CD press the button on the key board If the keyboard does not have the button press and hold down the F12 key instead If the Acrobat 7 0 Standard window is not displayed automatically copy the Adobe Acrobat 7 0 Standard folder into the Applicat...

Страница 26: ... Applications folder double click the Acrobat Standard icon and follow the instructions on screen HINT Click the How to install button on the Adobe Acrobat 7 0 Standard window to learn more about the Adobe Acrobat 7 0 installation Refer to Adobe Acrobat Help about how to use Adobe Acrobat 7 0 ...

Страница 27: ...ve The ScanSnap window appears 2 Double click the ScanSnap icon 1 With Mac OS X v10 2 The Welcome to ScanSnap Manager Installer window appears HINT To open the CD tray or to eject a CD press the button on the keyboard If the keyboard does not have the button press and hold down the F12 key instead ATTENTION With Mac OS X v10 2 a window may appear to require your password In this case type the pass...

Страница 28: ...The This Installer package needs to run a program to determine if it can be installed Do you want to continue dialog appears Click the Continue button 3 In the Welcome to the ScanSnap Manager Installer window click the Continue but ton ...

Страница 29: ...he Important Information window appears When you have finished reading click the Continue button The Software License Agreement window appears 4 Check the contents of the Software License Agreement and click the Continue button When you have finished reading click the Continue button ...

Страница 30: ...ed and the Software License Agreement window returns If you click the Agree button the Select a Destination window appears 5 In the Select a Destination window specify the installation directory and click the Continue button Select the volume to install the software and click the Continue button The Easy Install on selected destination name window appears ...

Страница 31: ...es you to restart your computer when the installation is done Are you sure you want to install the software now appears Click the Continue Installation button The Installing ScanSnap Manager window appears HINT ScanSnap Manager and its documentation will be installed ATTENTION With Mac OS X v10 3 and v10 4 a window may appear to require your password In this case type the password with Administrat...

Страница 32: ... the Dock menu ATTENTION When a user other than the one who has installed the software wants to use ScanSnap the user must add ScanSnap Manager to the Login Items Startup Items manually 1 Log in as the user that you want to configure 2 If your operating system is Mac OS X v10 2 in the System Preferences win dow select Login Items Add to add ScanSnap Manager If your operating system is Mac OS X v10...

Страница 33: ...r Connect the power cable as shown below 1 Connect the AC cable to the AC adapter 2 Plug the AC adapter to the AC adapter connector on the back of ScanSnap and the other end to a power outlet as shown in the figure ATTENTION Be sure to connect the AC cable before connecting the USB cable Be sure to install ScanSnap Manager before connecting ScanSnap to your computer For details about the installat...

Страница 34: ...commercially available USB cable is not guaranteed to work When connecting to a USB hub be sure to use a powered hub and connect the scanner to the first connected hub root hub If you do not connect the ScanSnap scanner to the root hub the scanner may not function If you connect the scanner with the USB 2 0 port make sure that both the USB port and Hub are compliant with USB 2 0 The scanning speed...

Страница 35: ...the scanner press the POWER button for longer than one second To prevent an accidemtal shut down the POWER button does not work unless it is pressed for longer than one second HINT The scanner can be turned on off by performing the following actions Opening closing the paper chute cover on the scanner Turning on off the computer Pressing the POWER button on the scanner when the paper chute cover i...

Страница 36: ...20 ...

Страница 37: ...asic Scanner Operations This chapter describes the basic operations of ScanSnap 3 1 Flow of Operations 22 3 2 Scanning Different Document Types 29 3 3 Loading Documents 31 3 4 Changing Scan Settings 34 3 5 Various settings according to your needs 52 ...

Страница 38: ... to the scanner 2 Make sure that the scanner is correctly connected to your computer 3 Turn on your computer The ScanSnap Manager icon appears in the Dock menu when Mac OS starts running 4 Open the paper chute HINT Connecting the scanner to the computer that is already turned on presents no problem If the scanner is already connected to your computer you do not have to reconnect it Paper chute POW...

Страница 39: ...c Scanner Operations 3 The scanner is turned on and the status of the ScanSnap Manager icon will change from to HINT If the scanner is not automatically turned on Power lamp illuminates blue even when the paper chute is opened press the POWER button on the scanner ...

Страница 40: ...tarts If ScanSnap Manager has not been added to the Startup Item in the System Preferences window follow the procedure below to add it 1 If the operating system you are using is Mac OS X v10 2 in the System Pref erences window select Login Options Add and then add ScanSnap Manager again 2 If the operating system you are using is Mac OS X v10 3 or v10 4 in the Sys tem Preferences window select Acco...

Страница 41: ...pplication Adobe Acrobat Preview etc is started up and the scanned image is displayed For details about information such as the scanning settings file name and destination folder to save data refer to 3 4 Changing Scan Settings page 34 ATTENTION Do not connect or disconnect other USB devices to or from the computer dur ing scanning Do not close the paper chute or press the POWER button on the scan...

Страница 42: ...nfigured on the Application tab in the Scan and Save Settings window For details refer to 3 4 Changing Scan Settings on page 34 Scanned documents can also be saved in JPEG format To save in JPEG for mat change scanning settings before scanning the document For details about how to change the scanning settings refer to 3 4 Changing Scan Set tings on page 34 The following settings can be changed App...

Страница 43: ...d on To turn off the scanner when the paper chute is open and the computer is turned on press the POWER button on the scanner HINT To turn off on the scanner press the POWER button for longer than one second To prevent accidental misoperation the scanner is not turned on off unless the POWER button is pressed for longer than one second ATTENTION Depending on the computer you are using ScanSnap may...

Страница 44: ...e AC cable from the power outlet HINT To operate ScanSnap ScanSnap Manager must be active stay resident When you want to resurrect ScanSnap Manager select the destination where ScanSnap is installed generally Applications ScanSnap from Finder and then select ScanSnap Manager You do not have to quit ScanSnap Manager under normal conditions HINT The scanner is turned on off in conjunction with the c...

Страница 45: ... 8 5 in Length 50 8 to 360 mm 2 to 14 17 in HINT Do not scan the following documents Documents with paper clips or staples Documents on which the ink is still wet Documents larger than Legal size width 8 5 in length 14 in Documents smaller than 2 width x 2 length in Materials other than paper such as fabric metal foil or transparencies Documents thinner than 52 g m2 14 lb and thicker than 127 g m2...

Страница 46: ...Exterior Stacker page 89 Carbonless paper contains chemical substances that may damage the Pad ASSY or rollers e g Pick roller When scanning carbonless paper pay atten tion to the following Clean the Pad ASSY and rollers as frequently as possible Scanning carbonless paper makes the scanner s service life shorter than scanning documents of common office paper The surface of photos may be scratched ...

Страница 47: ...e document stack must be 0 2 in 5 mm or less about 50 sheets of 20 lb or 80 g m2 paper Before loading a batch of sheets onto the scanner do the following so that each sheet of paper can be fed smoothly 1 Separate the document into batches each of which has a thickness of 5 mm or less 2 Hold the both ends of a batch and bend it as shown in the figure below HINT Scanning accuracy increases further i...

Страница 48: ...Load the document onto the paper chute Load the batch so that the front side of the document the first page when the number of sheets is more than one faces down to the paper chute Reduce the number of sheets and load them so that a batch of the document is under the ref erence marks on the side guides HINT When loading longer documents pull out the paper chute extension ABCDEFG ABCDEFG 1234567890...

Страница 49: ...hat they are touching the document edge If there is clearance between the document edge and the guide the scanned images may be skewed HINT If you use the stacker it will be easy to gather scanned documents Use the stacker as described below 1 Pull the stacker towards you 2 Use the indent and extend the stacker extension Document Side guide Stacker Indent ...

Страница 50: ...astest or Excellent Color mode or B W mode Setting for text only document Allow automatic blank page removal and or Correct skewed character strings automatically Scanning tab page 41 File format for the scanned image File option tab page 45 Size of the document to be scanned Paper size tab page 47 Size of the file for saving scanned images Compression tab page 50 HINT Depending on the version of ...

Страница 51: ...anSnap icon in the Dock menu and select Settings from the menu The Scan and Save Settings window appears 2 Change the scan settings in the Scan and Save Settings window The following describes the setting items of each tab HINT You can also open the Scan and Save Settings window by simultaneously pressing the Command and S keys on the keyboard This can be used only when ScanSnap Manager is active ...

Страница 52: ...NT The above applications will be added automatically into the selection list if installed Uninstalled applications will be removed from the list automatically Adobe Acrobat Standard for Macintosh is supplied with this product If you select Scan to File only save image data to file the scanned image is saved to file after scanning is complete The scanning result is not displayed on screen This set...

Страница 53: ...appears 2 Configure each item in this window Click the Browse button and select the alias file or the executable file app of the application you want to add The destination of the selected application is displayed in the Application Path field Enter the name to be displayed in the Application name field The name you entered is displayed in the Application drop down list 3 When you have finished th...

Страница 54: ...the desired settings 3 Click the OK button to finish setting The Add or remove application window appears confirm that the settings have been changed 4 Click the Close button to close the window HINT When adding an application select one that supports either JPEG jpg or PDF pdf format and that can open when a file is dragged and droppted onto its alias Otherwise scanned images cannot be displayed ...

Страница 55: ... 39 Basic Scanner Operations 3 Save tab Folder path to save images Specify the folder to save the scanned images When you click the Browse button the Browse for Folder window is displayed Select the folder to save the scanned images and click the Choose button ...

Страница 56: ...name that you set is displayed under the File name format button HINT About Counter serial number When the first time you save a file into the image saving folder which you specify on the Save tab using a name specified in the File Name field the name is suffixed with 1 it will be 001 if the serial num ber or Counter is of three digits The serial number is incremented by one every time you save a ...

Страница 57: ...ments at a higher quality Excellent Slower Select this mode when you wish to scan documents at the highest quality HINT Normal is equivalent to 150 dpi for color mode and 300 dpi for B W mode Fine is equivalent to 200 dpi for color mode and 400 dpi for B W mode Best is equivalent to 300 dpi for color mode and 600 dpi for B W mode and Excellent is equivalent to 600 dpi for color mode and 1200 dpi f...

Страница 58: ...r than if the document is scanned in the color mode Scanning side Specify whether to scan in Duplex scan or Simplex scan mode when the SCAN button on the scanner is pressed By clicking select either of the above modes HINT In normal circumstances use Auto Color Detection If this setting is specified you do not have to change the color mode each time you scan a document However the following types ...

Страница 59: ...printed or hand written text Clear this checkbox when scanning documents containing photographs Allow automatic blank page removal If this checkbox is marked ScanSnap detects blank pages in the document and automatically removes them to output images For example when a stack of documents containing both double sided and single sided documents is scanned in Duplex scan mode this feature removes onl...

Страница 60: ...characters in patterned background Documents with characters printed in various directions e g plans Documents with long diagonal lines Documents with handwritten characters When you scan such documents clear the checkbox ATTENTION This function detects the orientation based on characters on the document Therefore it does not work properly for the following kinds of document Documents which have m...

Страница 61: ...EG jpg Option button This function is used for configuring detailed settings of PDF files This button is enabled when PDF pdf is selected from the File format drop down list Click Option button to display the following window ATTENTION JPEG is not available when Auto Color Detection or B W is selected from the Color mode drop down list on the Scanning tab In addition the file format is automatical...

Страница 62: ...the specified number of pages per scan For example when 2 is selected as the number of pages scanning six pages of documents creates three files ATTENTION The number of files displayed after the scanning depends on the appli cation interacting with ScanSnap which you selected in the Application tab For example If Acrobat 7 0 is selected up to 50 files are displayed ...

Страница 63: ...following paper sizes Width x Length can be selected Automatic detection Letter 8 5 x 11 in 216 x 279 4 mm Legal 8 5 x 14 in 216 x 355 6 mm A4 210 mm x 297 mm A5 148 mm x 210 mm A6 105 mm x 148 mm B5 JIS 182 mm x 257 mm B6 JIS 128 mm x 182 mm Post card 100mm x 148mm Business card 90 mm x 55 mm 55 mm x 90 mm Custom size up to ten sizes can be registered HINT We recommend use of the Automatic detect...

Страница 64: ...ow appears 2 Configure settings as desired Enter a document size within the range given below Width 50 8 mm to 216 mm 2 in to 8 5 in Length 50 8 mm to 360 mm 2 in to 14 17 in Enter the name you want to use in the Name field The entered name is displayed in the Paper size list 3 To complete the setting click the OK button The custom document size will be added 4 Click the Close button to close the ...

Страница 65: ... change and click the Change button The Additional custom size settings window appears 2 Change the settings 3 To complete the setting click the OK button The Add or Remove Custom sizes window returns and the changes are saved 4 Click the Close button to close the Add or Remove Custom sizes window Scan mixed paper size By marking the checkbox you can scan the documents of different widths or sizes...

Страница 66: ...sion rate and adjust the file size of the scanned image The compression rate is changed by moving the slider The higher the compression rate is the smaller the file size is ATTENTION As the compression rate increases the quality of scanned images decreases ...

Страница 67: ...ument is scanned in respective modes File type PDF Paper size A4 Brochure Color mode Color Color mode B W unit K bytes Compression rate Scan mode 1 2 3 4 5 Normal quality 1240 521 431 332 233 Better quality 2079 818 684 528 367 Best quality 4030 1485 1245 922 632 Excellent quality 11207 3776 3155 2437 1648 Compression rate Scan mode Normal quality 200 Better quality 242 Best quality 422 Excellent ...

Страница 68: ...d if installed Image saving folder Pictures folder of Home Filename format Use Operating System Setting Image quality Normal Fastest Color mode Auto Color Detection automatically judges whether the document is color or black and white Scanning side Duplex scan Scanning Option Brightness Normal Setting for text only document Disabled Allow automatic blank page removal Enabled Correct skewed charact...

Страница 69: ...Duplex scan mode by default If you want to change the SCAN button setting to Simplex scan mode follow the procedure below Operation 1 Click and hold down the mouse button on the ScanSnap icon and select Settings from the displayed menu The Scan and Save Settings window appears 2 On the Scanning tab select Simplex scan single sided from the Scanning side drop down list 3 Click the OK button to clos...

Страница 70: ... scanner 5 Press the SCAN button The document is scanned in Simplex scan mode HINT To select the Duplex scan mode again go to step 2 and select Duplex Scan double sided instead The selected setting is valid until you change it again ...

Страница 71: ...nt to output all documents as monochrome image data change the settings following the procedures below Operation 1 Click and hold down the mouse button on the ScanSnap icon and select Settings from the displayed menu The Scan and Save Settings window appears 2 On the Scanning tab select B W from the Color mode drop down list If you want to scan all documents in color select Color from the drop dow...

Страница 72: ... of single sided blank pages are automatically removed and the image data of only necessary pages is generated To change the setting follow the procedure below Operation 1 Click and hold the mouse button on the ScanSnap icon and select Settings from the displayed menu The Scan and Save Settings window appears 2 On the Scanning tab click the Option button The Read Mode Option window appears ...

Страница 73: ...ton and close all the windows The setting takes effect the next time you scan documents ATTENTION The following types of documents may be accidentally recognized as blank pages Almost blank documents containing only a few characters Documents of only one color solid color including black and without any pat terns lines or characters When you scan such documents clear the checkbox ...

Страница 74: ...ly correct document skew To change the setting follow the procedure below Operation 1 Click and hold the mouse button on the ScanSnap icon and select Settings from the displayed menu 2 On the Scanning tab click the Option button The Read Mode Option window appears ...

Страница 75: ... character strings on each sheet Therefore the detection may fail if the following kinds of documents are scanned Documents on which the pitches of lines or characters are extremely narrow or adjacent characters contact with each other Documents with many outlined or decorated characters Documents with many photographs or figures and fewer characters Documents with characters in patterned backgrou...

Страница 76: ...t often happens that some pages are portrait text and some are landscape tables in a document In addition the backside of double sided documents in calendar style is printed upside down To change the setting follow the procedure below Operation 1 Click and hold the mouse button on the ScanSnap icon and select Settings from the displayed menu 2 On the Scanning tab click the Option button The Read M...

Страница 77: ...of documents may not be recognized correctly Documents with many extremely large small characters Documents on which the pitches of lines or characters are extremely narrow or adjacent characters contact with each other Documents with many characters that contact underlines or ruled lines Documents with many photographs or figures and a few characters Documents with characters in patterned backgro...

Страница 78: ...eckbox you can scan documents of different widths or sizes in one batch To scan documents of various sizes do the following Operation 1 Click and hold the mouse button on the ScanSnap icon and select Settings from the displayed menu 2 Select the Paper size tab 3 Mark the Scan mixed paper size checkbox ...

Страница 79: ...erator s Guide 63 Basic Scanner Operations 3 4 Click the OK button and close all the windows 5 Align the leading edge and centerline of all documents ATTENTION This function is available only when Automatic detection is selected from the Paper size drop down list ...

Страница 80: ... side guide so that they can be fed straight If the documents are skewed during a scan the quality of scanned images may be degraded chipped images slant lines produced or scanned images may be out put in different size from the original If you have difficulties feeding documents straight it is recommended to scan documents in several batches scan documents of about the same size in one batch Note...

Страница 81: ...Operator s Guide 65 Basic Scanner Operations 3 7 Press the SCAN button The size of all images output conforms to the respective documents ATTENTION If the document was skewed during scanning the output image size may be different from the original document size ...

Страница 82: ...n of this PDF file with Adobe Acrobat When you want change the orientation of any other pages follow the procedure below Operation 1 With Adobe Acrobat open the PDF file you want to change the view direction 2 From the menu bar select View and Rotate View and then specify the direction of the rotation In this case select Clockwise ...

Страница 83: ... Various settings according to your needs ScanSnap S500M Operator s Guide 67 Basic Scanner Operations 3 3 You see the view direction is changed HINT For details on this function refer to Adobe Acrobat Help ...

Страница 84: ...you can scan a batch of filled forms and create a separate file for each To change the setting follow the procedure below Operation 1 Click and hold the mouse button on the ScanSnap icon and select Settings from the displayed menu 2 On the File option tab click the Option button ATTENTION Make sure that PDF pdf is selected from the File format drop down list ...

Страница 85: ...tton to close the window The setting takes effect the next time you scan documents HINT In Duplex scan mode one sheet of paper has two pages a front and a back It is recommended that you clear the Allow automatic blank page removal checkbox on the Read Mode Option window to open the window select the Scanning tab and click the Option button If this function is enabled the number of pages may be di...

Страница 86: ... Operation To continue scanning 1 Check the last scanned page in the Message window 2 Load the un scanned pages back onto the ADF 3 Click the Continue scanning button to restart the scanning To quit scanning 1 Click the Quit button The following window appears 2 Click the Yes button to delete the data of pages scanned before the error occur rence or click the No button to save the data Click the C...

Страница 87: ...ding to your needs ScanSnap S500M Operator s Guide 71 Basic Scanner Operations 3 ATTENTION The Continue Scanning button may be grayed out as shown in the example below If this is the case it is not possible to continue scanning ...

Страница 88: ...earch the content of your document until processing it with OCR Optical Character Recognition You can convert such image data into searchable text by processing with OCR Recognize Text function of Adobe Acrobat 7 0 Operation 1 With Adobe Acrobat open the PDF file you wish to convert 2 From the menu bar select Document and select Recognize Text Using OCR and then Start 3 In the following window con...

Страница 89: ...e is converted with Adobe Acrobat 7 0 0 To avoid the error do the following If you are scanning color documents in the ScanSnap Manager Scan and Save Settings window select the Scanning tab and set Image quality to Better Faster or Best Slow and scan the documents If you are scanning black and white documents set Image quality to Normal Fastest or Better Faster and scan the documents For details a...

Страница 90: ...74 ...

Страница 91: ...nap The Uninstallation process removes the ScanSnap program files which are installed on your computer from the hard disk and restores the system environment to its original state This chapter describes how to uninstall ScanSnap 4 1 Uninstalling Supplied Programs 76 ...

Страница 92: ...he Apple menu select System Preferences The System Preferences window appears 5 Select Login Items The Login Items window is displayed and all the applications logged in are displayed 6 Select ScanSnap Manager to delete it 7 Click the Remove button ScanSnap Manager is deleted from the list 8 Close the Login Items window 9 Log in as the computer Administrator and then with Finder select the folder ...

Страница 93: ...ppears 6 In the Accounts window select the relevant user from the My Account pane 7 In the Accounts window click Login Items if your OS is Mac OS X v10 4 or Startup Item if your OS is Mac OS X v10 3 In the Login Items Mac OS X v10 4 pane or the Startup Items Mac OS X v10 3 pane a list of all applications that automatically start at a login is displayed 8 Select ScanSnap Manager to delete it 9 Clic...

Страница 94: ...78 ...

Страница 95: ...nSnap S500M Operator s Guide 79 Chapter 5 Troubleshooting This chapter describes how to remove jammed documents and troubleshoot other problems 5 1 Clearing Document Jams 80 5 2 Troubleshooting Checklist 82 ...

Страница 96: ...you might be injured When removing the jammed paper be careful not to get your necktie or necklace entangled in the scanner The surface of the ADF glass can become very hot during operation Take care not to get burned Operation 1 Remove the document on the paper chute 2 Pull the cover open lever to open the ADF HINT Clean the inside of the scanner following the guidelines in section 6 3 Clean ing ...

Страница 97: ...de 81 Troubleshooting 5 3 Remove the jammed paper 4 Close the ADF You should hear the ADF click when it returns to its original position ATTENTION Make sure that the ADF is firmly closed Otherwise paper jams or other feed ing errors may occur Paper chute ADF ...

Страница 98: ... chute is opened closed Open the paper chute Is the Mac OS started completely This scanner is powered on off in conjunction with the computer Wait until Mac OS X is started up completely The LED stays out while Mac OS X is starting up or in the sleep mode Did you press the POWER button unintentionally to turn off the scanner Pressing the POWER button turns off the scanner even if the paper chute i...

Страница 99: ... the com puter goes into the sleep mode before turning off the power Perform the following 1 Disconnect and re connect the AC cable and AC adapter If doing so does not improve the situation perform step 2 2 If a USB hub is being used directly connect ScanSnap to your computer If this does not improve the situation per form step 3 3 Restart your computer If none of the above operations resolves the...

Страница 100: ...Scan and Save Set tings window select the Scanning tab click the Option button and then clear the follow ing checkbox in the Read Mode Option win dow to increase the scanning speed Correct skewed character strings automati cally Allow automatic image rotation Is the scanner connected via USB 1 1 port Note If USB 1 1 port is used scanning speed may be very slow when a large amount of data is trans ...

Страница 101: ...e of the pages which are printed through are overlaid on the scanned image when scanning a double sided document print through Is the Setting for text only document checkbox which is in the Read Mode Option window opened by clicking the Option button on the Scanning tab of the Scan and Save Settings window cleared Mark the Setting for text only document checkbox Scanned images are not displayed on...

Страница 102: ...ge The output image is wider than the original With Automatic detection being selected in the Paper size drop down list was the document skewed dur ing a scan Neatly align the edges of paper sheets with Side Guide If you are scanning documents of mixed paper sizes marking the Scan mixed paper size checkbox See Scanning documents of different widths or sizes at a time page 62 carefully load smaller...

Страница 103: ...escribes how to clean ScanSnap WARNING Fire Electric Shock Before you clean the scanner turn off the scanner and disconnect the AC adapter from the power outlet 6 1 Cleaning Materials 88 6 2 Cleaning the Scanner Exterior Stacker 89 6 3 Cleaning the Inside of the Scanner 90 ...

Страница 104: ...e FUJITSU scanner dealer where you purchased the scanner 2 Any lint free cloth can be used Cleaning Materials Parts No Remarks Cleaner F1 CA99501 0013 1 bottle 100ml Moisten a cloth with this fluid and wipe the scanner clean 1 Lint free dry cloth Commercially available 2 ...

Страница 105: ...ed with a small amount of Cleaner F1 isopropyl alcohol or any neutral detergent ATTENTION Do not use paint thinner or other organic solvents When cleaning prevent water or moisture from getting inside the scanner Do not use compressed air using it may cause dirt and dust to enter the scan ner which may result in scanner failure and malfunction Cloth Cleaner F1 or neutral detergent Paint thinner ...

Страница 106: ...d when the ink has not been sufficiently fixed on the paper Clean the ADF according to the following procedure Refer to the illustrations on the following page CAUTION The glass surface inside the ADF becomes hot during the scanner operation Before you start cleaning disconnect the AC adapter from the outlet and wait at least 15 minutes for the scanner to cool down 1 Pull the cover open lever to o...

Страница 107: ...the ADF and the base unit Wipe off the dirt gently Pick roller x 1 Wipe to clean the roller while turning it with your finger be careful not to scratch the sur face Take particular care in cleaning the Pick roller since black debris on the roller adversely affect the pickup performance Plastic rollers x 4 Clean them lightly while rotating the rollers with your finger Take care not to scratch the s...

Страница 108: ... of the rollers Take particular care in cleaning the eject rollers since black debris on the rollers adversely affect the feed performance When the ADF is open and the SCAN button is held down pressing the POWER button once will rotate the Feed and Eject rollers by a certain angle Generally speaking six presses of the POWER button make the rollers rotate one full turn ATTENTION Power the scanner o...

Страница 109: ...erator s Guide 93 Daily Care 6 3 Close the ADF You should hear the ADF click when it returns to its original position ATTENTION When closing the ADF make sure that it is completely closed Otherwise paper jams or other feeding errors may occur ADF Paper chute ...

Страница 110: ...94 ...

Страница 111: ... chapter describes how to replace consumables WARNING Fire Electric Shock Before you replace the consumables turn off the scanner and disconnect the AC adapter from the power outlet 7 1 Replacing Consumables 96 7 2 Replacing the Pad ASSY 98 7 3 Replacing the Pick Roller 101 ...

Страница 112: ... suggested replacement cycles are based on A4 Letter sized paper free of wood fibers 80 g m2 21 lb Depending on the actual paper used the replacement cycles may vary Use only the consumables specified by PFU LIMITED Do not use consumables and parts made by other manufacturers No Description P N Suggested Replacement Cycle 1 Pad ASSY PA03360 0002 50 000 sheets or one year 2 Pick roller PA03360 0001...

Страница 113: ...ap Manager icon in the Dock menu 2 Click Check consumable supplies on the menu The Check consumable status screen appears This screen indicates how many times consumables have been used Replace consumables using Target value to change supplies as guidelines For details about purchasing consumables visit the website below or contact the Fujitsu scanner dealer where you purchased your scanner Websit...

Страница 114: ...SY following the procedure below 1 Remove the documents on the paper chute 2 Pull the cover open lever to open the ADF 3 Remove the Pad ASSY Pinch both ends of the Pad ASSY and pull it out as shown below ADF Cover open lever Paper chute Pad ASSY ADF ...

Страница 115: ...es 7 4 Attach the new Pad ASSY 5 Close the ADF You should hear the ADF click when it returns to its original position 6 Turn on the scanner ATTENTION Make sure that the Pad ASSY is firmly attached Otherwise document jams or other feeding errors may occur ADF Pad ASSY Paper chute ADF ...

Страница 116: ...elect Check consumable supplies from the menu The Check consumable status window will appear 8 In the Check consumable status window click the Reset button of the Pad ASSY Count A confirmation pop up screen appears When you click the Yes button the counter is reset to 0 ...

Страница 117: ...cing Consumables 7 7 3 Replacing the Pick Roller Replace the Pick roller following the procedure below 1 Remove the documents on the paper chute 2 Open the ADF while pulling the cover open lever 3 Adjust the Side guide to the A5 size ADF Cover open lever Paper chute A5 A5 ...

Страница 118: ... sheet guide Pinch the handle and claw together on both sides of the sheet guide to remove it 5 Rotate the Pick roller bushing on the left side Sheet guide Claw Handle Pick roller Pick roller bushing Pick roller shaft ...

Страница 119: ...d then raise it to remove from the scanner 7 Remove the Pick roller from its shaft Pull out the shaft from the Pick roller while lifting up its tab ATTENTION If the area around the Pick roller is contaminated by paper debris it may cause scanning errors Remove the dirt using a dry cloth moistened with Cleaner F1 Do not use water neutral detergent or aerosol spray Pick roller shaft Pick roller Tab ...

Страница 120: ... scanner Insert the right end of the shaft to the roller bushing right and set the shaft to the slot while lowering it ATTENTION If you push up the pick roller tab using your fingernail your fingernail may be chipped If you cannot push it up successfully with your fingernail you can use a paper clip to push up the pick roller tab 1 2 Pick roller shaft Key Pick roller Slot Pick roller shaft Pick ro...

Страница 121: ...e sheet guide to the scanner Pinch the handles on both sides of the sheet guide and attach it to the scanner The sheet guide makes a clicking sound when the claws settle into position ATTENTION Make sure that the sheet guide is fully attached Otherwise document jams or other feeding errors may occur Pick roller shaft Pick roller bushing Pick roller Sheet guide Handle Claw ...

Страница 122: ...ition 13 Turn on the scanner 14 Click and hold the ScanSnap Manager icon on the Dock menu and select Check consumable supplies from the menu The Check consumable status window appears 15 In the Check consumable status window click the Reset button of the Pick Roller Count Paper chute ADF ...

Страница 123: ...7 3 Replacing the Pick Roller ScanSnap S500M Operator s Guide 107 Replacing Consumables 7 A confirmation pop up screen appears When you click the Yes button the counter is reset to 0 ...

Страница 124: ...108 ...

Страница 125: ...in Maximum 284 mm 11 18 in 436 7 mm 17 19 in 299 5 mm 11 79 in Weight 2 7 kg approxiamtely 5 95 lb Input power supply Voltage 100 240 V Number of phases Single phase Frequency 50 60 Hz Power con sumption During operation 28 W or less During standby 6 W or less Temperature Humidity Allowable Ranges Scanner state During operation During standby During storage transportation Temperature 5 to 35 C 41 ...

Страница 126: ...110 ...

Страница 127: ...DF 90 Clearing Document Jams 80 Color scanning 42 Compression rate 50 Compression tab 50 Connecting ScanSnap 17 Connecting the AC adapter 17 Connecting the USB Cable 18 Consumables 96 Continuing stopping scanning after error 70 Correcting skewed documents 58 Cover open lever 2 Custom size 48 D DAILY CARE 87 Default settings 52 Deskew 44 Document types 29 E Excellent quality 41 F File name settings...

Страница 128: ... images in multiple files 68 Scan and Save Settings 35 SCAN button 3 Scan mixed paper size 49 62 Scanning color document in black and white 55 Scanning documents of different widths or sizes at a time 62 Scanning only one side of a document 53 Scanning side 42 Scanning tab 41 Select application 36 Select color mode 42 Select scanning mode 41 Selecting the file option 45 Setting for text only docum...

Страница 129: ...500M Operator s Guide 113 Contact the store where you purchased your ScanSnap or an authorized service provider for per forming repairs on this product The user must not perform any repairs on the scanner Repairs ...

Страница 130: ...114 ...

Страница 131: ... of this manual and any claims by a third party z Copying of the contents of this manual in whole or in part and copying of the scanner application is forbidden under the copyright law z Missing or wrongly collated pages will be supplied free of charge ScanSnap S500M Operator s Guide P3PC 1752 01ENZ0 Date of issuance July 2006 Issuance responsibility PFU LIMITED ...

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